RewardTV

Review: On or about Jan. *, 2013 removed from my account 10,000,000 points it took over 1/2 year to earn. I have contacted them repeatedly over the last 6 months for the restoration of my points. I have been given a number of answers to my request, each one different until recently where: Dear RewardTV Member, We apologized for any inconvenience this may have caused you. I know this can be frustrating, but unfortunately we need management approval in order to add points into an account. Let me assure you they're looking into this and we'll get back to you as soon as we hear back from them. We appreciate your patience. Let me know if you have any other questions. Thanks! [redacted] has been the canned answer to my request for restoration. This is going into the 7th month with restoration. I was required to used 10,000,000 points by the end of 2012 or they would expire. On Dec. **, 2012 I bid on and won an auction for some ski goggles :Status: CLOSED Closes: 12/**/2012 My Bid: 10,001,000 PTS Highest Bid: 10,001,000 PTS On Jan **, 23013 this e-mail was sent to me: Dear RewardTV Member, We apologize for any inconvenience you may have experienced. This has been escalated to management again and they're currently investigating it. Thank you for your patience. Let me know if you have any other questions. Thanks! [redacted] RewardTV Member Services Team after this canned response have been given.Desired Settlement: I want my 10,000,000 points returned.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding RewardTV has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)