Revolution Golf

Mr [redacted] purchased this product from us and chose to return it for a refundAt no time was it ever indicated that return shipping would be reimbursed or refunded to him He was not charged shipping for the product when it was delivered to him.Mr [redacted] claims he as returned other products to us, so it stands to reason that he would know we do not cover shipping costs for returns.Mr [redacted] alleges he paid $to ship the product back to us, which seems rather expensiveOur return policy is very clear and is published on our website at https://www.revolutiongolf.com/@rg/standard-pages/return-policy Here is an excerpt from that:Physical Product Return PolicyOffering one of the most lenient return policies in the golf industry, Revolution Golf’s policy varies by productThe process of receiving a refund for your return is as follows:Email us at [email protected] and provide the following information:Your nameYour product order numberThe product(s) in your order that you wish to returnThe reason for your returnYou will receive an email from us with an attached Return Merchandise Authorization (RMA).You will be responsible for any shipping costs to return the item(s) to us.Your RMA form will have a return address on itYou must ship us the product(s) to this return address and include the RMA form in your shipment that was emailed to youWe highly recommend using a shipping method that provides you with a tracking number to ensure that your return won’t be lost in transit.Refunds will be issued within 5-days of receipt and inspection of the items[redacted] Please note that products received without an enclosed RMA form will NOT receive a refund - NO EXCEPTIONS.Based on all of these factors, we feel that we are following our policy as we do for all customers Mr [redacted] has received a full refund for his purchaseWe will not be refunding him any additional shipping costs for the return of his product.Andy S*Chief Customer OfficerRevolution Golf

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

I have removed Mr*** email address from all future mailings from Revolution golf - ***Deeply sorry for the confusion - happy to assist personally if future issues arise.Andy S*Chief Customer Officerandy.S*revolutiongolf.com

Mr. [redacted] purchased this product from us and chose to return it for a refund. At no time was it ever indicated that return shipping would be reimbursed or refunded to him.  He was not charged shipping for the product when it was delivered to him.Mr. [redacted] claims he as returned other products...

to us, so it stands to reason that he would know we do not cover shipping costs for returns.Mr. [redacted] alleges he paid $70 to ship the product back to us, which seems rather expensive. Our return policy is very clear and is published on our website at https://www.revolutiongolf.com/@rg/standard-pages/return-policy . Here is an excerpt from that:Physical Product Return PolicyOffering one of the most lenient return policies in the golf industry, Revolution Golf’s policy varies by product. The process of receiving a refund for your return is as follows:Email us at [email protected] and provide the following information:Your nameYour product order numberThe product(s) in your order that you wish to returnThe reason for your returnYou will receive an email from us with an attached Return Merchandise Authorization (RMA).You will be responsible for any shipping costs to return the item(s) to us.Your RMA form will have a return address on it. You must ship us the product(s) to this return address and include the RMA form in your shipment that was emailed to you. We highly recommend using a shipping method that provides you with a tracking number to ensure that your return won’t be lost in transit.Refunds will be issued within 5-7 days of receipt and inspection of the items.* Please note that products received without an enclosed RMA form will NOT receive a refund - NO EXCEPTIONS.Based on all of these factors, we feel that we are following our policy as we do for all customers.  Mr. [redacted] has received a full refund for his purchase. We will not be refunding him any additional shipping costs for the return of his product.Andy S[redacted]Chief Customer OfficerRevolution Golf

from: [redacted]to: [email protected]: Mon, Jan 25, 2016 at 4:56 PMsubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]Hi,Just letting you know that I am still being bombarded with emails from the company in my complaint-I have received...

three in the past 24 hours.[redacted]

I have removed this gentleman from our mailing list completely. He should no longer receive any emails from us.

According to our records, Mr. [redacted] contact our customer service department on 1/19 explaining his issue. Our Customer Service Representative gave him some things to try, and then on 1/20/15 we received an email from him stating: "I may have this issue resolved. Thanks for now & I'll...

keep u posted."Based on this, it is my understanding that Mr. [redacted]'s issue has been resolved.If that is not the case, I am happy to research it further.Thank you![redacted]Chief Customer OfficerRevolution Golf