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Rex Robertson Co Inc

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Rex Robertson Co Inc Reviews (1)

We have a different interpretation of the window project that involves *** ***
During the beginning of the sales process we asked *** who she was going to have install the windowsWe have a company policy that we have
the contractor present to oversee the measuring of the window units so there is agreement on the installation process and thus the size of the windows to be provided*** insisted that this was not going to happen because the installer couldn’t be made available so we measured the windows that were in the openings to provide the same size windows as originally installed
We received a phone call from *** after the windows arrived and were told that we have measured the windows incorrectlyWe arranged a meeting at their home to inspect the windowsWe discovered that we had measured all the windows correctly but in the case of two large units they had been miss manufactured by the window company*** and her husband insisted that there were two additional windows that were miss measured because they were going to leave too large a caulk line around the window perimeter at the exteriorWe agreed to disagree but since we were going to have to reorder the two miss manufactured windows, the company decided to try and take care of the customer by ordering two more windows larger than originally agreedUnfortunately, when we received the reorder it was discovered that the window company had sent the same miss sized windowsWe subsequently reordered the windows with a tracking form to insure that we could get the windows manufactured correctly
We finally received the correct windows and after a couple of attempts to deliver the windows we finally made connections with the homeowner and delivered the windows as orderedWe delivered the original windows in good shape and in a timely mannerUnfortunately our attempts to recover from the miss manufactured windows took longer than Prairie Pella Wyoming or the *** would have likedOnce we supplied the correctly manufactured windows, I contacted *** and inquired about paymentShe indicated to me that she thought the company needed to reimburse her for having the contractor return to install the additional windowsWe told her that we were an independent company that distributes the product and that we relied on Pella Corporation to provide the windows in a timely fashionWe provided *** with a phone number and contact at Pella Corporation so she could inquire if Pella Corporation would be willing to provide any relief or refund on the price of the windowsPella Corporation declined
We contacted *** again to see when might expect payment and she indicated that she had no intention of paying us since it was going to cost her more money to install the windowsI might add that she choose to have her ex-husband drive over from Minnesota to do the installation and this was partially responsible for the large cost of installing these windows she was trying to recover from usI told her during this phone conversation that we would have no choice but to file a lien if she decided not to pay usShe got very indignant with me on the phone and challenged us to place the lien because she wasn’t going to pay us
Under Wyoming Lien laws we are required to send a notification of intent to file a lien before proceeding with the actual lienFollowing our phone conversation, it was decided that we would proceed with the lien notification letterWe drafted a letter to *** indicating that we would offer to provide a credit of $toward the balance due on the windows as a show of good faith on the behalf of Prairie Pella WyomingI also indicated that we would be sending a lien notification letter to her if we didn’t hear from herWe didn’t hear from her so we sent the lien notification letterAfter receiving the lien notification letter, *** called and provided her credit card information for the balance of the windows less the $credit we had offeredShe expressed her dissatisfaction with our company and me in particular in the way in which we handled the situation Again I expressed our regret that it had taken so long to get the windows she had ordered but willingly gave her the information to contact our owner in Des Moines, IA
As you can see from the complaint she has filed, to this day *** believes that we miss measured the windows resulting in our failure to deliver the windows in a timely mannerWe tried to address the situation in a timely manner but due to manufacturing issues beyond our control we were unable to respond as quickly as any of us wantedThis combined with weather issues trying to coordinate the delivery of the windows resulted in the situation that occurred
*** ***
General Manager
Prairie Pella Wyoming LLC
Burlington Ave
Casper, WY
Office ###-###-####
Cell ###-###-####

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Address: 1240 E Burlington Ave, Casper, Wyoming, United States, 82601

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