I started going to rewardzoneusa.com back in 2015 and have had great success when it comes to online incentive programs. It was their great program that got me to return this year to earn another incentive. This time however the experience has not been pleasurable at all. First off the response time of the customer support staff could take days. With only an email address to reach out to them it makes it hard to get the information you may need in a timely manor. This time around my incentive was a $1000 amazon gift card which would require me to take part in 12 total offers to be eligible. Not all of them required you to spend any mobey but at least half of them I did have some sort of financial obligation. What I noticed is that the communication was decent up until I completed the last few offers and began inquiring about the forms I needed to claim my incentive. That is when the communication was gone. I knew the process so I knoew that thgre were formas and documents I would need to send to claim my incentive and needed it. For almost a month I emailed the customer support staff once a day from may 2nd -June 12 and never recieced a response. On the 12th of June I got an email claiming they tried emailing me the forms but they were returned and that they emailed a second time and I never responded. They said I passed the deadline and I would lose the incentive due to my lack of response. The thing is that I never got any such emails from them at all and was able to catch time being dishonest to me telling me the date they sent me the forms to be signed. I knew this because I did get an email from them on that date hoever it was to inform me that my participation was being reviewed for approval and it would take 5-7 business day after that to get my claim forms. They claimed that email was the forms I need.
I did speak to the support staff through emaile several times with no response. I got a reply from them the same day I filed though BBB which was almost 2 weeks later. I was told they would give me an extention of one week to complete the documents and send them in. Immeditely I sent them a copy of my ID and Proof of address. The final form needed to be notarized and mailed to them.I got a couple emails back telling me what I needed to fix or change and well as reminding me of the Claim form. The following I went to fedex and had the form notarized and sent overnight to RewardZoneusa. The following day I checked theFEDEX tracking and ir had been delivered to the address. I emailed again to get confirmation of the form and find out the next step to claim the incentive and once again I am being ignored by the company. Its now been another week and still not one email from the company regarding my claim form or incentive status
I started going to rewardzoneusa.com back in 2015 and have had great success when it comes to online incentive programs. It was their great program that got me to return this year to earn another incentive. This time however the experience has not been pleasurable at all. First off the response time of the customer support staff could take days. With only an email address to reach out to them it makes it hard to get the information you may need in a timely manor. This time around my incentive was a $1000 amazon gift card which would require me to take part in 12 total offers to be eligible. Not all of them required you to spend any mobey but at least half of them I did have some sort of financial obligation. What I noticed is that the communication was decent up until I completed the last few offers and began inquiring about the forms I needed to claim my incentive. That is when the communication was gone. I knew the process so I knoew that thgre were formas and documents I would need to send to claim my incentive and needed it. For almost a month I emailed the customer support staff once a day from may 2nd -June 12 and never recieced a response. On the 12th of June I got an email claiming they tried emailing me the forms but they were returned and that they emailed a second time and I never responded. They said I passed the deadline and I would lose the incentive due to my lack of response. The thing is that I never got any such emails from them at all and was able to catch time being dishonest to me telling me the date they sent me the forms to be signed. I knew this because I did get an email from them on that date hoever it was to inform me that my participation was being reviewed for approval and it would take 5-7 business day after that to get my claim forms. They claimed that email was the forms I need.
I did speak to the support staff through emaile several times with no response. I got a reply from them the same day I filed though BBB which was almost 2 weeks later. I was told they would give me an extention of one week to complete the documents and send them in. Immeditely I sent them a copy of my ID and Proof of address. The final form needed to be notarized and mailed to them.I got a couple emails back telling me what I needed to fix or change and well as reminding me of the Claim form. The following I went to fedex and had the form notarized and sent overnight to RewardZoneusa. The following day I checked theFEDEX tracking and ir had been delivered to the address. I emailed again to get confirmation of the form and find out the next step to claim the incentive and once again I am being ignored by the company. Its now been another week and still not one email from the company regarding my claim form or incentive status