Initial Business Response /* (1000, 7, 2015/04/18) */
Contact Name and Title: *** *** GM
Contact Phone: XXX XXX XXXX
Contact Email: ***@reynoldsautos.com
The customer ordered a new Mustang GT and was given a buying price of dealer invoice less any rebates if any were
available at the time of deliveryThe Mustang is a completely new design and sometimes when the manufacturer does a complete design update the order time can be a little longerDealers just don't have any control on length of time it will take for the car to be built and shipped to the dealershipWhen the car came in we contacted the customer to come in and see the new car and have his traappraisedAppraisal of trade-ins have to be done just before the deal is finished as miles and general condition must be evaluatedMost of the books and electronic devices dealers use to evaluate cars and trucks at up-dated weekly, bi-weekly or monthly, as used vehicles tend to go down in valueWe presented the trade difference numbers to the customer and he thought they were to highHaving started at invoice we didn't have much negotiating room on our car so we increased what we appraised his trafor but he still thought the trade difference was to highWe told him no problem and we felt like the deal was not going to workI want to be very clear here because we did not have someone else standing by that would pay more money for this car as pointed out in his letterCustomer left and I assume went homeTwo hours or so later they called and said they were coming in to take the carAll paper work was done and they took delivery
Initial Consumer Rebuttal /* (3000, 9, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not now nor did I at the time of delivery feel they treated me fairlyThey knew the amount of trade dollars ($18,000) going in and then they arbitrarily added $to the amountLet's just drop the complaintThey think they can treat customers any way they *** well please but,in so doing, they have lost my business (over $100,000) and my friends will not darken their doorsYou know, fair is fair and they were not fairThey could have offered a $refund in settlement - you need to ask them what they sold my for
They made money on the that side of the deal also
Mr*** was not going to be backed into a corner and forced to eat crowThank you for your efforts to right a wrong but some businesses just can't do things fairly - it is all about the dollar!
Initial Business Response /* (1000, 6, 2014/07/23) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
We diagnosed the customers complaint of eng lights on, all lights on dash illuminate, all electronics fail, and transmission shifts
erratically on June 5,The alternator was overcharging causing all electrical systems to failThe customer declined replacing the alternator but returned on July 5, for the replacementWe notified the customer on the initial diagnosis that he could damage other components driving the car in that stateThe vehicle was road tested after the alternator replacement and seemed to be operating properly.The customer returned July 16,with a transmission concern of shifting hard at timesThe vehicle had a broken engine mount which had to be replacedAfter the replacement and multiple road tests, we did get the transmission to act upWe had been in contact with the customer through out the processWe inquired with the customer as to whether he had purchased a service contract with his selling dealerHe didn't know, so we proactively contacted them and discovered he had indeed purchased oneWe proactively contacted the service contract provider and initiated a claim for the transmission repair, however his contract had expired 2,miles priorThe alternator replacement we performed had nothing to do with the customers transmission failureSince the transmission is controlled both electrically and hydraulically, His failure to replace the alternator on his initial visit may have contributed to his concern, but the failure had nothing to do with our repairsReynolds Ford did a lot of research on the customers behalf to try and assist him with the repairs
Initial Consumer Rebuttal /* (3000, 8, 2014/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Reynolds Ford began to do a lot on my behalf after I began to demand more from them and showed my dissatisfaction through contacting this bureauThe fact of the matter is is that I had described the shifting problems my first visit which Ford refused to admit on my second visit and now apparentlyWith that description alone I was able to do my own research and find the true issue as I have stated before
Final Business Response /* (4000, 13, 2014/08/25) */
Reynolds Ford has had NO contact with Mr*** since diagnosing his transmission concernHis contact with Revdex.com had nothing to do with our research into his extended warrantyHis alternator concern and the delay on his part in making the repair MAY have contributed to his transmission failureThe warranty on the product is through Ford motor co, and has expiredReynolds did nothing to cause or contribute to this customers issues
Initial Business Response /* (1000, 6, 2015/02/05) */
Customer brought vehicle in with clutch outVehicle was brought in on a wreckerWhen technician went out to get the vehicle, he immediately noticed the excessive play in the shifterHe quoted the parts and labor to repair the issue on
his initial estimateThe customer stated he was aware of the issue and elected to only replace the clutchWhen he picked it up, he said the shifter was looser than when it was brought inReynolds did nothing to cause the excessive wear causing the issue, which is why we quoted the parts needed to resolve the concern on the first estimateIt would have been much cheaper for the customer to repair the vehicle when we had the transmission out, but we cannot perform repairs customers wont authorize
Initial Consumer Rebuttal /* (3000, 8, 2015/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It comes down to there word or mineI contacted the AAA sponsored towing agency to tiy to get ahold of the person to took my vehicle, The best they could do was give him my phone numberHe never responded(in reference how the shifter mechanism was before the people at Reynolds took the vehicle and also to see if the technician actually drove the vehicle into the shop.) You could not engage the clutch enough to get it into gearThe tow person tried with me next to him at my house we had to push it out of my driveway to get it on the flat bedI suspect they broke it when they forced it into gear if they drove itAgain it all comes down to their word against mine They have more peopleMy witness dosen't want to talkV/** ***
Final Business Response /* (4000, 12, 2015/03/20) */
As previously stated the shifter was damaged when the vehicle was wreckered in to our facilityThe customer was notified prior to us working on the vehicle and he stated it had been loose for a long time and did not want to repair it
Initial Business Response /* (1000, 5, 2014/03/04) */
Contact Name and Title: [redacted] Operation
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
The repair on the drive belt was not covered by the customers service contract. Her deductible, had it been covered was...
$200.00, we repaired the vehicle (including a $88.00 tow bill) for $195.00 witch the customer approved prior to the repairs being made. We paid to have the high mount stop lamp replaced, and to have the leak at the windshield repaired by a outside company. (we do not do those types of repairs in house).If there is still a leak, the customer can certainly call me @ XXX-XXX-XXXX. We would by happy to try and resolve it for her. [redacted]
Initial Business Response /* (1000, 7, 2015/04/18) */
Contact Name and Title: *** *** GM
Contact Phone: XXX XXX XXXX
Contact Email: ***@reynoldsautos.com
The customer ordered a new Mustang GT and was given a buying price of dealer invoice less any rebates if any were
available at the time of deliveryThe Mustang is a completely new design and sometimes when the manufacturer does a complete design update the order time can be a little longerDealers just don't have any control on length of time it will take for the car to be built and shipped to the dealershipWhen the car came in we contacted the customer to come in and see the new car and have his traappraisedAppraisal of trade-ins have to be done just before the deal is finished as miles and general condition must be evaluatedMost of the books and electronic devices dealers use to evaluate cars and trucks at up-dated weekly, bi-weekly or monthly, as used vehicles tend to go down in valueWe presented the trade difference numbers to the customer and he thought they were to highHaving started at invoice we didn't have much negotiating room on our car so we increased what we appraised his trafor but he still thought the trade difference was to highWe told him no problem and we felt like the deal was not going to workI want to be very clear here because we did not have someone else standing by that would pay more money for this car as pointed out in his letterCustomer left and I assume went homeTwo hours or so later they called and said they were coming in to take the carAll paper work was done and they took delivery
Initial Consumer Rebuttal /* (3000, 9, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not now nor did I at the time of delivery feel they treated me fairlyThey knew the amount of trade dollars ($18,000) going in and then they arbitrarily added $to the amountLet's just drop the complaintThey think they can treat customers any way they *** well please but,in so doing, they have lost my business (over $100,000) and my friends will not darken their doorsYou know, fair is fair and they were not fairThey could have offered a $refund in settlement - you need to ask them what they sold my for
They made money on the that side of the deal also
Mr*** was not going to be backed into a corner and forced to eat crowThank you for your efforts to right a wrong but some businesses just can't do things fairly - it is all about the dollar!
Initial Business Response /* (1000, 6, 2014/07/23) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
We diagnosed the customers complaint of eng lights on, all lights on dash illuminate, all electronics fail, and transmission shifts
erratically on June 5,The alternator was overcharging causing all electrical systems to failThe customer declined replacing the alternator but returned on July 5, for the replacementWe notified the customer on the initial diagnosis that he could damage other components driving the car in that stateThe vehicle was road tested after the alternator replacement and seemed to be operating properly.The customer returned July 16,with a transmission concern of shifting hard at timesThe vehicle had a broken engine mount which had to be replacedAfter the replacement and multiple road tests, we did get the transmission to act upWe had been in contact with the customer through out the processWe inquired with the customer as to whether he had purchased a service contract with his selling dealerHe didn't know, so we proactively contacted them and discovered he had indeed purchased oneWe proactively contacted the service contract provider and initiated a claim for the transmission repair, however his contract had expired 2,miles priorThe alternator replacement we performed had nothing to do with the customers transmission failureSince the transmission is controlled both electrically and hydraulically, His failure to replace the alternator on his initial visit may have contributed to his concern, but the failure had nothing to do with our repairsReynolds Ford did a lot of research on the customers behalf to try and assist him with the repairs
Initial Consumer Rebuttal /* (3000, 8, 2014/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Reynolds Ford began to do a lot on my behalf after I began to demand more from them and showed my dissatisfaction through contacting this bureauThe fact of the matter is is that I had described the shifting problems my first visit which Ford refused to admit on my second visit and now apparentlyWith that description alone I was able to do my own research and find the true issue as I have stated before
Final Business Response /* (4000, 13, 2014/08/25) */
Reynolds Ford has had NO contact with Mr*** since diagnosing his transmission concernHis contact with Revdex.com had nothing to do with our research into his extended warrantyHis alternator concern and the delay on his part in making the repair MAY have contributed to his transmission failureThe warranty on the product is through Ford motor co, and has expiredReynolds did nothing to cause or contribute to this customers issues
Initial Business Response /* (1000, 6, 2015/02/05) */
Customer brought vehicle in with clutch outVehicle was brought in on a wreckerWhen technician went out to get the vehicle, he immediately noticed the excessive play in the shifterHe quoted the parts and labor to repair the issue on
his initial estimateThe customer stated he was aware of the issue and elected to only replace the clutchWhen he picked it up, he said the shifter was looser than when it was brought inReynolds did nothing to cause the excessive wear causing the issue, which is why we quoted the parts needed to resolve the concern on the first estimateIt would have been much cheaper for the customer to repair the vehicle when we had the transmission out, but we cannot perform repairs customers wont authorize
Initial Consumer Rebuttal /* (3000, 8, 2015/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It comes down to there word or mineI contacted the AAA sponsored towing agency to tiy to get ahold of the person to took my vehicle, The best they could do was give him my phone numberHe never responded(in reference how the shifter mechanism was before the people at Reynolds took the vehicle and also to see if the technician actually drove the vehicle into the shop.) You could not engage the clutch enough to get it into gearThe tow person tried with me next to him at my house we had to push it out of my driveway to get it on the flat bedI suspect they broke it when they forced it into gear if they drove itAgain it all comes down to their word against mine They have more peopleMy witness dosen't want to talkV/** ***
Final Business Response /* (4000, 12, 2015/03/20) */
As previously stated the shifter was damaged when the vehicle was wreckered in to our facilityThe customer was notified prior to us working on the vehicle and he stated it had been loose for a long time and did not want to repair it
Initial Business Response /* (1000, 5, 2014/03/04) */
Contact Name and Title: [redacted] Operation
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
The repair on the drive belt was not covered by the customers service contract. Her deductible, had it been covered was...
$200.00, we repaired the vehicle (including a $88.00 tow bill) for $195.00 witch the customer approved prior to the repairs being made. We paid to have the high mount stop lamp replaced, and to have the leak at the windshield repaired by a outside company. (we do not do those types of repairs in house).If there is still a leak, the customer can certainly call me @ XXX-XXX-XXXX. We would by happy to try and resolve it for her. [redacted]