RevMD Partners, Inc.

Initial Business Response /* (1000, 5, 2015/08/03) */
In response to Ms.*** complaint, there are a couple of items we would like to address:
After reviewing the account the account placed with our firm on 6/12/It has been identified that the original claim was billed and in
fact a payment was received by our clientThe payment in question was not previously applied to the account due to the lack of information from the remitter to justly apply the funds to the appropriate accountsThere was a mass check received by our client for several dozen accounts without an itemization so allocation could be performed appropriately
The payment has been located and will be applied to resolve the matter and the account will no longer be worked by our firm but rather returned to the original creditor
The account has not been reported to the Credit Bureaus

We have received and researched the consumer’s complaint and are submitting a rebuttal for review. Ms*** makes claims that she contacted our offices and made arrangments to settle her account when in fact we did not receive her oldest accounts until 1/30/15. Ms*** also makes
claims that she had never received anything from RevMD prior to her making the initial contact; we can prove that we made efforts to contact her via mail at the last known address provided to us. As discussed with Ms***, although she resolved the accounts placed in our office prior to September, in October there were other accounts placed that we have attempted to contact her aboutWe plan to work with Ms*** to ensure that the credit reporting is being reflected correctly as discussed

Complaint:
I am rejecting this response because:
Sincerely,
Carole ***

We have received and researched the consumer’s complaint and are submitting a rebuttal for review.? Ms*** makes claims that she contacted our offices and made arrangments to settle her account when in fact we did not receive her oldest accounts until 1/30/15.? Ms*** also makes
claims that she had never received anything from RevMD prior to her making the initial contact; we can prove that we made efforts to contact her via mail at the last known address provided to us.? As discussed with Ms***, although she resolved the accounts placed in our office prior to September, in October there were other accounts placed that we have attempted to contact her about We plan to work with Ms*** to ensure that the credit reporting is being reflected correctly as discussed.? ? ? ?

Initial Business Response /* (1000, 5, 2015/07/08) */
In response to Mrs. [redacted] complaint, there are a couple of items we would like to address:
1. After reviewing the account with our client, WellStar Physician Group, it has been identified that the original claim was billed was...

in fact missing an authorization number resulting in a balance deemed the patient's liability.
2. The account was placed with our firm for collections but we have neither pursued any legal suit nor implied that we will pursue any legal suit against Mrs. [redacted].
3. Mrs. [redacted] claims that our firm has adversely affected which is not true because we have not reported the account information to any of the Credit Reporting Bureaus.
In closing,
WellStar Physician Group has agreed to rebill the claim to Mrs. [redacted] insurance provider. The account will be recalled and closed with our firm so that all collection efforts will cease.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact that the bill is with a collection company indicate that this is an direct attempt on the part of this company to act in behalf of Wellstar Physicians Group to take whatever steps to insure that this bill is paid. Few bills are placed in an collection agencies with the goal of rebilling. If this were the case there would be no need to have a third party involved in a direct result of passing the charge to me the disabled consumer. I honored my part of this bill by always paying the co-pay at the time of visit. Yet, I am now being asked to make payments or face further action on the part of the collection agency. I am not responsible for this bill and I do not want to be charged or held accountable for a debt that I am not personally responsible for this debt. Medicaid is responsible.
Ms. Linda Sue [redacted]

Initial Business Response /* (1000, 5, 2015/06/10) */
Revdex.com Case Number [redacted] 2015-06-10
Response:
In response to Mr. [redacted]'s complaint dated 6/10/2015, account# KXXXXXXXXXX was placed with our firm for collections from [redacted] - [redacted] for the date of service 9/5/2013....

After reading the case description, Mr. [redacted] is correct by stating he has no monies due under Guarantor ID XXXXXX, but this collection is not in reference to his Physician bills but rather his outstanding hospital bill.
In closing, our client has provided us with the necessary documents and data to validate the debt in which is the center of Mr. [redacted]'s complaint. As of today, RevMD Partners has requested all of the necessary documents and data to validate this debt and will forward them to Mr. [redacted] at the given address and has ceased any and all other communication until assumed received.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will file a complaint with [redacted] We were told none of this no one ever bothered to call . The only person that has contacted us has been [redacted] who told us zero balance . If a business is to run efficiently they need to contact their patients and let them know what is going on with their accounts - not just send the account off to a collection agency . Ridiculous .
Final Business Response /* (4000, 9, 2015/06/15) */
Revdex.com Case Number XXXXXXXX XXXX-XX-XX
Response:
After review of the consumer's rebuttal, we have reviewed the account information again. Per our research, there were Physician accounts as well as Hospital accounts that needed to be resolved for several dates of service. As confirmed before, the Physician accounts have been paid in full but the account that we are currently billing you for is the outstanding Hospital account.

Please contact our office at XXX-XXX-XXXX to discuss further or feel free to contact [redacted] directly at XXX-XXX-XXXX.