Revman International, Inc.

[redacted],We have refunded Mr. [redacted]'s (complaint # ID[redacted] PO#[redacted]) account in the amount of  $221.17.  The goods were received at our DC on 2/2/2016.  The refund was issued  on 2/5/2016.I spoke with Mr. [redacted] on Friday and again today.  His account...

shows the refunded amount.  I apologized to him for the delay and the inconvenience.  He was very appreciative.  Please let me know if there are any other problems.   Regards.[redacted]Customer Service ManagerRevman International Phone# [redacted]

[redacted],[redacted] of our customer service department contacted Ms. [redacted] on 2/4 by phone and e-mail. [redacted] apologized for the inconvenience (see attached e-mail) and offered to have the sheet sets picked up at no charge ..  Ms. [redacted] agreed and a refund check of...

$60.00 was mailed to her on 2/6/2015 (check #[redacted]).  Ms. [redacted] stated that she had e-mailed [redacted] in January of this year and did not get a response. [redacted] is no longer with Revman, but an alert was placed on [redacted] account when she left that states the account is no longer active. [redacted] never received Ms. [redacted]'s e-mail.Hopefully, this will resolve the matter.  Please let me know if there are any other problems.  Thank You,[redacted]Manager of Customer ServiceRevman International864-[redacted]

I received an email from Revdex.com stating that this complaint had been closed.  I wanted to let you know that Revman International resolved the complaint in a timely manner as I have stated below  Thank you for your assistance.Hi [redacted] - I did receive the check on Friday.  Thank you for the prompt response and your willingness to resolve this issue in a timely manner.  If I hear from the Revdex.com I will give them a good report on your dealing with this problem in a very professional manner.Thanks again!!![redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted],We received Revdex.com complaint#[redacted] yesterday (7/24).  This was regarding a request from the customer stating that she ordered a F/Q LA Saltwater Quilt Set, but received incorrect merchandise on 7/7 and that she desires a refund.  Our customer service representative contacted the...

customer yesterday and sincerely apologized for the delay in responding and for any inconvenience that may have occurred.  The customer was issued RMA#[redacted] and a call tag was issued through UPS. A credit will be issued to the customer when the goods are received at our DC. We are tracking the goods and will stay in contact with the customer until this issue is resolved.  Thanks,Betty A[redacted]Customer Service  ManagerRevman International864-[redacted]

[redacted],We have issued a check to cover refund of shipping charges to Ms. [redacted] in the amount of $48.42 (check # [redacted] dated 2/8). This is in regards to Complaint # ID[redacted] PO#[redacted].I spoke with Ms. [redacted] on 2/5 and advised her that a check would be issued...

this week and I apologized for the inconvenice and assured her that it was our goal to satisfy our customer's needs. .Ms.  [redacted] was very appreciative.  Please let me know if there are any other problems.Regards, [redacted]Customer Service ManagerRevman  InternationalPhone# [redacted]