Dear M [redacted] PencaderExecutive DriveNewarkDE 19702P: F: In reviewing Ms [redacted] :s complaint regarding our rental increase we have concluded there was not or is not any violation of our month to month contractPer the lease agreement signed on April 24, between Keri [redacted] and Reybold Self Storage at Pencader section states - "CHANGE OF TERMS: All terms of this Agreement including, without limitation, monthly rental, conditions of occupancy, and charges a1esubject to change upon thirty (30) days' advance written notice from Owner to OccupantIn the event that Owner shall change such terms, Occupant may terminate this Agreement effective on the effectivedate of such change by giving Owner not less than (1O) days advance written notice of Its intent to do soIf Occupant does not give such notice, all changes noticed by Owner to Occupant shall become Bffective on the effecti'Ve aate of such change and thereafter shall bedeemed inr;orporated in this Agreement ...For the rental increase on February 24, of thtee dollars ($3.00) an automatic rental notice thirty one days prior to the rental increase was generated January 25, and xnailed to the address provided to fulfill the requirements set for in the lease agreementThe standard tate for this size unit was one hundred forty seven dollars ($147.00) and Ms[redacted] was paying thirty one point ninety seven percent (31.97%) below the market rateThis increase of three dollars ($3.00) still has Ms [redacted] twenty nine point ninety three percent (29.93%) below market rate.The second rental increase in was changed on November 24, inthe amount of thirty three dollars ($33.00), nine point fifty two percent (9.52%) below market rate with an automatic notification letter printed on October 25, and mailed, thirty one days prior to the rental price change effective dateLastly, due to operation cost increasing we raised the market rate for all of our units and this particular size rate increased from one hundred forty seven dollars ($147.00) to one hundred fifty five dollars ($155.00)Ms [redacted] 's rent will increase to one hundred forty seven dollars and twenty five cents ($147.25), five percent (S.00%) below the market rate on June 24, with a rental notification printing on May 21,thirty five (35) days prior to the rental .rate increase.Per our lease agreementt these notifications are mailed to the address provided to allow tenants ample time to move out if they desire per the agreemenl Notifications are mailed to the addresses provided using first class mail from the United States Postal Service, since Ms [redacted] never submitted an intent to vacate it was assumed she agreed with the terms listed in the rental change notification
This letter is in response to a formal complaint filed with your office by a self-storage tenant of ours, [redacted] In response to [redacted] 's complaint regarding a partial payment for the remaining days after her intent to vacate ,we would refer to the rental agreement signed by [redacted] on July 20, The rental agreement clearly outlines in the IMPORTANT INFORMATION section: C If you occupy your rental space in the morning •after the anniversary date of any month, you must pay the full month's rent In addition, [redacted] initialed on the PERSONAL INFORMATION SHEET: • No Partial Payments will be accepted No prorating of your last month's rent will be allowed All payments received after close of business will be posted on the NEXT BUSINESS DAYNO RENT REFUNDS!! In reviewing [redacted] 's situation, including her contract and complaint, we have determined that we have not violated or breached the contract between J [redacted] and Reybold Self Storage/Dodson Annex and have acted within our rights under the law In conclusion ,we understand [redacted] 's concerns and apologize for any anguish or hardship this has caused her and unfortunately we cannot justify payment for the amount requested for the remaining unused portion of her rental agreement due to the fact that we have not violated or breached the rental contract in any way nor have we made any misrepresentations regarding our responsibilities to tenant monies
Dear M [redacted] PencaderExecutive DriveNewarkDE 19702P: F: In reviewing Ms [redacted] :s complaint regarding our rental increase we have concluded there was not or is not any violation of our month to month contractPer the lease agreement signed on April 24, between Keri [redacted] and Reybold Self Storage at Pencader section states - "CHANGE OF TERMS: All terms of this Agreement including, without limitation, monthly rental, conditions of occupancy, and charges a1esubject to change upon thirty (30) days' advance written notice from Owner to OccupantIn the event that Owner shall change such terms, Occupant may terminate this Agreement effective on the effectivedate of such change by giving Owner not less than (1O) days advance written notice of Its intent to do soIf Occupant does not give such notice, all changes noticed by Owner to Occupant shall become Bffective on the effecti'Ve aate of such change and thereafter shall bedeemed inr;orporated in this Agreement ...For the rental increase on February 24, of thtee dollars ($3.00) an automatic rental notice thirty one days prior to the rental increase was generated January 25, and xnailed to the address provided to fulfill the requirements set for in the lease agreementThe standard tate for this size unit was one hundred forty seven dollars ($147.00) and Ms[redacted] was paying thirty one point ninety seven percent (31.97%) below the market rateThis increase of three dollars ($3.00) still has Ms [redacted] twenty nine point ninety three percent (29.93%) below market rate.The second rental increase in was changed on November 24, inthe amount of thirty three dollars ($33.00), nine point fifty two percent (9.52%) below market rate with an automatic notification letter printed on October 25, and mailed, thirty one days prior to the rental price change effective dateLastly, due to operation cost increasing we raised the market rate for all of our units and this particular size rate increased from one hundred forty seven dollars ($147.00) to one hundred fifty five dollars ($155.00)Ms [redacted] 's rent will increase to one hundred forty seven dollars and twenty five cents ($147.25), five percent (S.00%) below the market rate on June 24, with a rental notification printing on May 21,thirty five (35) days prior to the rental .rate increase.Per our lease agreementt these notifications are mailed to the address provided to allow tenants ample time to move out if they desire per the agreemenl Notifications are mailed to the addresses provided using first class mail from the United States Postal Service, since Ms [redacted] never submitted an intent to vacate it was assumed she agreed with the terms listed in the rental change notification
This letter is in response to a formal complaint filed with your office by a self-storage tenant of ours, [redacted] In response to [redacted] 's complaint regarding a partial payment for the remaining days after her intent to vacate ,we would refer to the rental agreement signed by [redacted] on July 20, The rental agreement clearly outlines in the IMPORTANT INFORMATION section: C If you occupy your rental space in the morning •after the anniversary date of any month, you must pay the full month's rent In addition, [redacted] initialed on the PERSONAL INFORMATION SHEET: • No Partial Payments will be accepted No prorating of your last month's rent will be allowed All payments received after close of business will be posted on the NEXT BUSINESS DAYNO RENT REFUNDS!! In reviewing [redacted] 's situation, including her contract and complaint, we have determined that we have not violated or breached the contract between J [redacted] and Reybold Self Storage/Dodson Annex and have acted within our rights under the law In conclusion ,we understand [redacted] 's concerns and apologize for any anguish or hardship this has caused her and unfortunately we cannot justify payment for the amount requested for the remaining unused portion of her rental agreement due to the fact that we have not violated or breached the rental contract in any way nor have we made any misrepresentations regarding our responsibilities to tenant monies