Billing Issues. I have tried cancelling my card on my sisters account and have been unsuccessful. I paid for my sisters membership 1 time and every since they have been charging my card monthly. I have called several times to dispute it but they said I have to go into the gym or send a certified letter which I was just told about today. I can't go in cause I live 3 hours away from the gym. My sister is unable to go due to taking care of my mother who is ill not to mention she has never even been to the gym due to those circumstances. I am very upset that my card has been charged monthly without my approval except for the ONE time and solely for that one and only payment. I work 6 days a week and I work 2 jobs therefore I have little to no time to be calling over and over again. Today I had to take a lunch break to call but stilll luck with the cancellation. Another issue I would like to add is that my sisters plan was set up for $20.00 a mth and yearly due and/or activation was paid at the start date for the year and the last 2 mths they have charged MY CARD mind you $40.00 a mth. for the past 2 mths. I want my money reimbursed for the two mths that I have been calling but seeing how I can barely get a hold of anyone and when and if I do it's a dead end conversation. If I have to write a review every month I will until this situation is resolved. I will never and have never stepped foot into any Flex Fit gyms. This experience has been overwhelming and very stressful considering that I am not even a member to their facilities. I will not let this go until my $50.00 is reimbursed. My card alone has been charged $149.75 in 4 mths time when it should of been $29.95 seeing how it was supposed to be charged only one time. A difference of $129.75 this doesn't include the amount of money my sister had already paid in person. The membership has never been used and I am asking for my $50.00 back I would say that I am letting them off easy but regardless I don't see them even reimbursing me that amount. I hope that this complaint goes a long way cause I will be documenting it with my own paperwork in the event I have to take further action.
Sincerely ,
Veronica P[redacted]
I have reviewed and researched the membership account in question. I have found that the member opted for our All Access plan for $19.95 monthly with an Annual Fee $29.95 to bill every March 17th. I have no request, or inquiry to our club nor the billing department in regards to termination. If...
member has copy of her written requested termination along with said "processing fee", that would help us determine if she is owed a refund and if she should have an actively billing membership. As of today the membership agreement is actively billing $19.95 every 2nd of the month per her agreement. If she does not have proof of her written termination notice, then I advise that she submit her written termination to the facility in order to cease the billing. Thank you,
[redacted]
[redacted],
We are waiving the cancellation fee in the amount of $29.95 for your termination. Your last billing is as scheduled for December 2, 2015, in the amount of $9.95. Your last day to use the facility is January 31, 2016. If you have any further questions or concerns please notify...
the General Manager of your home club. Thank you for your patience with this matter. Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Mrs. [redacted],
We understand your concerns and apologize for any miscommunication on our companies end. On behalf of Flex Fit Gym 24/7, we would like to submit a refund for you and your sons Annual Fees. But upon further review of your memberships, it seems that you submitted a chargeback through your bank for the Annual fees. We would not be able to refund invoices that are under a chargeback review. However, we will not dispute the charge backs submitted for the Annual fee, which will result in a reimbursement of the annual fees in question.
Yours in Fitness,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me. I have received the refund, however it is sad to see that it had to come to this before they were willing to do anything...
Regards, [redacted]
GoodAfternoon,I have reviewed the membership account for [redacted], Round Rock, TX. I have reviewed the notes on his membershipaccount and there has been no activity from staff or our memberservices department during April 2015 - current. Our records indicatethat the...
Revdex.com complaint is the only notification of terminationrequest that the club has received. With that being said there hasbeen a refund processed on 9/9/15 in the amount of $79.80 for June,July, August & September dues. The membership is reflecting a"terminated" status. I havealso attached a membership agreement template so you can review thetermination policy, paragraph #7. We do require a 30 day notice ofwritten notification, you can submit notification at the club or youcan submit notification and send it through certified mail, this willensure that someone at the club will sign for it. We do receivewritten notification through certified mail typically from member'swho move out of state or out of the city. It is not our policy, nordo we do not advise our staff to send our termination forms to anyonefor termination purposes, a written termination request can be asimply written notification at the members discretion. We will goforward, by coaching the staff on how to handle the terminationprocedure properly and refresh them on our termination policy. Weapologize for any inconvenience and hope this clears up any issuesgoing forward.Yours in health,[redacted]
Do yourself a favor and find another gym. I went in to cancel my son's membership and was assured that I would only have to pay that months fee of $19.95. Then a week later I see a charge on my credit card of $29.95. When I called to ask why I was charged they explained that was a yearly fee that I needed to pay even though I had already cancelled the membership. I asked more questions and they said they would have the main office call me back...they did not call me back. I called again and was told someone would call me back...finally 3 days later I get a call back. The lady from their main office explained that the fee needed to be paid and if I did not pay it they would not cancel my membership and continue to charge me the monthly fee. I believe that is typically called extortion. I will pay to be able to wash my hands of them forever. I recommend anyone that reads this to avoid them.
Complaint: [redacted]
I am rejecting this response because:
[redacted] -
As much as I appreciate the response, I still do not believe that I should have been charged annual fees when my membership was canceled. My son's was canceled in April and mine in May. I'm sorry that you find it hard to believe that your staff would be rude, but it happened. And it happens often - read the comments on Yelp, Facebook, Twitter, and your website. I am not the only one complaining about your billing practices or lack of professionalism. I have made several phones calls and requested return phone calls. Only when I gave you a poor review on your website did you find it necessary to call me back. I am unsatisfied with the service I received and would like my annual fees refunded for my son's account and my own. I will still continue to pay for my daughter-in-law's account, but would like the other two taken care of, please. In addition, you were completely out of line when we spoke and you stated that I was not upset about the billing, but at not "meeting my fitness goals". I did not appreciate this comment and it was not very "professional".
Regards,
[redacted]
Since this notification the balance of has been removed and client came in and terminated agreement ( a letter back on Oct 2nd of 2014 was sent to all Fitness 19 members from Flex Fit and Fitness 19, we apologize if client did not get the original letter). There will be nothing forward from...
Flex Fit Gym in regards to a past due balance. There is also was a copy of original signed agreement with F-19 that can be provided if necessary, please reach out to us for any questions (see contact info below). Flex Fit Gym,[redacted].###-###-#### [redacted]@gmail.com
My husband joined the Flex Fit 24/7 Gym in Flour Bluff (Corpus Christi), TX. When he joined was told could cancel at any - just to be sure was before 15th of month or would be charged for month. On Jan 29, 2016 my husband went into the Gym turned in his membership tag and canceled this membership. We just received a call today from a collection agency that says we were suppose to send formal letter, turn in all items belonging to gym, and that we would be charged a $99 cancellation fee - This is untrue - They are a scam (rip people off) and I would not recommend anyone join their Gym. Will be sending this notice further.
Billing Issues. I have tried cancelling my card on my sisters account and have been unsuccessful. I paid for my sisters membership 1 time and every since they have been charging my card monthly. I have called several times to dispute it but they said I have to go into the gym or send a certified letter which I was just told about today. I can't go in cause I live 3 hours away from the gym. My sister is unable to go due to taking care of my mother who is ill not to mention she has never even been to the gym due to those circumstances. I am very upset that my card has been charged monthly without my approval except for the ONE time and solely for that one and only payment. I work 6 days a week and I work 2 jobs therefore I have little to no time to be calling over and over again. Today I had to take a lunch break to call but stilll luck with the cancellation. Another issue I would like to add is that my sisters plan was set up for $20.00 a mth and yearly due and/or activation was paid at the start date for the year and the last 2 mths they have charged MY CARD mind you $40.00 a mth. for the past 2 mths. I want my money reimbursed for the two mths that I have been calling but seeing how I can barely get a hold of anyone and when and if I do it's a dead end conversation. If I have to write a review every month I will until this situation is resolved. I will never and have never stepped foot into any Flex Fit gyms. This experience has been overwhelming and very stressful considering that I am not even a member to their facilities. I will not let this go until my $50.00 is reimbursed. My card alone has been charged $149.75 in 4 mths time when it should of been $29.95 seeing how it was supposed to be charged only one time. A difference of $129.75 this doesn't include the amount of money my sister had already paid in person. The membership has never been used and I am asking for my $50.00 back I would say that I am letting them off easy but regardless I don't see them even reimbursing me that amount. I hope that this complaint goes a long way cause I will be documenting it with my own paperwork in the event I have to take further action.
Sincerely ,
Veronica P[redacted]
I have reviewed and researched the membership account in question. I have found that the member opted for our All Access plan for $19.95 monthly with an Annual Fee $29.95 to bill every March 17th. I have no request, or inquiry to our club nor the billing department in regards to termination. If...
member has copy of her written requested termination along with said "processing fee", that would help us determine if she is owed a refund and if she should have an actively billing membership. As of today the membership agreement is actively billing $19.95 every 2nd of the month per her agreement. If she does not have proof of her written termination notice, then I advise that she submit her written termination to the facility in order to cease the billing. Thank you,
[redacted]
[redacted],
We are waiving the cancellation fee in the amount of $29.95 for your termination. Your last billing is as scheduled for December 2, 2015, in the amount of $9.95. Your last day to use the facility is January 31, 2016. If you have any further questions or concerns please notify...
the General Manager of your home club. Thank you for your patience with this matter. Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Mrs. [redacted],
We understand your concerns and apologize for any miscommunication on our companies end. On behalf of Flex Fit Gym 24/7, we would like to submit a refund for you and your sons Annual Fees. But upon further review of your memberships, it seems that you submitted a chargeback through your bank for the Annual fees. We would not be able to refund invoices that are under a chargeback review. However, we will not dispute the charge backs submitted for the Annual fee, which will result in a reimbursement of the annual fees in question.
Yours in Fitness,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me. I have received the refund, however it is sad to see that it had to come to this before they were willing to do anything...
Regards, [redacted]
GoodAfternoon,I have reviewed the membership account for [redacted], Round Rock, TX. I have reviewed the notes on his membershipaccount and there has been no activity from staff or our memberservices department during April 2015 - current. Our records indicatethat the...
Revdex.com complaint is the only notification of terminationrequest that the club has received. With that being said there hasbeen a refund processed on 9/9/15 in the amount of $79.80 for June,July, August & September dues. The membership is reflecting a"terminated" status. I havealso attached a membership agreement template so you can review thetermination policy, paragraph #7. We do require a 30 day notice ofwritten notification, you can submit notification at the club or youcan submit notification and send it through certified mail, this willensure that someone at the club will sign for it. We do receivewritten notification through certified mail typically from member'swho move out of state or out of the city. It is not our policy, nordo we do not advise our staff to send our termination forms to anyonefor termination purposes, a written termination request can be asimply written notification at the members discretion. We will goforward, by coaching the staff on how to handle the terminationprocedure properly and refresh them on our termination policy. Weapologize for any inconvenience and hope this clears up any issuesgoing forward.Yours in health,[redacted]
Do yourself a favor and find another gym. I went in to cancel my son's membership and was assured that I would only have to pay that months fee of $19.95. Then a week later I see a charge on my credit card of $29.95. When I called to ask why I was charged they explained that was a yearly fee that I needed to pay even though I had already cancelled the membership. I asked more questions and they said they would have the main office call me back...they did not call me back. I called again and was told someone would call me back...finally 3 days later I get a call back. The lady from their main office explained that the fee needed to be paid and if I did not pay it they would not cancel my membership and continue to charge me the monthly fee. I believe that is typically called extortion. I will pay to be able to wash my hands of them forever. I recommend anyone that reads this to avoid them.
Complaint: [redacted]
I am rejecting this response because:
[redacted] -
As much as I appreciate the response, I still do not believe that I should have been charged annual fees when my membership was canceled. My son's was canceled in April and mine in May. I'm sorry that you find it hard to believe that your staff would be rude, but it happened. And it happens often - read the comments on Yelp, Facebook, Twitter, and your website. I am not the only one complaining about your billing practices or lack of professionalism. I have made several phones calls and requested return phone calls. Only when I gave you a poor review on your website did you find it necessary to call me back. I am unsatisfied with the service I received and would like my annual fees refunded for my son's account and my own. I will still continue to pay for my daughter-in-law's account, but would like the other two taken care of, please. In addition, you were completely out of line when we spoke and you stated that I was not upset about the billing, but at not "meeting my fitness goals". I did not appreciate this comment and it was not very "professional".
Regards,
[redacted]
Since this notification the balance of has been removed and client came in and terminated agreement ( a letter back on Oct 2nd of 2014 was sent to all Fitness 19 members from Flex Fit and Fitness 19, we apologize if client did not get the original letter). There will be nothing forward from...
Flex Fit Gym in regards to a past due balance. There is also was a copy of original signed agreement with F-19 that can be provided if necessary, please reach out to us for any questions (see contact info below). Flex Fit Gym,[redacted].###-###-#### [redacted]@gmail.com
My husband joined the Flex Fit 24/7 Gym in Flour Bluff (Corpus Christi), TX. When he joined was told could cancel at any - just to be sure was before 15th of month or would be charged for month. On Jan 29, 2016 my husband went into the Gym turned in his membership tag and canceled this membership. We just received a call today from a collection agency that says we were suppose to send formal letter, turn in all items belonging to gym, and that we would be charged a $99 cancellation fee - This is untrue - They are a scam (rip people off) and I would not recommend anyone join their Gym. Will be sending this notice further.