?In response to [redacted] email, he contracted with us on April 23, 2014. We require a customer signature on several documents and also allow a 3 business day cancellation per the contract. The services are clearly...
outlined on the front of the contract and the covered pest's are as well.In addition to the 2 year contract that Mr. [redacted] took out, he paid for 2 separate mosquito treatments as well. One in April and one in June of 2014. Mr. [redacted] agreed to the terms of the contract and made a down payment at the initial time of service and opted for the 17 monthly installments. It wasn't until we contacted Mr. [redacted] in July regarding his account. He had not made a payment since the initial down payment in April. As was explained to him at that time, we cannot service past due accounts, but if he wished to bring his account current, we would certainly service it. He indicated that he just wanted to cancel the account.
I then received an email from Mr. [redacted] in November and forwarded it to the [redacted]
The notes that I have from her indicated that she spoke with
Mr. [redacted] and that the situation had been rectified.
I am now being told that is no the case.
As we clearly want to resolve the issue, the issue at hand and
I believe where it started was that Mr. [redacted] did not pay his account and therefore we could not service it.
I have to take the position that this is not something that
Southern Pest Control has done, rather it is more of something that Mr. [redacted] wants. I will make an offer for him to pay $150.00 early termination fee and will cancel the account. I think this is very fair considering he signed a two year contract and the balance on his account remains at $527.00. I am also
attaching his account payment register that shows the payments that have been made to date. The initial down payment and the two separate mosquito services that are not covered under the contract.
?In response to [redacted] email, he contracted with us on April 23, 2014. We require a customer signature on several documents and also allow a 3 business day cancellation per the contract. The services are clearly...
outlined on the front of the contract and the covered pest's are as well.In addition to the 2 year contract that Mr. [redacted] took out, he paid for 2 separate mosquito treatments as well. One in April and one in June of 2014. Mr. [redacted] agreed to the terms of the contract and made a down payment at the initial time of service and opted for the 17 monthly installments. It wasn't until we contacted Mr. [redacted] in July regarding his account. He had not made a payment since the initial down payment in April. As was explained to him at that time, we cannot service past due accounts, but if he wished to bring his account current, we would certainly service it. He indicated that he just wanted to cancel the account.
I then received an email from Mr. [redacted] in November and forwarded it to the [redacted]
The notes that I have from her indicated that she spoke with
Mr. [redacted] and that the situation had been rectified.
I am now being told that is no the case.
As we clearly want to resolve the issue, the issue at hand and
I believe where it started was that Mr. [redacted] did not pay his account and therefore we could not service it.
I have to take the position that this is not something that
Southern Pest Control has done, rather it is more of something that Mr. [redacted] wants. I will make an offer for him to pay $150.00 early termination fee and will cancel the account. I think this is very fair considering he signed a two year contract and the balance on his account remains at $527.00. I am also
attaching his account payment register that shows the payments that have been made to date. The initial down payment and the two separate mosquito services that are not covered under the contract.
Thank you,
[redacted]
[redacted]