Brad Smith received this customer's complaint via email this morning and Brad has responded with the crews at the jobsite to make sure the work is complete. We will be setting up a time to review this project with this customer and Brad Smith. Per the customer's request, I will be calling to set...
this up after 6pm tonight.
See attached email responses to the customer.
[redacted], Office Manager
Brad Smith Roofing Co., Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have requested from Mr. Smith that the roof project on my house be inspected to ensure that all work has been completed. He has agreed to do this during the week beginning August 31st. Mr. Smith did clarify for me that a GAF inspection does not come with the warrenty I purchased. I did suggest that this information be presented clearly to others as it was my understanding that this inspection was standard with the installation of a GAF roofing system.
I met with Mr. Smith on Friday, August 29th to share with him my story and concerns regarding my experience with his company. It is my hope that the information shared will be of help to his company going forward.
Once Mr. Smith communicates that the project has been inspected and all work completed this matter will be considered resolved.
Regards,
[redacted]
Brad Smith received this customer's complaint via email this morning and Brad has responded with the crews at the jobsite to make sure the work is complete. We will be setting up a time to review this project with this customer and Brad Smith. Per the customer's request, I will be calling to set...
this up after 6pm tonight.
See attached email responses to the customer.
[redacted], Office Manager
Brad Smith Roofing Co., Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have requested from Mr. Smith that the roof project on my house be inspected to ensure that all work has been completed. He has agreed to do this during the week beginning August 31st. Mr. Smith did clarify for me that a GAF inspection does not come with the warrenty I purchased. I did suggest that this information be presented clearly to others as it was my understanding that this inspection was standard with the installation of a GAF roofing system.
I met with Mr. Smith on Friday, August 29th to share with him my story and concerns regarding my experience with his company. It is my hope that the information shared will be of help to his company going forward.
Once Mr. Smith communicates that the project has been inspected and all work completed this matter will be considered resolved.
Regards,
[redacted]