Reybold Group of Companies, Inc.

Dear M[redacted]
 Pencader101 Executive Drive. Newark. DE 19702P: 302.709.3180  F: 302.709.3188 In reviewing Ms. [redacted]:s complaint regarding our rental increase we have concluded there was not or is not any violation of our month to month contract. Per...

the lease agreement signed on April 24, 2010 between Keri [redacted] and Reybold Self Storage at Pencader section 33 states - "CHANGE OF TERMS: All terms of this Agreement including, without limitation, monthly rental, conditions of occupancy, and charges a1esubject to change upon thirty (30) days' advance written notice from Owner to Occupant. In the event that Owner shall change such terms, Occupant may terminate this Agreement effective on the effectivedate of such change by giving Owner not less than (1O) days advance written notice of Its intent to do so. If Occupant does not give such notice, all changes noticed by Owner to Occupant shall become Bffective on the effecti'Ve aate of such change and thereafter shall bedeemed inr;orporated in this Agreement ...For the rental increase on February 24, 2014 of thtee dollars ($3.00) an automatic rental notice thirty one days prior to the rental increase was generated January 25, 2015 and xnailed to the address provided to fulfill the requirements set for in the lease agreement. The standard tate for this size unit was one hundred forty seven dollars ($147.00) and Ms.[redacted] was paying thirty one point ninety seven percent (31.97%) below the market rate. This increase of three dollars ($3.00) still has Ms. [redacted] twenty nine point ninety three percent (29.93%) below market rate.The second rental increase in 2014 was changed on November 24, 214 inthe amount of thirty three dollars ($33.00), nine point fifty two percent (9.52%) below market rate with an automatic notification letter printed on October 25, 2014 and mailed, thirty one days prior to the rental price change effective dateLastly, due to operation cost increasing we raised the market rate for all of our units and this particular size rate increased from one hundred forty seven dollars ($147.00) to one hundred fifty five dollars ($155.00). Ms. [redacted]'s rent will increase to one hundred forty seven dollars and twenty five cents ($147.25), five percent (S.00%) below the market rate  on June 24, 2015 with a rental notification printing on May 21,2015 thirty five (35) days prior to the rental .rate increase.Per our lease agreementt these notifications are mailed to the address provided to allow tenants ample time to move out if they desire per the agreemenl Notifications are mailed to the addresses provided using first class mail from the United States Postal Service, since Ms. [redacted] never submitted an intent to vacate it was assumed she agreed with the terms listed in the rental change notification.

This letter is in response to a formal complaint filed with your office by a self-storage tenant of ours, [redacted].  In response to [redacted]'s complaint regarding a partial payment for the remaining days after her intent to vacate ,we would refer to the rental agreement signed by...

[redacted] on July 20, 2013. The rental agreement clearly outlines in the IMPORTANT INFORMATION  section:
C.  If you occupy your rental space in the morning •after the anniversary date of any month, you must pay the full month's rent.
In addition, [redacted] initialed on the PERSONAL INFORMATION SHEET:
• No Partial Payments will be accepted.  No prorating of your last month's rent will be allowed.  All payments received after close of business will be posted on the NEXT BUSINESS DAY. NO RENT REFUNDS!!
In reviewing [redacted]'s situation, including her contract and complaint, we have determined that we have not violated or breached the contract between J[redacted] and Reybold Self­ Storage/Dodson Annex and have acted within our rights under the law.
In conclusion ,we understand [redacted]'s concerns and apologize for any anguish or hardship this has caused her and unfortunately we cannot justify payment for the amount requested for the remaining unused portion of her rental agreement due to the fact that we have not violated or breached the rental contract in any way nor have we made any misrepresentations regarding our responsibilities to tenant monies.

Review: I have used Reybold/Pencader Self Storage for about 3 years and they have raised my rent 2 times in 2014 and are raising it again in June 2015. I have received NO notification of the first two. My last visit to Reybold Self Storage in March of 2015 I was told by the desk clerk that my rent was being raised again and I would receive notification in the mail. Is this fair practice to raise someone's rent so many times in such a short period of time?Desired Settlement: I am requesting that I be informed within 30 days of my rent increase and would like their policy researched to show that they can actually raise their rent anytime they feel like it.

Thank you.

Business

Response:

Dear M[redacted]

Pencader101 Executive Drive. Newark. DE 19702P: 302.709.3180 F: 302.709.3188 In reviewing Ms. [redacted]:s complaint regarding our rental increase we have concluded there was not or is not any violation of our month to month contract. Per the lease agreement signed on April 24, 2010 between Keri [redacted] and Reybold Self Storage at Pencader section 33 states - "CHANGE OF TERMS: All terms of this Agreement including, without limitation, monthly rental, conditions of occupancy, and charges a1esubject to change upon thirty (30) days' advance written notice from Owner to Occupant. In the event that Owner shall change such terms, Occupant may terminate this Agreement effective on the effectivedate of such change by giving Owner not less than (1O) days advance written notice of Its intent to do so. If Occupant does not give such notice, all changes noticed by Owner to Occupant shall become Bffective on the effecti'Ve aate of such change and thereafter shall bedeemed inr;orporated in this Agreement ...For the rental increase on February 24, 2014 of thtee dollars ($3.00) an automatic rental notice thirty one days prior to the rental increase was generated January 25, 2015 and xnailed to the address provided to fulfill the requirements set for in the lease agreement. The standard tate for this size unit was one hundred forty seven dollars ($147.00) and Ms.[redacted] was paying thirty one point ninety seven percent (31.97%) below the market rate. This increase of three dollars ($3.00) still has Ms. [redacted] twenty nine point ninety three percent (29.93%) below market rate.The second rental increase in 2014 was changed on November 24, 214 inthe amount of thirty three dollars ($33.00), nine point fifty two percent (9.52%) below market rate with an automatic notification letter printed on October 25, 2014 and mailed, thirty one days prior to the rental price change effective dateLastly, due to operation cost increasing we raised the market rate for all of our units and this particular size rate increased from one hundred forty seven dollars ($147.00) to one hundred fifty five dollars ($155.00). Ms. [redacted]'s rent will increase to one hundred forty seven dollars and twenty five cents ($147.25), five percent (S.00%) below the market rate on June 24, 2015 with a rental notification printing on May 21,2015 thirty five (35) days prior to the rental .rate increase.Per our lease agreementt these notifications are mailed to the address provided to allow tenants ample time to move out if they desire per the agreemenl Notifications are mailed to the addresses provided using first class mail from the United States Postal Service, since Ms. [redacted] never submitted an intent to vacate it was assumed she agreed with the terms listed in the rental change notification.

Review: I went into this business' other location in Wilmington, DE to submit a 10 day intent to vacate form. I then was informed that since I am not vacating on June 20, that I would have to pay a full month's rent for keeping the unit for 10 days. I asked about a pro rate and was informed that this company does not offer pro rates. I have used many other storage facilities in the past and all have given me pro rates since I was not using the unit for the full 30 days. I should not have to pay for a full 30 days when I am only using the facility for 10 days. This company needs to stop ripping off it's customers and

provide pro rates like every other storage facility in Delaware.Desired Settlement: I would like to have my bill pro rated and not have to pay the full storage amount

Business

Response:

This letter is in response to a formal complaint filed with your office by a self-storage tenant of ours, [redacted]. In response to [redacted]'s complaint regarding a partial payment for the remaining days after her intent to vacate ,we would refer to the rental agreement signed by [redacted] on July 20, 2013. The rental agreement clearly outlines in the IMPORTANT INFORMATION section:

C. If you occupy your rental space in the morning •after the anniversary date of any month, you must pay the full month's rent.

In addition, [redacted] initialed on the PERSONAL INFORMATION SHEET:

• No Partial Payments will be accepted. No prorating of your last month's rent will be allowed. All payments received after close of business will be posted on the NEXT BUSINESS DAY. NO RENT REFUNDS!!

In reviewing [redacted]'s situation, including her contract and complaint, we have determined that we have not violated or breached the contract between J[redacted] and Reybold Self­ Storage/Dodson Annex and have acted within our rights under the law.

In conclusion ,we understand [redacted]'s concerns and apologize for any anguish or hardship this has caused her and unfortunately we cannot justify payment for the amount requested for the remaining unused portion of her rental agreement due to the fact that we have not violated or breached the rental contract in any way nor have we made any misrepresentations regarding our responsibilities to tenant monies.

Everything was great when I first moved my stuff into their storage unit. They were reasonably priced and I was able to use their tuck for free instead of having to rent a U-haul. Now that I am moving out, I come to find out that this facility does not give you a pro rate if you are leaving sooner than 30 days. I have never had this problem with any other storage facility that I have rented from. I am required to pay a full month's rent for 9 extra days. I do not and will not recommend this storage facility to anyone. Save your self the headache and do not use this facility to store your items.