Reynolds Packaging Group

The last two rolls of of aluminum foil I have purchased I have had to waste the roll because it became so frustrating as the foil would stick around the roll as it appeared to be crimp upon itself. I would unwind it and think it was good to go but as I was trying to cover something it would again rip and get more narrow as it came of the roll. After so many times I just threw it away. It was very annoying then to have another roll do the same thing. Maybe the foil is two thin or something. One roll you could see was slightly weird at the one end but the other roll looked ok but did the same thing. UGH.

Thank You,
Barbara Dennis
[email protected]

Mr. [redacted]
font-family: arial, sans-serif;">Dear Mr. [redacted]:
Thank you for letting us know about your recent experience with Reynolds Wrap® Aluminum Foil. We appreciate your taking the time to bring this matter to our attention.
During production, it is possible for the wrap to be wound on the core off center. When this occurs, the edge of the roll may be crushed, making dispensing difficult or almost impossible.We are very careful to avoid such an occurrence, but when it does happen, our inspector removes the defective rolls from the production line before they reach the packaging area. Apparently there was a mechanical failure that was not immediately detected. Quality Control will be keeping a close check on this equipment to prevent a recurrence of this problem.
We sincerely apologize for any inconvenience this may have caused. For your next purchase, enclosed are free coupons.
Sincerely,
James [redacted]Supervisor, Consumer ResponseRef # [redacted]

Mr. [redacted]Dear Mr. [redacted]:Thank you for letting us know about your recent experience with Reynolds Wrap® Aluminum Foil. We appreciate your taking the time to bring this matter to our attention.During production, it is possible for the wrap...

to be wound on the core off center. When this occurs, the edge of the roll may be crushed, making dispensing difficult or almost impossible.We are very careful to avoid such an occurrence, but when it does happen, our inspector removes the defective rolls from the production line before they reach the packaging area. Apparently there was a mechanical failure that was not immediately detected. Quality Control will be keeping a close check on this equipment to prevent a recurrence of this problem.We sincerely apologize for any inconvenience this may have caused. For your next purchase, enclosed are free coupons.Sincerely,James [redacted]Supervisor, Consumer ResponseRef # [redacted]

Review: sent letter receipt as well as upc fom the twin packages of 250 square feet Item [redacted] the foil was badly made unable to unrolled properly and get full useage of foil for what it was intendedDesired Settlement: refund or replacement

Business

Response:

Mr. [redacted]Dear Mr. [redacted]:Thank you for letting us know about your recent experience with Reynolds Wrap® Aluminum Foil. We appreciate your taking the time to bring this matter to our attention.During production, it is possible for the wrap to be wound on the core off center. When this occurs, the edge of the roll may be crushed, making dispensing difficult or almost impossible.We are very careful to avoid such an occurrence, but when it does happen, our inspector removes the defective rolls from the production line before they reach the packaging area. Apparently there was a mechanical failure that was not immediately detected. Quality Control will be keeping a close check on this equipment to prevent a recurrence of this problem.We sincerely apologize for any inconvenience this may have caused. For your next purchase, enclosed are free coupons.Sincerely,James [redacted]Supervisor, Consumer ResponseRef # [redacted]