Initial Business Response / [redacted] (1000, 11, 2015/03/19) */ Contact Name and Title: [redacted] GENERAL MANAGE Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @REYKNOLDSAUTOS.COM NEVER RECEIVED THE COMPLAINT VIA MAILRESPONDING TO THE EMAIL RECEIVED AND WOULD LIKE TO FIRST OF ALL APOLOGIZE FOR NOT BEING MADE AWARE OF THIS COMPLAINT THIS VEHICLE WAS PURCHASED USED AND IS NOT EQUIPPED WITH SIRRUS RADIOTHE SALESMAN INVOLVED IN THE TRANSACTION CLAIMS THAT THE CONSUMER WAS TOLD AS SUCHTHAT THE BUTTON FOR SIRRUS IS ONLY IF THE RECEIVER IS EQUIPPEDIF THE CONSUMER FEELS AS IF THIS WAS NOT COMMUNICATED PROPERLY THEN REYNOLDS FORD LINCOLN OF EDMOND WILL COVER ONE HALF THE EXPENSE OF ADDING THE MODULE [redacted] GENERAL MANAGER REYNOLDS FORD LINOLN OF EDMOND Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/03/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the responseI understand this was a used truck, but I was told by the salesman that all I had to do was get my subscription and call it inI believe that in the cost of doing business they should supply the truck with the module and cover the cost Final Business Response / [redacted] (4000, 15, 2015/03/24) */ I understand your desired resolution is full payment of the required part for the radio to be equipped with Sirrus radioI have made what I think is a realistic and benficial offer to pay one half the costThis is clearly a case of we said, they said and while you may have understood that all you needed was to activate the service, my sales person says you were told that you needed the moduleI will pay one half and hope that is acceptable to you [redacted] Final Consumer Response / [redacted] (4200, 17, 2015/03/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you agian for your quick response I would be willing to have you put the module in and I pay $for the full installation of the Siruis moduleIf that is acceptable to you
Initial Business Response /* (1000, 11, 2015/03/19) */
Contact Name and Title: [redacted] GENERAL MANAGE
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@REYKNOLDSAUTOS.COM
NEVER RECEIVED THE COMPLAINT VIA MAIL. RESPONDING TO THE EMAIL RECEIVED AND WOULD LIKE TO FIRST OF ALL APOLOGIZE...
FOR NOT BEING MADE AWARE OF THIS COMPLAINT.
THIS VEHICLE WAS PURCHASED USED AND IS NOT EQUIPPED WITH SIRRUS RADIO. THE SALESMAN INVOLVED IN THE TRANSACTION CLAIMS THAT THE CONSUMER WAS TOLD AS SUCH. THAT THE BUTTON FOR SIRRUS IS ONLY IF THE RECEIVER IS EQUIPPED. IF THE CONSUMER FEELS AS IF THIS WAS NOT COMMUNICATED PROPERLY THEN REYNOLDS FORD LINCOLN OF EDMOND WILL COVER ONE HALF THE EXPENSE OF ADDING THE MODULE.
[redacted]
GENERAL MANAGER
REYNOLDS FORD LINOLN OF EDMOND
Initial Consumer Rebuttal /* (3000, 13, 2015/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the response. I understand this was a used truck, but I was told by the salesman that all I had to do was get my subscription and call it in. I believe that in the cost of doing business they should supply the truck with the module and cover the cost.
Final Business Response /* (4000, 15, 2015/03/24) */
I understand your desired resolution is full payment of the required part for the radio to be equipped with Sirrus radio. I have made what I think is a realistic and benficial offer to pay one half the cost. This is clearly a case of we said, they said and while you may have understood that all you needed was to activate the service, my sales person says you were told that you needed the module. I will pay one half and hope that is acceptable to you
[redacted]
Final Consumer Response /* (4200, 17, 2015/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you agian for your quick response.
I would be willing to have you put the module in and I pay $100.00 for the full installation of the Siruis module. If that is acceptable to you.
I brought my F-250 truck into the service department to find out why the AC clutch would not engage, they called me back 4 days later and told the compressor was locked up and the whole system needed to be replaced (1400.00+). It was not "locked up" when I took it in. I had checked that already days earlier when I replaced the clutch on the AC compressor.
Initial Business Response / [redacted] (1000, 11, 2015/03/19) */ Contact Name and Title: [redacted] GENERAL MANAGE Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @REYKNOLDSAUTOS.COM NEVER RECEIVED THE COMPLAINT VIA MAILRESPONDING TO THE EMAIL RECEIVED AND WOULD LIKE TO FIRST OF ALL APOLOGIZE FOR NOT BEING MADE AWARE OF THIS COMPLAINT THIS VEHICLE WAS PURCHASED USED AND IS NOT EQUIPPED WITH SIRRUS RADIOTHE SALESMAN INVOLVED IN THE TRANSACTION CLAIMS THAT THE CONSUMER WAS TOLD AS SUCHTHAT THE BUTTON FOR SIRRUS IS ONLY IF THE RECEIVER IS EQUIPPEDIF THE CONSUMER FEELS AS IF THIS WAS NOT COMMUNICATED PROPERLY THEN REYNOLDS FORD LINCOLN OF EDMOND WILL COVER ONE HALF THE EXPENSE OF ADDING THE MODULE [redacted] GENERAL MANAGER REYNOLDS FORD LINOLN OF EDMOND Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/03/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the responseI understand this was a used truck, but I was told by the salesman that all I had to do was get my subscription and call it inI believe that in the cost of doing business they should supply the truck with the module and cover the cost Final Business Response / [redacted] (4000, 15, 2015/03/24) */ I understand your desired resolution is full payment of the required part for the radio to be equipped with Sirrus radioI have made what I think is a realistic and benficial offer to pay one half the costThis is clearly a case of we said, they said and while you may have understood that all you needed was to activate the service, my sales person says you were told that you needed the moduleI will pay one half and hope that is acceptable to you [redacted] Final Consumer Response / [redacted] (4200, 17, 2015/03/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you agian for your quick response I would be willing to have you put the module in and I pay $for the full installation of the Siruis moduleIf that is acceptable to you
Initial Business Response /* (1000, 11, 2015/03/19) */
Contact Name and Title: [redacted] GENERAL MANAGE
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@REYKNOLDSAUTOS.COM
NEVER RECEIVED THE COMPLAINT VIA MAIL. RESPONDING TO THE EMAIL RECEIVED AND WOULD LIKE TO FIRST OF ALL APOLOGIZE...
FOR NOT BEING MADE AWARE OF THIS COMPLAINT.
THIS VEHICLE WAS PURCHASED USED AND IS NOT EQUIPPED WITH SIRRUS RADIO. THE SALESMAN INVOLVED IN THE TRANSACTION CLAIMS THAT THE CONSUMER WAS TOLD AS SUCH. THAT THE BUTTON FOR SIRRUS IS ONLY IF THE RECEIVER IS EQUIPPED. IF THE CONSUMER FEELS AS IF THIS WAS NOT COMMUNICATED PROPERLY THEN REYNOLDS FORD LINCOLN OF EDMOND WILL COVER ONE HALF THE EXPENSE OF ADDING THE MODULE.
[redacted]
GENERAL MANAGER
REYNOLDS FORD LINOLN OF EDMOND
Initial Consumer Rebuttal /* (3000, 13, 2015/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the response. I understand this was a used truck, but I was told by the salesman that all I had to do was get my subscription and call it in. I believe that in the cost of doing business they should supply the truck with the module and cover the cost.
Final Business Response /* (4000, 15, 2015/03/24) */
I understand your desired resolution is full payment of the required part for the radio to be equipped with Sirrus radio. I have made what I think is a realistic and benficial offer to pay one half the cost. This is clearly a case of we said, they said and while you may have understood that all you needed was to activate the service, my sales person says you were told that you needed the module. I will pay one half and hope that is acceptable to you
[redacted]
Final Consumer Response /* (4200, 17, 2015/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you agian for your quick response.
I would be willing to have you put the module in and I pay $100.00 for the full installation of the Siruis module. If that is acceptable to you.
I brought my F-250 truck into the service department to find out why the AC clutch would not engage, they called me back 4 days later and told the compressor was locked up and the whole system needed to be replaced (1400.00+). It was not "locked up" when I took it in. I had checked that already days earlier when I replaced the clutch on the AC compressor.
Final Consumer Response /* (2000, 6, 2016/01/12) */