I "bought" transportation of household goods from Wisconsin to ArizonaThe contract had a window for deliverypieces of that delivery were not delivered for approx days after the delivery windowThe pick up date and so I presume the purchase date was February 25th
Thank you for the opportunity to respond to these concernsUnfortunately, while transporting this load, two containers slid onto another customer’s stack of boxesThe boxes were then delivered to the other customerThis error was not noticed by our driver and nor either of the two customers, until laterFortunately, after several phone calls to various other clients that were moved on the truck at the same time, we were able to locate the two missing itemsThe other client was willing to help as we coordinated the re-packing and shipping of the two boxes, and so we were able to deliver the boxes to the proper location.We hope the client will accept our sincere apology for the mistake of delivering his two items to the wrong location We also hope the client will see that we explored every available resource to locate the missing items and ship them to him as quickly as possibleBecause this order fell under United Van Lines tariff UVL1, the contract states that the delay claim of $per day is only applicable if the majority of a shipment is delivered beyond the last day of the contract All cargo claims in dispute were, per policy, handled by the corporate offices of United Van Lines, not the agent (Reynolds Transfer).Again, we hope that the client accepts our apology for the delay
I "bought" transportation of household goods from Wisconsin to ArizonaThe contract had a window for deliverypieces of that delivery were not delivered for approx days after the delivery windowThe pick up date and so I presume the purchase date was February 25th
Thank you for the opportunity to respond to these concernsUnfortunately, while transporting this load, two containers slid onto another customer’s stack of boxesThe boxes were then delivered to the other customerThis error was not noticed by our driver and nor either of the two customers, until laterFortunately, after several phone calls to various other clients that were moved on the truck at the same time, we were able to locate the two missing itemsThe other client was willing to help as we coordinated the re-packing and shipping of the two boxes, and so we were able to deliver the boxes to the proper location.We hope the client will accept our sincere apology for the mistake of delivering his two items to the wrong location We also hope the client will see that we explored every available resource to locate the missing items and ship them to him as quickly as possibleBecause this order fell under United Van Lines tariff UVL1, the contract states that the delay claim of $per day is only applicable if the majority of a shipment is delivered beyond the last day of the contract All cargo claims in dispute were, per policy, handled by the corporate offices of United Van Lines, not the agent (Reynolds Transfer).Again, we hope that the client accepts our apology for the delay