Rexburg College of Massage Therapy

At Rexburg College of Massage Therapy (RCMT) it is never our intention to cause our patrons any distressWe value all of our clients and appreciate their patronageClient feedback is a huge part of our clinic and learning experience for our students and we encourage our clients to leave any kind
of review whether positive or negative, constructive criticism is a vital part of understanding client needsSince we are a trade school and our clinic is staffed with students of all backgrounds make, female, and education it is expected that there will be students with varying technique and skill, this is why our student massage price is set at $Lastly, RCMT is bound by a code of ethics and standards that are in place to protect our clients and our students should anyone feel uncomfortableA client or a student has the right to end a massage or stop seeing that client/studentRCMT apologizes for any inconvenience this may have caused

The Rexburg College of Massage Therapy (RCMT} encourages prospective and enrolled students to research requirements from the Board of Massage Therapy for the state in which they are interested in becoming licensed. RCM seeks to assist its students in researching employment and licensing...

opportunities in Idaho and other states. However, RCMT does not and cannot guarantee that any RCMT student will be eligible for licensure in any particular state. RCMT strives to stay current regarding licensing requirements in jurisdictions throughout the United States, but in an ever­ evolving industry, it is difficult to stay abreast of all regulatory changes that happen from state to state. For this reason, RCMT trains its staff not to make any promises, representations, or guarantees about any student's ability or likelihood to secure employment or licensure after completing coursework. The Admissions Director (Trista S[redacted]} at the time of the Plaintiff's enrollment stated that she did not and would not ever promise licensure in any other state to any prospective or enrolled student. RCMT believes that the Plaintiff reached out to Utah's licensing board in March of 2014 and was informed that she would not be able to use her schooling to receive her license in Utah. Plaintiff was not happy and threatened to sue RCMT at that time. However, after discussions, a resolution was reached, and the Plaintiff finished her last 3 months of schooling at RCMT. RCMT was led to believe at that time that the Plaintiff was planning to get her license in Idaho, which we later learned she did succeed in doing and is currently a L.M.T. in Idaho. Plaintiff was also informed and encouraged to apply for Utah's reciprocity and or apprenticeship programs in which she would have not had to go back to school in Utah. The plaintiff's counselor at Vocational Rehab had also confirmed to me that the Plaintiff supposedly was planning on working in Idaho upon graduation. Plaintiff filed a complaint with the Idaho State Board Of Education and the compliant has been disregarded. Thank you, Rexburg College of Massage Therapy 208.419.3149

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The first statement of their response may be RCMT's new policy, but it was not their policy when I and several other students for the past 2 years attended or were prospective students because RCMT did not encourage me or several other prospective students to research requirements for other states until after we were already past the date when we could get our tuition back and seek schooling that would qualify us for the states we wanted to work in.  RCMT told me they would not help me research my options for how to be able to work in Utah and told me it was my responsibility to figure out how to be able to work there.  I already told RCMT exactly what students needed to do to work in Utah, but they seem to have forgotten because they continue to mislead students in telling them that they can use their schooling from RCMT once they become an approved school in Utah, yet they don't meet the requirements to become an approved school there and they have no plans to meet those requirements according to my conversation which I have recorded with them, as they are unaware of the requirements which I already told them about over a year ago.  It is obviously not important to them what happened to me or any other student who wanted to work in Utah or they would have tried to apply to become an approved school at that time, rather than waiting a year later when they are being threatened with legal action.  Trista S[redacted] is an owner or a wife of an owner of the school and is not a sound witness as to the truthfulness of the course of events that transpired, as she has a vested interest in protecting the school from financial loss.  While the word "promise" was not used, I was assured that I would be able to use my schooling in Utah even though the school was not accredited, by both Taisha C[redacted] who worked in the admissions office, who admitted this to me on the phone as well as the reasons, which was to increase enrollment numbers even though she said she knew that the information was unresearched, as well as Nancy R[redacted], who claims to have forgotten the conversation, due to her memory difficulties she has developed, who currently works for the school and is therefore a biased source of information.I did not threaten to sue the school in March 2014.  I distinctly recall telling RCMT that I was in a position where I could sue them but that I was not going to threaten them with such action, due to the advice of a friend who had law school training.  RCMT knew that they had misinformed me, and to try to prevent me from pursuing legal action at that time, which I should have looking back, they offered to allow me to take my last class independent study and accepted my transfer credits which they originally said they would accept but never did until this event.  This resolution only saved the school from having to teach me, and I turned in the same assignments and tests the rest of the class did, so it did not take any extra time from the school.  I asked to speed up my schooling so that I could start school over again in Utah as soon as possible so that I wouldn't lose any more wages by wasting my time finishing my RCMT schooling which I would have to repeat anyways.  I asked for my tuition refunded in March 2014, and when the school refused to give me any tuition back, and Vocational Rehabilitation expected me to finish the program since they were paying for half of it, and I was 85% finished at that point, so I decided to finish school in the next 2 months and apply for my Idaho Massage License just in case I wasn't able to afford to go back to school again.  I was warned by my legal advisor not to do anything to allow RCMT to find an excuse to expel me from their program so that I could transfer my credits from RCMT to a Utah school.  Some Utah schools were considering accepting my credits from RCMT as I was finishing my last class at RCMT, but upon graduation from RCMT, I found out that no Utah school was allowed to accept my unaccredited schooling at all.  Upon graduation from RCMT I immediately continued my research for options for schooling in Utah and how to pay for it, and found a school in Utah that would allow me to start 9 weeks after graduation from RCMT.  Then I looked for housing and moved to Utah just 5 weeks after graduating from RCMT.  I did not use my Idaho license to massage, but rather moved to Utah and have lived there ever since, which was my original plan.Utah has a reciprocity regulation that requires working in Idaho for 2000 hours before my license would transfer, but I had a wedding planned in Utah as I had been engaged since November 2013 and did not want to wait 2 years to get married.  My fiance and I had been dating long distance through the entire program, and he was waiting for me to graduate so I could move to Utah and be with him where he had employment and good job prospects in his field.  He was not willing to change his plans and risk unemployment for me to work in Idaho to gain reciprocity.  There were no apprenticeship programs in Utah when I researched them, and the apprenticeship programs cost a lot of money and require even more hours, and would have been just as much of a burden as simply redoing my schooling, which is why I decided to just go back to school.The Idaho State Board of Education said that they do not have the authority to act retroactively to punish a school who has violated its standards, and must have the complaint at the time the student is enrolled so they can rectify the situation while the student is still in school.  I was under great stress at the time of the incident and I did not know to contact them until later.  They have not disregarded my complaint, but rather they are looking into the possibility of creating new regulations in the future that force unaccredited schools to disclose information in writing to prospective students that explains to them that unaccredited schooling is not transferable to some states, and have students sign and receive a copy of this information before enrollment.  They said that since this is a matter of deceptive advertising that it is a matter for the Attorney General, who is looking into this as well.The statement about my counselor at Vocational Rehabilitation (Sheila H[redacted]) telling them that I was planning on working in Utah is a lie.  Sheila told me she was angry that they made this statement and that she said nothing of the sort.  I have a letter from her stating that she did not say this.  It is unrelevant to this case anyways, because even if she had said this, it would have been after I had already been lied to and enrolled in the program, because Vocational Rehab didn't accept me under their program until after school had already started.  Any contemplation or consideration to work in Idaho came as a result of the misinformation given to me by the school and the predicament they put me in.   By refusing to give my tuition back and setting my timeline back 9 months to reach my goals of obtaining employment in Utah it created a financially distressing situation that at that time might have had to be remedied by a change of plans to earn money immediately to pay for our upcoming wedding and life as a newly wed couple.  The crucial period where the school may or may not have needed to know which state I was going to work in if they were to help me with my goals of becoming a massage therapist was before enrollment, not during school.  Even if I had decided to change my plans and obtain work in Idaho, the school should still be responsible for the damages caused by this imposition, including emotional damages from postponing my marriage or losing my fiance permanently should he have decided not to marry me due to having to wait for 2 years for me to be able to move to Utah, putting off having children for 2 years while waiting to get married, seasonal depression from living in the colder climate in Rexburg, lower wages from a slower economy and less massage jobs in Idaho, and trauma caused by the sudden discovery of this lie which would force me to live in a state that has very few mid-single marital prospects of my religion.  The only reason I moved to Rexburg was for cheaper tuition, and I had to risk not being able to date for 9 months and becoming too old to get married because I am approaching 40 years old and it is hard to find a spouse once you are running out of child-bearing years.  If I had been told the truth, I would never have risked moving away from Salt Lake City where there were thousands of mid-single men of my religious faith to date, and move to Rexburg where there was no religious mid-single group. Regards,Mary N[redacted]