We do not accept ***, it is not a motor club we work withWe state this plainly at the beginning of any conversation that starts with "We have ***This vehicle was brought in on an accident call from the police rotation dayWhen the owner called we informed her of this telling her we could tow the vehicle to [redacted] , but the bill had to be paid firstThen a older women came to our office stating that she owned the car, and that she could not get through to [redacted] *he had tried for hours, What could she do? We then asked her if she had insuranceShe replied [redacted] We explained that she could turn the accident into [redacted] and they wouldpay some on the accidentShe then proceeded to call her insurance companyWe then faxed the bill for herWe explainedthey would ONLY PAY the hookup/tow, fuel surcharge and the administration fee, possibly the clefeeThat she would owe the rest on the bill but they didn't coverWe saved her $by telling her to call her insuranceShe understood and agreed to thisWe explained that if we towed it instead of waiting for her to get through to [redacted] *he would owe the tow bill plus the storage on the carWe explained that if [redacted] came to get the car there would be a gate fee of $this is standard on any bill if someone other than us towed the carWe have to bring the vehicle off our lot for loadingThe difference would be $dollarsOur price starts at $She said to go ahead and tow it because she couldn't get thruNo one in this office told anyone we would tow anything for free ever.There was a second party that kept calling about the car, said she was the owner's daughterWe explained that we've talked to the owner and it was taken care of.In the next few days we had the owner here asking why she owed a bill to [redacted] when she had [redacted] We once again explained to her everything againShe then made a phone call to someone and tried to explain it to themShe had the phone on speaker so the whole office heard who ever she was talking to go berserk, cussing and yelling at herEven stepping to the side we heard them yelling at herWhen she got off the phone she apologized to us for the behavior of who she was talking to.Someone from NC kept calling yelling at every employee who answered the phone we owed them money back yelling and cussing at usEvery one of us, all of us, had the pleasure of speaking to this raving lunaticI personally was the last one this person talked toI tried calmly to explain that she was not the person we were dealing with and the situation was taken care ofShe kept yelling they had [redacted] I calmly asked if she was the ownerShe stated she was the daughter not the ownerI told her I was terminating this phone call and please do not call again she was harassing us and this was a business line for our customersNo one lied or told anything other than what needed to be done if they wanted us to tow the vehicleIn fact they still owe $dollars for the clean up on the accidentWe were going to forget about this because the harassment of the daughter was not worth trying to collect itBut now that the daughter has started this if you could have it sent to us we would appreciate it.Disputed amount: $50.00Desired Settlement amount $50.00.Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
On October 7th, Ms [redacted] came in and purchased her dressSample gown had to be cleaned and repaired so she left the dress hereThe next morning we received phone calls and emails regarding the fact that she wanted her money backInitially, when I spoke to Ms [redacted] on the phone she stated that she made a mistake, the dress is not her styleShe stated that she purchased the gown because she was overwhelmed and wanted to please her mother-in-law and motherWe sympathized with her and gave her the option to come in to exchanged the dress and we will waive the restocking feeMs [redacted] stated that she wanted to know all her options because she did not believe she will find the dressI explain to her that we are having new arrivals coming because we recently went to market so we will give her months to decide on another dressNormally we only give a week to change your mind on layaway purchases onlyWe made an appointment for her to come in and try the dress on againShe came to the store, tried the dress on, and became emotionalWe offered to let her have more time to think about her decisionWe informed her that when she was ready to try on again, we can have her consultant come to her at home or where ever she felt comfortableShe stated that she did not want to do business with us and wanted her money backShe stated that 50% restocking fee was unacceptable and she only wanted to pay 25%I advised her I will speak to the owner and give her the owner's decisionThe owner took in consideration that Ms [redacted] was not willing to compromise and she refused all of our offers to assist her with the issuesIt was decided that because we could not come to solution that pleases Ms [redacted] we will stick to our policy that she signed in the storeTo avoid another scene with Ms [redacted] we found it would be best to ship her merchandiseAttached you will find the copy of her contract for the dress and the online returns policy that states that the policy in the store is the same as onlineAll Sales Are FinalNO EXCEPTIONSWe tried to accommodate Ms [redacted] and make a rare exception but nothing pleased herWe stand firm on our policy as it written on her signed contractNo refunds will be givenThank you
We do not accept ***, it is not a motor club we work withWe state this plainly at the beginning of any conversation that starts with "We have ***This vehicle was brought in on an accident call from the police rotation dayWhen the owner called we informed her of this telling her we could tow the vehicle to [redacted] , but the bill had to be paid firstThen a older women came to our office stating that she owned the car, and that she could not get through to [redacted] *he had tried for hours, What could she do? We then asked her if she had insuranceShe replied [redacted] We explained that she could turn the accident into [redacted] and they wouldpay some on the accidentShe then proceeded to call her insurance companyWe then faxed the bill for herWe explainedthey would ONLY PAY the hookup/tow, fuel surcharge and the administration fee, possibly the clefeeThat she would owe the rest on the bill but they didn't coverWe saved her $by telling her to call her insuranceShe understood and agreed to thisWe explained that if we towed it instead of waiting for her to get through to [redacted] *he would owe the tow bill plus the storage on the carWe explained that if [redacted] came to get the car there would be a gate fee of $this is standard on any bill if someone other than us towed the carWe have to bring the vehicle off our lot for loadingThe difference would be $dollarsOur price starts at $She said to go ahead and tow it because she couldn't get thruNo one in this office told anyone we would tow anything for free ever.There was a second party that kept calling about the car, said she was the owner's daughterWe explained that we've talked to the owner and it was taken care of.In the next few days we had the owner here asking why she owed a bill to [redacted] when she had [redacted] We once again explained to her everything againShe then made a phone call to someone and tried to explain it to themShe had the phone on speaker so the whole office heard who ever she was talking to go berserk, cussing and yelling at herEven stepping to the side we heard them yelling at herWhen she got off the phone she apologized to us for the behavior of who she was talking to.Someone from NC kept calling yelling at every employee who answered the phone we owed them money back yelling and cussing at usEvery one of us, all of us, had the pleasure of speaking to this raving lunaticI personally was the last one this person talked toI tried calmly to explain that she was not the person we were dealing with and the situation was taken care ofShe kept yelling they had [redacted] I calmly asked if she was the ownerShe stated she was the daughter not the ownerI told her I was terminating this phone call and please do not call again she was harassing us and this was a business line for our customersNo one lied or told anything other than what needed to be done if they wanted us to tow the vehicleIn fact they still owe $dollars for the clean up on the accidentWe were going to forget about this because the harassment of the daughter was not worth trying to collect itBut now that the daughter has started this if you could have it sent to us we would appreciate it.Disputed amount: $50.00Desired Settlement amount $50.00.Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
On October 7th, Ms [redacted] came in and purchased her dressSample gown had to be cleaned and repaired so she left the dress hereThe next morning we received phone calls and emails regarding the fact that she wanted her money backInitially, when I spoke to Ms [redacted] on the phone she stated that she made a mistake, the dress is not her styleShe stated that she purchased the gown because she was overwhelmed and wanted to please her mother-in-law and motherWe sympathized with her and gave her the option to come in to exchanged the dress and we will waive the restocking feeMs [redacted] stated that she wanted to know all her options because she did not believe she will find the dressI explain to her that we are having new arrivals coming because we recently went to market so we will give her months to decide on another dressNormally we only give a week to change your mind on layaway purchases onlyWe made an appointment for her to come in and try the dress on againShe came to the store, tried the dress on, and became emotionalWe offered to let her have more time to think about her decisionWe informed her that when she was ready to try on again, we can have her consultant come to her at home or where ever she felt comfortableShe stated that she did not want to do business with us and wanted her money backShe stated that 50% restocking fee was unacceptable and she only wanted to pay 25%I advised her I will speak to the owner and give her the owner's decisionThe owner took in consideration that Ms [redacted] was not willing to compromise and she refused all of our offers to assist her with the issuesIt was decided that because we could not come to solution that pleases Ms [redacted] we will stick to our policy that she signed in the storeTo avoid another scene with Ms [redacted] we found it would be best to ship her merchandiseAttached you will find the copy of her contract for the dress and the online returns policy that states that the policy in the store is the same as onlineAll Sales Are FinalNO EXCEPTIONSWe tried to accommodate Ms [redacted] and make a rare exception but nothing pleased herWe stand firm on our policy as it written on her signed contractNo refunds will be givenThank you