Reyes Salinas Tax Services

I am rejecting this response because: We spoke about the issue before, and she took responsibility of her mistake by writing a letter where she promised to pay me by July 31, 2015. Now she claims it is the bank's responsibility. We went to the bank to try to solve the problem. The bank did not take responsibility for Roxana's mistake. A few days later, she called me, and admitted that the account that she providedto the IRS for my refund belonged to one of her customers. A new mistake was found. Her client received my refund, but he did not received his own refundbecause she had failed to submit her client's 2014 income taxes  to the IRS.She texted me her clients personal information, and advised me to take action on my own. She told me to find her client, so I could collect my money. I refused to do it, and again I ask her take responsibility. She sent me a text telling me that she had just filled her client's income taxes and that I had to wait over 15 days until her client receiveshis refund. On the same day, we met, and she wrote me a promissory note in Spanish that she signed where she agrees to pay me $2375.00 by the 31st of July.I have provided her with my bank account number. I am waiting for the due day that she stated on the document. I want her to deposit my money in myaccount  not later than July 31st, 2015. She must honor the contract she wrote.

Review: She filed my taxes to wrong account,I called her after a week when I noticed when my account was wrong and said I twas to late to correct direct deposit she said after the IRS check the information wrong the will sent me the check by mail and it did not happen.I requested to IRS to find where the money was deposit and found was already deposited on wrong account.after four months I called her back to resolved this matter and she does no want to help me to find the person who deposit the money is another client from her.Desired Settlement: I want her to take care as professional business to respond.She could find the client and get the money back or pay me the full amount of my tax return 2375 because she made a mistake

Business

Response:

I apologize for the mistake I made the wrong account number . I help the SR [redacted] resolve this issue , keep helping him that the mistake was found in the bank account which was deposited his check. Bank of America received a deposit in an account that does not match the name of Mr. [redacted] and [redacted] , from the moment a check does not match the name must be rejected, the bank did not. I committed myself with Mr [redacted] help in everything possible to fix this, we went to the bank about two weeks ago, I have witnesses. I wrote a letter to Mr [redacted] , committing to your money receive for the person who received mistakenly said deposit it back , it should be noted that whoever should return that money right away is Bank of America that accepted a deposit in an account that did not correspond to Mr [redacted] .

Consumer

Response:

I am rejecting this response because: We spoke about the issue before, and she took responsibility of her mistake by writing a letter where she promised to pay me by July 31, 2015. Now she claims it is the bank's responsibility. We went to the bank to try to solve the problem. The bank did not take responsibility for Roxana's mistake. A few days later, she called me, and admitted that the account that she providedto the IRS for my refund belonged to one of her customers. A new mistake was found. Her client received my refund, but he did not received his own refundbecause she had failed to submit her client's 2014 income taxes to the IRS.She texted me her clients personal information, and advised me to take action on my own. She told me to find her client, so I could collect my money. I refused to do it, and again I ask her take responsibility. She sent me a text telling me that she had just filled her client's income taxes and that I had to wait over 15 days until her client receiveshis refund. On the same day, we met, and she wrote me a promissory note in Spanish that she signed where she agrees to pay me $2375.00 by the 31st of July.I have provided her with my bank account number. I am waiting for the due day that she stated on the document. I want her to deposit my money in myaccount not later than July 31st, 2015. She must honor the contract she wrote.