I received a email on July 21st from *** *** decided not to do business with me anymore*** *** was closing my account and was sending my money, they sent my money of $ in about days , however they never closed the account , I am disabled and and updated my new banking information with SSASSA sent my next check of $ to the *** *** , *** *** accepted the funds and then would not let me have access to my money , I have not been able to pay bills , buy food or medicine that's not covered by insurance , I called on the 20th of august ,customer service at *** *** said the check was mailed on the 19th of August, Then I called on the 21st of august and customer service told me that the check was processed and I should have it in to days , I received no check , so I called on the 29th of august talked with *** at customer service and was told that the check was processed and mailed on the 29th of august , I am now under the belie
I tried to apply online on the *** *** website to open an account with themI received an error message - "Unfortunately you do not pass our “Customer Identification Program” which is why you got a message concerning not passing verification."I did contact *** customer service and offered to email them a copy of SS card,drivers license, mortgage payment, utility bill, etcto verify identification*** responded that "Our system runs your SSN # to see if it matches your government record.""Your SSN # is run through our system when you entered it onto our website and if you’re not able to apply for a card then the information you entered does not match what is on your government record"
They refused to allow me to email any documentation or to talk with manager
I do have a valid SS number and address and I am also gainfully employed
For me this does look like a discrimination
Mango Prepaid has all of my money in one of their accounts I made a return yesterday to JC Penney in the amount of $and my card was disabled by Mango a short while after Today I've spoken with three reps all stating different reasonsI was told this morning it would be reactivated within an hour then hours later someone said they'd transfer me to management and then I just received a voicemail I never received a call back Finally, someone else said that they're investigating and that I will get a call back in 24-hours This is unacceptable All of my money is tied up with Mango and they're keeping my money from me I need gas, I need food and have access to no funds I need my money released immediately
customer service is lacking big timeI took me a while to find a way to contact someone
I wanted to sign up online but I couldn't get past the verification page because of a technical issue, so I calledThe phone number provided goes to an automated menu and it doesn't have the option for non-cardholders who need support/have questionsI used the "lost/stolen" card option to get to talk to someoneI spoke to a woman that led me through the sign up process, still, we ended on the same error msgI asked her what is to be done from there, she said to waitWait to what end? If it doesn't work, THEN what? She said to call back, so I asked to have her information in the case that I wait and nothing happens and I DO call back, she'd know my situation and I wouldn't have to explain myself again to another repHowever, she refused and rushed to get off the call with an impatient toneI was not being a rude or uncourteous customer, but her attitude stunk anywayImmediately after, I called again and spoke with a man named Hector, he was willing and just told me to call back tomorrow when the support team was availableThe savings % is a good deal, but it might not be worth committing to a company that have poor representatives and poor mapping on their website
Overall I am left feeling irritated and uncared for
I deposited $to Mango Money Mastercard in Feb When Mango money switched from Mastercard to Visa in Aug 2015, I was told that I would receive a check with a refund of my moneyIt has been year now and I have not been able to get through this CoI am given a ghost number; which no one picks upThey claimed (and still claim they are FDIC) insured and still claiming deposits
I think the Financial Crimes section of FBI should investigate themI
My account was frozen because of a error in my birthdayI was asked to send in documents to verify my identiryMy power of attorney submitted all necessary paperwork by I still have recieved my money.I have a power of attorney due to readings I will not mention she handles all my financial an legal affairs for meMy account has been locked up for several years an I need my money from this account the account was closed back in the funds have not been issued back
I received a email on July 21st from *** *** decided not to do business with me anymore*** *** was closing my account and was sending my money, they sent my money of $ in about days , however they never closed the account , I am disabled and and updated my new banking information with SSASSA sent my next check of $ to the *** *** , *** *** accepted the funds and then would not let me have access to my money , I have not been able to pay bills , buy food or medicine that's not covered by insurance , I called on the 20th of august ,customer service at *** *** said the check was mailed on the 19th of August, Then I called on the 21st of august and customer service told me that the check was processed and I should have it in to days , I received no check , so I called on the 29th of august talked with *** at customer service and was told that the check was processed and mailed on the 29th of august , I am now under the belie
I tried to apply online on the *** *** website to open an account with themI received an error message - "Unfortunately you do not pass our “Customer Identification Program” which is why you got a message concerning not passing verification."I did contact *** customer service and offered to email them a copy of SS card,drivers license, mortgage payment, utility bill, etcto verify identification*** responded that "Our system runs your SSN # to see if it matches your government record.""Your SSN # is run through our system when you entered it onto our website and if you’re not able to apply for a card then the information you entered does not match what is on your government record"
They refused to allow me to email any documentation or to talk with manager
I do have a valid SS number and address and I am also gainfully employed
For me this does look like a discrimination
Mango Prepaid has all of my money in one of their accounts I made a return yesterday to JC Penney in the amount of $and my card was disabled by Mango a short while after Today I've spoken with three reps all stating different reasonsI was told this morning it would be reactivated within an hour then hours later someone said they'd transfer me to management and then I just received a voicemail I never received a call back Finally, someone else said that they're investigating and that I will get a call back in 24-hours This is unacceptable All of my money is tied up with Mango and they're keeping my money from me I need gas, I need food and have access to no funds I need my money released immediately
customer service is lacking big timeI took me a while to find a way to contact someone
I wanted to sign up online but I couldn't get past the verification page because of a technical issue, so I calledThe phone number provided goes to an automated menu and it doesn't have the option for non-cardholders who need support/have questionsI used the "lost/stolen" card option to get to talk to someoneI spoke to a woman that led me through the sign up process, still, we ended on the same error msgI asked her what is to be done from there, she said to waitWait to what end? If it doesn't work, THEN what? She said to call back, so I asked to have her information in the case that I wait and nothing happens and I DO call back, she'd know my situation and I wouldn't have to explain myself again to another repHowever, she refused and rushed to get off the call with an impatient toneI was not being a rude or uncourteous customer, but her attitude stunk anywayImmediately after, I called again and spoke with a man named Hector, he was willing and just told me to call back tomorrow when the support team was availableThe savings % is a good deal, but it might not be worth committing to a company that have poor representatives and poor mapping on their website
Overall I am left feeling irritated and uncared for
I deposited $to Mango Money Mastercard in Feb When Mango money switched from Mastercard to Visa in Aug 2015, I was told that I would receive a check with a refund of my moneyIt has been year now and I have not been able to get through this CoI am given a ghost number; which no one picks upThey claimed (and still claim they are FDIC) insured and still claiming deposits
I think the Financial Crimes section of FBI should investigate themI
My account was frozen because of a error in my birthdayI was asked to send in documents to verify my identiryMy power of attorney submitted all necessary paperwork by I still have recieved my money.I have a power of attorney due to readings I will not mention she handles all my financial an legal affairs for meMy account has been locked up for several years an I need my money from this account the account was closed back in the funds have not been issued back