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Reymore Chevrolet Sales, Inc.

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Reviews Reymore Chevrolet Sales, Inc.

Reymore Chevrolet Sales, Inc. Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] When I got the email from the Revdex.com, I called the dealer as they did not call my referenced phone number. The dealer representative said that the over charge was due to an "implied" about reflecting my deductible. I disagreed with this and at the end of the conversation he said he would take it  "to the powers that be" and I would hear back from a different company representative. That was Thursday, maybe Friday.
Regards,
[redacted]

Hello, In regards to Mr. [redacted] reply and rejection, we would like to state that we did in fact call the referenced phone number that the Revdex.com provided us with.  That phone number is ###-###-####.  That was the phone number provided to us, and that is the number that the service manager, Jim, called and left a message on Wednesday, January 4th at approximately 12:10 pm.After Jim and Mr. [redacted] spoke on the phone, we agree to replace the missing knob on the radio.  We do need further information to make sure we order the correct knob.  As for the deductible, we request that Mr. [redacted] insurance company call Jim T[redacted] here at Reymore's.  We need further proof from the insurance company that they did not explain the deductible to Mr. [redacted], or that the check provided by insurance to Mr. [redacted] included the amount in dispute and we did in fact over charge by $205.06.  Generally, whenever work is done to a vehicle, the customer is always responsible for the deductible.  That amount is set forth by the customer's insurance company, not by the dealership.  Therefore, we request the insurance company to contact us to settle the matter.  Thank you.

Hello.   The service manager, Jim T[redacted], has called the customer at their requested number and left a message asking [redacted] to call him.  Jim, nor I, have received any messages in regards to the issues.  I believe that the customer misunderstood the body shop manager when he came in to...

ask about the repairs.  I believe that the customer showed the check and asked if we could do the repair for that amount and we said we could, but that he didn't hear the body shop manager or even misunderstood his insurance company when explaining the deductible.  The customer states he brought us a check from his insurance company, so my assumption is that when his insurance company gave him the check, they must have said here's the amount less the deductible.   As for the customers statement in regards to missing a radio in the vehicle he bought from us a few months ago, we don't have any records stating that a radio was missing.  I have never experienced a radio missing when we sell a vehicle; that's just not a good business practice.  The service manager, Jim, and I believe that the customer may mean a key fob.  If that is true and he does mean key fob, we have no problem replacing that for him.  I have attached two documents for your viewing.  One document (ending in 730) is in regards to the repair where it states the customer owed $205.06.  The other document (ending in 704) is all of the service records in regards to the 2013 Traverse that the customer bought here in July of 2016.  None of my records state that the customer or the salesperson said anything about a missing radio or a key fob.  For the amount that is in dispute, $205.06, if we can have further confirmation from the customer's insurance company that they did not explain the deductible or that the check included the deductible and we did in fact over charge the insurance check amount by $205.06, we will refund the customer that amount.  We have left a message with the customer to resolve the issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After speaking to Jamie House yesterday, they have agreed to refund the amount of $205 as well as replace the missing radio switch/handle. She said I should be receiving the refund within 2 to 3 weeks.
Regards,
[redacted]

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Address: 746 North Main Street, Central Square, New York, United States, 13036

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