RevLocal

To Whom It May Concern, We do not doubt [redacted] ’s familiarity or understanding of SEO for an e-commerce websiteExperience is usually the best teacherHowever, our process of local search marketing (which includes some local SEO) that we go through is very different from the processes that are used on a websiteWhen you do SEO for a website you’re attempting to influence the rank of that site in the search resultsThere are a variety of on page and off page techniques that are used Our service is not focused on influencing the rank of a website in the search results as much as influencing the rank of the business in local searchesThis involves a different set of ranking criteria and methods for impacting this criteria This once again leads us to believe that what [redacted] thought she was getting from us is actually very different from the service we offer with the package she purchasedSuch confusion must have arisen during the sales process and for this failure of articulation and clarification we apologizeWe will work with Alex to help him get better Regarding the split setup fee, in the interest of addressing this concern and resolving this dispute, we are happy to refund the disputed amount of $back to the client This brings the total amount refunded to $ Ben D Director of Operations RevLocal — You're In The Right Place O: [redacted] M: [redacted]

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

I disagree with the proposed resolution for our complaintWe do know what optimization process is, as we used to do it ourselves for a long time for some of our e-commerce businesses, and that is why we feel so put down by the promises that were never delivered, nor were intended to be deliveredThe second part of my complaint, the overcharge, had been left out of the business's responseWe must insist on the full refund

The client indicated to us that we have resolved the issue

I am rejecting this response because we can safely conclude, from MrD.'s own explanations, that the services they are trying to sell and the services they are in fact providing are completely differentWhy otherwise would anyone be confused about the services they are purchasing? Isn't the sales person's responsibility to accurately present and explain the services offered to a potential customer? Apparently, MrEhad failed to do that, according to MrD.'s explanationNot only that, but MrEalso mislead us into thinking that we will have tattoo professionals on our team, when in fact, that had never been the caseUsing such sales techniques is unacceptable, and we request the rest of our payment to Revlocal to be refunded IN FULL.Regards,

The client indicated to us that we have resolved the issue.

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

I disagree with the proposed resolution for our complaint. We do know what optimization process is, as we used to do it ourselves for a long time for some of our e-commerce businesses, and that is why we feel so put down by the false promises that were never delivered, nor were intended to be delivered. The second part of my complaint, the overcharge, had been left out of the business's response. We must insist on the full refund.

I am rejecting this response because we can safely conclude, from Mr. D.'s own explanations, that the services they are trying to sell and the services they are in fact providing are completely different. Why otherwise would anyone be confused about the services they are purchasing? Isn't the sales person's responsibility to accurately present and explain the services offered to a potential customer? Apparently, Mr. E. had failed to do that, according to Mr. D.'s explanation. Not only that, but Mr. E. also mislead us into thinking that we will have tattoo professionals on our team, when in fact, that had never been the case. Using such sales techniques is unacceptable, and we request the rest of our payment to Revlocal to be refunded IN FULL.Regards,

To
Whom It May Concern,
We do not doubt [redacted]’s familiarity or
understanding of SEO for an e-commerce website. Experience is usually the best
teacher. However, our process of local search marketing (which includes some
local SEO) that we go through is very different from the processes that are
used on a website. When you do SEO for a website you’re attempting to influence
the rank of that site in the search results. There are a variety of on page and
off page techniques that are used.
Our service is not focused on influencing
the rank of a website in the search results as much as influencing the rank of
the business in local searches. This involves a different set of ranking
criteria and methods for impacting this criteria.
This once again leads us to believe that
what [redacted] thought she was getting from us is actually very different from
the service we offer with the package she purchased. Such confusion must have
arisen during the sales process and for this failure of articulation and
clarification we apologize. We will work with Alex to help him get better.
Regarding the split setup fee, in the
interest of addressing this concern and resolving this dispute, we are happy to
refund the disputed amount of $149.50 back to the client.
This brings the total amount refunded to $448.50.
Ben D. 
Director of Operations
RevLocal
— You're In The Right Place
O: [redacted]
M: [redacted]
[redacted]

We can
definitely understand and appreciate [redacted]’s concerns and frustrations. It is
clear that the sales person she interacted with failed to represent our
services accurately. We agree completely with her that any sales
technique that involves intentionally misleading or misrepresenting the
services offered is unacceptable. Such techniques and practices are a violation
of our policies and procedures and who we strive to be as a company.
Again, we
apologize that [redacted] experienced this and rest assured this does not arise
out of our business practices. We will hold the salesperson accountable for
this.
Considering
her experience during the sales process and her frustrations with not seeing
the progress she expected, we fully understand why she has asked for a full
refund.
In the
course of providing service to this client though, we have incurred significant
cost in both labor and direct expenses (cost of goods sold). So, with the
refunds already provided we have already lost money on her account. However, in
consideration of her very real concerns and frustrations and in the interest of
resolving this complaint, we are prepared to absorb all of the labor cost
involved as well, so that if [redacted] is willing to accept this as a resolution
of her complaint we are prepared to offer her an additional refund of $299.
This refund
will be posted to her account upon notice of her acceptance of this as a
resolution of her complaint.
[redacted]
Director of Operations
RevLocal
— You're In The Right Place
O: [redacted]
M: [redacted]