Reynolds Performance

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,My name is [redacted], I am in an administrative position at Reynolds Performance. We received the notice of our customers complaint on October 10th, at roughly 2:13pm. We are familiar with this interaction, and we are confident in our behavior that it was both professional and...

respectful. We are an automotive repair shop, and currently, we do not sell NEW parts. This customer reached out to us in search of a part for his own vehicle. We just so happened to have a USED part that, to our BEST knowledge, based on the description given by the customer, would fit his needs. PRIOR to the customers purchase of this USED part, it was made clear to him, that as a business, we do not accept returns on USED parts, and was advised to make sure it would fit his vehicle, that he himself was working on. (Provided in attachment).As far as the exchange, $100 dollars was the firm asking price. After being hassled for a favor, and being confused for perhaps another mechanic, $90 WAS the set price, however, upon receiving this USED part that he needed, the customer handed the salesperson $100 and said nothing regarding any change or the decided price of the sale. He was then given a receipt for a sale of $90. Shortly after walking out the door, the customer returned saying “you gave me a receipt that says $90, not $100.” It was just then that the salesperson and myself became aware that he had handed the salesperson $100 rather than $90. He was then refunded $10.Later that day, the customer replied that this USED part would in fact, not, fit his car. Provided that he was informed of our policy, that we do not accept returns on USED parts, there was nothing that we could do for him. He was answered as professionally as possible, and with an apology, but we had to stick to our policy. As he was providing the service to his own car, before the sale, it was expected that he would know if it would fit his own car or not. He did not request any further settlement directly with us, and we were left to assume that he had accepted the terms we had set regarding our return policy on USED parts. We understand that this may be an inconvenience to our customer, but given our policy, and that he was made aware of our policy prior to the sale, no further action seemed necessary. Relevant information from the conversation regarding the exchange has been provided. Thank you,[redacted]Reynolds Performance[redacted]