I have personally spoken to [redacted] on a number of occasions to explain and try to resolve the situationWe regret that [redacted] & [redacted] now feel it is necessary to complain via the Revdex.com Our customer's are informed that the contract may entitle the Purchaser to a tax credit of up to 30% of the Contract Price from the government Like any tax credit of this type, you have to have an equal or greater tax liability against which you can claim that creditA copy of the original contract has been submitted for the Revdex.com to review and verify that this is not "small print" hidden somewhere, but a clear and distinct component of our agreement with each and every customer The customer initialed the clear and complete "REBATES AND TAX BENEFITS" paragraph in the contract in which it states that Revolve make "no representations or warranties concerning the availability of any such rebate" We cannot offer any such warranty because we are not the government, nor are we the Purchaser's CPA and we do not have, nor do we ask for tax records from the customer Only those parties will know how much tax liability the customer will have during that year and in that same paragraph, we state "Revolve Solar CA Incurges its potential customers to consult with a tax advisor prior to making any? financial decision" The fact that [redacted] did not have a tax liability enough to warrant the entire credit in year 1, is a matter between him, his CPA and the governmentUnfortunately we can not help on or advise on such matters The customer had a number of options available to them for the installation of solar panels including leasingA lease has no tax credit implications so they could have opted for a financing structure that allowed the leasing company to consume all tax credit benefits and pass on lower payments to the customer, but instead they wanted these tax credits so they chose the loanWe inform customers of some specialist companies that offer loans in the solar sector, but they are under no obligation whatsoever to take that particular loanThey could just as easily spoken to their bank for a loan or paid cash up frontA great deal of care is taken to explain our agreement and have customer initial to confirm they agree each paragraph which is written in clear, plain english to avoid precisely these situationsAs far as the customer's request to have the system removed and to be refunded, that is not an option in a situation where - as the customer signed to confirm - we have satisfactorily delivered all equipment, goods and services and the installation has been completed in a satisfactory mannerThere is no issue with the goods installed or services Revolve Solar has provided - the issue is with the customer's tax liabilityI would like to reiterate that we regret that the customer was not in a position to receive the full credit in the first year I am more than happy to speak with [redacted] againHe did however make very clear in our last engagement that he did not to hear from unless we were to offer a 0% loan to cover the costs, which - as a solar company not a loan provider - we cannot do We constantly strive for complete satisfaction for all of customers and regrettably that will not be possible in this situationSincerely, [redacted] Revolve Solar
I have personally spoken to [redacted] on a number of occasions to explain and try to resolve the situation. We regret that [redacted] & [redacted] now feel it is necessary to complain via the Revdex.com. Our customer's are informed that the contract may entitle the Purchaser to a tax credit of up to 30%...
of the Contract Price from the government. Like any tax credit of this type, you have to have an equal or greater tax liability against which you can claim that credit. A copy of the original contract has been submitted for the Revdex.com to review and verify that this is not "small print" hidden somewhere, but a clear and distinct component of our agreement with each and every customer. The customer initialed the clear and complete "REBATES AND TAX BENEFITS" paragraph in the contract in which it states that Revolve make "no representations or warranties concerning the availability of any such rebate". We cannot offer any such warranty because we are not the government, nor are we the Purchaser's CPA and we do not have, nor do we ask for tax records from the customer. Only those parties will know how much tax liability the customer will have during that year and in that same paragraph, we state "Revolve Solar CA Inc. urges its potential customers to consult with a tax advisor prior to making any? financial decision". The fact that [redacted] did not have a tax liability enough to warrant the entire credit in year 1, is a matter between him, his CPA and the government. Unfortunately we can not help on or advise on such matters. The customer had a number of options available to them for the installation of solar panels including leasing. A lease has no tax credit implications so they could have opted for a financing structure that allowed the leasing company to consume all tax credit benefits and pass on lower payments to the customer, but instead they wanted these tax credits so they chose the loan. We inform customers of some specialist companies that offer loans in the solar sector, but they are under no obligation whatsoever to take that particular loan. They could just as easily spoken to their bank for a loan or paid cash up front. A great deal of care is taken to explain our agreement and have customer initial to confirm they agree each paragraph which is written in clear, plain english to avoid precisely these situations. As far as the customer's request to have the system removed and to be refunded, that is not an option in a situation where - as the customer signed to confirm - we have satisfactorily delivered all equipment, goods and services and the installation has been completed in a satisfactory manner. There is no issue with the goods installed or services Revolve Solar has provided - the issue is with the customer's tax liability. I would like to reiterate that we regret that the customer was not in a position to receive the full credit in the first year. I am more than happy to speak with [redacted] again. He did however make very clear in our last engagement that he did not to hear from unless we were to offer a 0% loan to cover the costs, which - as a solar company not a loan provider - we cannot do. We constantly strive for complete satisfaction for all of customers and regrettably that will not be possible in this situation. Sincerely,[redacted]Revolve Solar.
I have personally spoken to [redacted] on a number of occasions to explain and try to resolve the situationWe regret that [redacted] & [redacted] now feel it is necessary to complain via the Revdex.com Our customer's are informed that the contract may entitle the Purchaser to a tax credit of up to 30% of the Contract Price from the government Like any tax credit of this type, you have to have an equal or greater tax liability against which you can claim that creditA copy of the original contract has been submitted for the Revdex.com to review and verify that this is not "small print" hidden somewhere, but a clear and distinct component of our agreement with each and every customer The customer initialed the clear and complete "REBATES AND TAX BENEFITS" paragraph in the contract in which it states that Revolve make "no representations or warranties concerning the availability of any such rebate" We cannot offer any such warranty because we are not the government, nor are we the Purchaser's CPA and we do not have, nor do we ask for tax records from the customer Only those parties will know how much tax liability the customer will have during that year and in that same paragraph, we state "Revolve Solar CA Incurges its potential customers to consult with a tax advisor prior to making any? financial decision" The fact that [redacted] did not have a tax liability enough to warrant the entire credit in year 1, is a matter between him, his CPA and the governmentUnfortunately we can not help on or advise on such matters The customer had a number of options available to them for the installation of solar panels including leasingA lease has no tax credit implications so they could have opted for a financing structure that allowed the leasing company to consume all tax credit benefits and pass on lower payments to the customer, but instead they wanted these tax credits so they chose the loanWe inform customers of some specialist companies that offer loans in the solar sector, but they are under no obligation whatsoever to take that particular loanThey could just as easily spoken to their bank for a loan or paid cash up frontA great deal of care is taken to explain our agreement and have customer initial to confirm they agree each paragraph which is written in clear, plain english to avoid precisely these situationsAs far as the customer's request to have the system removed and to be refunded, that is not an option in a situation where - as the customer signed to confirm - we have satisfactorily delivered all equipment, goods and services and the installation has been completed in a satisfactory mannerThere is no issue with the goods installed or services Revolve Solar has provided - the issue is with the customer's tax liabilityI would like to reiterate that we regret that the customer was not in a position to receive the full credit in the first year I am more than happy to speak with [redacted] againHe did however make very clear in our last engagement that he did not to hear from unless we were to offer a 0% loan to cover the costs, which - as a solar company not a loan provider - we cannot do We constantly strive for complete satisfaction for all of customers and regrettably that will not be possible in this situationSincerely, [redacted] Revolve Solar
I have personally spoken to [redacted] on a number of occasions to explain and try to resolve the situation. We regret that [redacted] & [redacted] now feel it is necessary to complain via the Revdex.com. Our customer's are informed that the contract may entitle the Purchaser to a tax credit of up to 30%...
of the Contract Price from the government. Like any tax credit of this type, you have to have an equal or greater tax liability against which you can claim that credit. A copy of the original contract has been submitted for the Revdex.com to review and verify that this is not "small print" hidden somewhere, but a clear and distinct component of our agreement with each and every customer. The customer initialed the clear and complete "REBATES AND TAX BENEFITS" paragraph in the contract in which it states that Revolve make "no representations or warranties concerning the availability of any such rebate". We cannot offer any such warranty because we are not the government, nor are we the Purchaser's CPA and we do not have, nor do we ask for tax records from the customer. Only those parties will know how much tax liability the customer will have during that year and in that same paragraph, we state "Revolve Solar CA Inc. urges its potential customers to consult with a tax advisor prior to making any? financial decision". The fact that [redacted] did not have a tax liability enough to warrant the entire credit in year 1, is a matter between him, his CPA and the government. Unfortunately we can not help on or advise on such matters. The customer had a number of options available to them for the installation of solar panels including leasing. A lease has no tax credit implications so they could have opted for a financing structure that allowed the leasing company to consume all tax credit benefits and pass on lower payments to the customer, but instead they wanted these tax credits so they chose the loan. We inform customers of some specialist companies that offer loans in the solar sector, but they are under no obligation whatsoever to take that particular loan. They could just as easily spoken to their bank for a loan or paid cash up front. A great deal of care is taken to explain our agreement and have customer initial to confirm they agree each paragraph which is written in clear, plain english to avoid precisely these situations. As far as the customer's request to have the system removed and to be refunded, that is not an option in a situation where - as the customer signed to confirm - we have satisfactorily delivered all equipment, goods and services and the installation has been completed in a satisfactory manner. There is no issue with the goods installed or services Revolve Solar has provided - the issue is with the customer's tax liability. I would like to reiterate that we regret that the customer was not in a position to receive the full credit in the first year. I am more than happy to speak with [redacted] again. He did however make very clear in our last engagement that he did not to hear from unless we were to offer a 0% loan to cover the costs, which - as a solar company not a loan provider - we cannot do. We constantly strive for complete satisfaction for all of customers and regrettably that will not be possible in this situation. Sincerely,[redacted]Revolve Solar.