Revolution Redemptions, LLC

Complaint: [redacted] I am rejecting this response because: In page of the contract - term " If we are required to engage local attorney, the attorney will be responsible for recovering your claim and distributing your portion of the claim to you"Glen has stated that it is [redacted] who is responsible for recovering the fees there is nothing in the contract that states the consumer will incur additional charges as a result of the involvement of ***, which means that [redacted] is understood that he works closely with Revolution Redemption LLC to provide the serviceThe only thing I was made aware of under the terms of the contract is that the 33% of the fees are to be collected for the service/litigation incoming from Revolution Redemption LLC irrespective of ***'s serviceFurthermore, during the first stages of Glen's solicitation of service and negotiation of the contract I was assured that [redacted] is a friend of Glen and that their collaborations is part of the service provided to meGlen has double speech, in one hand he states expressly in his response that he renders [redacted] the sole accountable for this misleading transaction meanwhile he has contacted me recently on July 19th around 2pm requesting that I allow him some time in order for him to attempt to resolve the issueI [redacted] know only Glen and the company he represents and the transaction should have taken the proper course hadn't the service been a fraud Sincerely, [redacted]

To Whom It May Concern:Attached is our agreement with the Consumer who submitted the complaint Our company did contact the consumer and entered into an agreement to recover Surplus Funds from a past HOA Foreclosure in the county of Fairfax, VA Please see of the agreement If
it is required to engage a local attorney then it will become the responsibility of the attorney to recover the claim and to pay the consumer In this case an attorney was required because a motion was required to be filed with the county of Fairfax and a hearing set to go before the Judge to determine who was the rightful claimant to the deposited funds of approximately $86,The local attorney's name was *** *** *** *** *** ***
*** *** ***, ###-###-####, *** After considerable work it was agreed that of the $86,the consumer would receive $12, Per the agreement the Consumer was to receive 67% of the recovered funds and Revolution Redemptions, LLC 33% The check was disbursed by the court directly to the Attorney of record for the consumer (*** ***) and he deposited the funds directly into his Trust Account The check was disbursed to him around the end of April I would provide you a copy of the check but *** *** has yet to forward our company with a copy I would also provide you with a copy of the agreement between the consumer and the Attorney (*** ***) but he has yet to supply our company will a copy of it.Our company has requested on several occasions for a copy of both the agreement and check from *** *** but he has yet to comply If he supplied them to our company it would further confirm that this complaint should not have been submitted against our company but against the attorney *** *** whom he has a signed agreement with to recover his Surplus FundsFrankly we agree with the consumer that he is owed 67% of the recovered funds ($12,500.00) or $ The attorney (*** ***) is claiming that he had an additional agreement between the consumer where he could retain a considerable amount of the consumers $8, Our company (Revolution Redemptions, LLC) has asked the attorney (*** ***) numerous times for a copy this supposed agreement without success It is our understand that the attorney (*** ***) has sent a letter explaining his position to the consumer and issued him a partial payment of $2,which the consumer cashed(See attached Letter from the attorney to the consumer) On July 1st our company received a call from an attorney by the name of *** * *** *** *** *** *** ** ***, ###-###-####, ###-###-####, *** who the consumer had hired to represent him in getting paid the full 67% Our company (Revolution Redemptions, LLC) forwarded all of this information to *** *** the first business day after Independence Day celebration (July 5th) so that he could contact Mr*** to get things resolved Needless to say *** did not reach out to *** in a timely manner so that is why the consumer submitted this complaint.This past Monday I was in phone contact with both *** *** and the consumer and have agreed to supply them with all our documentation regarding the lack of professionalism by *** *** and the numerous times we have requested that *** get with the consumer and or his attorney and get things settled As of today nothing has happened although I was cced on an email initiated by *** *** to *** *** requesting a meeting between the two of them If *** *** does not get things resolved and settled within the next days then *** ***, the consumer and Revolution Redemptions, LLC plan on teaming up to submit a formal complaint with the Bar Association of Virginia https://www.vsb.org/site/regulation/inquiry. In summary we agree with the consumer that he is owed 67% or $8,of the $12,which was recovered for him by *** *** Unless *** can provide a signed agreement between the consumer and himself he has no right to withhold money from the consumer that he deposited into his Trust Account from the county of Fairfax We hope that this can be resolved quickly between *** and *** the consumers attorney I just received a text from *** that he is out of town in Florida until the 26th of July so they won't be able to meet untilthe middle of next week.ThanksGlen A***

Complaint: [redacted]
I am rejecting this response because:
In page 2 of the contract - 3.3 term  " If we are required to engage local attorney, the attorney will be responsible for recovering your claim and distributing your portion of the claim to you"Glen has stated that it is [redacted] who is responsible for recovering the fees there is nothing in the contract that states the consumer will incur additional charges as a result of the involvement of [redacted], which means that [redacted] is understood that he works closely with Revolution Redemption LLC to provide the service. The only thing I was made aware of under the terms of the contract is that the 33% of the fees are to be collected for the service/litigation incoming from Revolution Redemption LLC irrespective of [redacted]'s service. Furthermore, during the first stages of Glen's solicitation of service and negotiation of the contract I was assured that [redacted] is a friend of Glen and that their collaborations is part of the service provided to me. Glen has double speech, in one hand he states expressly in his response that he renders [redacted] the sole accountable for this misleading transaction meanwhile he has contacted me recently on July 19th around 2pm requesting that I allow him some time in order for him to attempt to resolve the issue. I [redacted] know only Glen and the company he represents and the transaction should have taken the proper course hadn't the service been a fraud. 
Sincerely,
[redacted]