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Reynolds Roofing & Exteriors

807 E Main St, Marion, Illinois, United States, 62959-3405

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Reynolds Roofing & Exteriors Reviews (%countItem)

Mt fiance and I hired this company to come out and replace our roof. They were given the check in 1/2019. They started the work in 3/2019. The job was a mess. They were putting the black paper over rotted wood. My fiance told them not to do that and he went on the roof and took the black paper. My fiance had to go to the hardware store several times to buy lumber and other materials because they didn't have it. They didn't supply enough materials except for shingles. They told me they would use materials for other jobs on our roof. My fiance spent $400 on lumber. They haven't finished the roof. They were supposed to come out and look to see what materials they They didn't put the flashing up or the satellite on the roof. They didn't put up the rods that were there for the storms. Around the edges, it is sticking up and they are not laid down. We had to pay *** to have that put back on the roof even though it was on the contract with Reynolds. They took the extra materials. Reynolds was supposed to come back out to look at the issues that we told them, but they never cam back. Now they are contacting us about money owed. We haven't heard from them since March. *** from the company went to my fiance's job about the money and told him they would put a lien on our property. The owner contacted me and said I was being hostile to ***. I told him it was unprofessional for her to go to his job and they need to finish the job. My fiance paid them off because he was tired of them harassing us about it, but the work is not complete. They only took a couple of hundred dollars off the bill and said they wouldn't fix the issues. The amount they took off the bill will not cover the repairs or the materials.

Reynolds Roofing & Exteriors Response • Nov 20, 2019

I disagree with this complaint, we were contracted by the homeowner to inspect his roof and work with the insurance company due to storm damage. We met witht he adjuster to get the damage covered by insuance. Once the claimn was setteled for $16776.66 we went into a contract for the repairs, there was alot of resistance from the fiance of the home owner, but the homeowner wanted us to do the work and in his words "It is my house she has no say so and had us move forawrd with the repairs. The when the work was to begin we contacted the homeowner and he wanted us to wait untill he could move a car out of the drive, so the put the repairs back 2 days. When the work begain the home owner was on site. TThe roof had 2 layers of shinlge on it and it was unknow how much if any wood would have to be replaced, once the roof was tore off we became aware of the wood repairs, but did temporarily covered the roof becuase increase threats of rain. The homeowner told us he would be glad to go get the necessary wood to fix the bad decking, he was told to provide the reciepts and we would take that off the bill. The total of the wood was $375.58 and was taken off the bill, I have the reciepts he provided. ontce the work was complete on the roof we made many attempts to schedule the interior repairs, phone call and text were not being returned or the would answer and tell us they would call us back and never would. Finally the project manager got intouch expalining that we need to get the project done due to the time running out om recovering the depreacation from the insurance claim, they told us they didnt want the interior work done. I gave them a bill for the work we did and was told they would have no problem paying, The homeower made an appointment to come to our office and pay the bill on Novemebr 5th at noon, he did not show another call was made to see if there was a misunderstanding on our appointment and he said he would be here at 1, now He did not show at our offce till 2 and provided the reciepts for the wood that he purcased and we deducted it off his bill as well as an addition $100 for his time to go get the wood, even though he said he was happy to get the wood to help the crew out in the threat of rain. He was happy and all was good after the bill was paid. This complaint was written by the finace and not by the homeowner, which had no knowledge of the complaint. This is a case of the finance trying to bully us into giving a big discount. As you can see on our Revdex.com review, Facebook review and google review we stant behind our work and have nothing but 5 star postive reviews, and futher more our contract was with the homeowner and not the person making the claim.

Customer Response • Nov 26, 2019

Complaint: ***

I am rejecting this response because:

The owner was correct I am not the homeowner and never stated that I was but I do reside at the property as well as make decisions at the property as well as paying bills and other things as a home alreadyhomeowner. Does.I was resisting because of the way things were explained to me by the manager ***.They were using used material from other jobs that they didn't useShe kept calling almost daily accessing has the check arrived this was in DecemberThat and it's self made me very uncomfortable knowing though work could not be done until the weather broke so why are they being in such a hurry for the check?She lied about numerous things that the owner contradicted her while speaking with him.The second thing I disagree with is the fact that he the owner made it seem like once they receive the check that the *** began when the work was not done until months later. The owner also suggested that he had to wait two days before starting the work because the cars had to be moved the cars were there before during and after the roof was done as they are still there today.The owner of rentals also stated that they had no idea that the decking was rotted until they remove the two layers of roofing.Not true either the owners to feel managers were well aware of the decking damage before they got the check or they wouldn't have have brought the one small piece of wood to be exact. The field manager *** was there when my fiance went on the roof when he tore the black paper off, with my fiance came back down off the ladder the only thing she had to say was I'm surprised they let you go up there. When the owner stated in his response that they were coming to complete the job that is untrue they were not coming to complete the job Hispanic sure came in to explain that they have a new crew and to get the remaining balance of the money for the roof and came to collect the whole remaining balance of the whole 1600 knowing they didn't complete the roof and that we were not going to allow them to do the interior because of their Shady job they did on the roof and didn't contact us between March to October only to get money and he's trying to call us greedy. This is the point she stated she had a new crew they had to fire the all their crew and now has a new one after that didn't work she proceeded with the threat of a lien on the home. Well going back to the roof she stated that she was surprised they let him come up there the guy on the roof stated that she told him not to remove the black paper and that they weren't supposed to replace the gutter guards or the flashing because at that time he was hammering the shingles to the flashing then she the manager walked away he had the conversation with her and made a phone call to the owner to let them know that there are buses Lumber needed the owner stated he would had to order the lumber and that he didn't want them to tear the paper off because it was going to rain but it never rained that day the day after that north of the day after that my fiance unloaded the truck alone brought the lumber up the letter and hand it to the workers on the roof, I plan on returning the next day no managers at all only the workers that's when they start working on the other side of the house and found that it was more damage there then what the insurance had wrote a quote for but by no one being there to write an assessment for the additional damage to the roof so someone from the insurance company could come out and write up the assessment for extra funds for the additional damage but that didn't happened because the owner nor either manager was there on-site to do so, so that left my fiance to come out of pocket for more lumber so the job could be completed. The owner stated as well that my fiance did not come into the office to pay the balance on the roof repair if that what you want to call it because it's not finish because they never sent the invoice that they sent to the insurance company never showed receipts of purchase of the materials they bought for the roof and we were waiting on second inspection to show that the work was not complete, and when the insurance release the invoice to us Reynolds had not taken out of the deductions until he came into the office. The owner also stated that they tried reaching out to us my fiance numerous times yes they did but not until late September early October but not on time in between March and the month that I just talked about but in March it was only three times before construction started on the roof and March not before they had gotten the check of 7600 back in January or late December. And as the comment that he referred to as coming in to pay the balance the first time he came no one was there and it was an appointment they just asked him to come in, the second appointment my fiance showed up to pay at the time he was given and no one was there again he waited almost 45 minutes to an hour missing work time once again dealing with Reynolds The owner of Reynolds also stated that they tried reaching out to my fiance numerous times by text as well as phone calls he the owner I mean and besides it was late September early October but not no time before March and the months that I just talked about but in March it was only three times before construction started on the roof March not before they had gotten the check of the 7600 back in January late December not to text he told him he does not answer text when he's at work but he will answer his phone, furthermore if we are lying and are so greedy why is it that the other day my fiance called me and asked me did I send a letter to the Revdex.com and I told him I sure did and he proceeded to tell me what occurred during the conversation my fiance's stated that the owner of Reynolds Roofing said to him yes she wrote a review that would give him a bed rating Heath in the owner ask my fiance could he please ask me to remove it because it would mess with his business my fiance went on to say he had not read the review and had no idea that I had written one and there before he didn't know what was said and the letter but whatever she wrote she wasn't happy with what your company had done to the roof and no I'm not going to ask her to remove it from that's how she feels about the work that was done. Once again the owner said that it will mess with his business and that he felt everything was okay my fiance stated apparently it wasn't good enough. so the owner went on to say to my fiance you know I know *** pretty well ( *** is my fiance's boss) my fiance took that as a threat and said to the owner yeah I know him very well and I think he likes me and laughed it off. so the owner took it one step further and said well I guess I have to call the insurance company and tell them that you didn't pay out the rest of the money to us, my fiance took that as a second threat because he wouldn't have me to retract the complete. My fiance became angry with the owner on what he was trying to insinuate and said to the owner you can call whomever you please I don't owe you a dime the rest of the funding's was for the interior of the house and (You the owner) haven't stepped foot inside my home and did nothing so the rest of the funding does not belong to you so you can't go right ahead and call and do whatever you want to do but at the end of the day I'm still not going to have her to do anything which I don't know why the owner will call him in the first place because( I'm a grown woman with a mind of my own and can't no one have me to do anything but God himself) if they had done what face were supposed to do without the lies threats greed all the work could have been done and they would have gotten the money and probably would have gotten more then they asked for but because of the way they conduct business they gotten what they we're old and not a penny more they brought this on themselves the owner also stated that they never had a bad review probably not people probably don't know they can do this but people do complain to other people.

Sincerely,

Linda Koonze

They did a amazing job on our roof. Had it all done in about 4 hours. Justin was wonderful to deal with. We are new home owners and he made the whole experience very pleasant, and very affordable.

Reynolds Roofing & Exteriors Response • Mar 21, 2019

Thanks you. We enjoyed doing business with you..

Very good job at replacing my roof and worked well with my insurance company to expedite the entire process. Could not be happier with quality of work and professionalism that Reynolds crew provided.

I hired Reynolds to do my roof and siding repair the price came in less than some other quotes and they started and finished the roof in 1 day and it looks amazing and the siding took 3 days and then they washed my house to make it match they really went above and beyond thank you

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Address: 807 E Main St, Marion, Illinois, United States, 62959-3405

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