We discontinued our subscription back in April - the Bellingham herald subscription personal never gave us the terms and condition of cancellation - so upon termination - they kept sending us the paper for closet o days and now requested payment - We tried to reason with them they seem to accept our complaint then proceeded to send our bill to a collection agency ($73.90)...Upon receiving the letter this past week - I contacted them and rather than fight it - it's not worth my time for $73...I proceeded to pay the debt The morning I received an email from the bellingham saying they re-instated my subscription and will start sending me the paper again (what the [redacted] So I am writing to complain formally against the bellingham herald for abuse and unlawfully signing me up for the paper again - there was no way my call could have been misconstrued for me re-upping on a subscription from this piece of [redacted] paper! My problem now is that I do not know how to stop this garba
During the past months I have not received a paper times This has happened prior, but not as frequently Each time I have contacted the Herald They have apologized but the problem continues Their excuse is they are having problems with their paper delivers They should fix their problems and not make the consumers suffer because of their problems I live in the [redacted] , we have units and each person who subscribes to the Herald has missed papers as well
I had been receiving the newspaper for several yearsIn early summer I called to complain about not receiving a paper for a few daysI told them I would not be renewing my subscription when my subscription was finishedThey told me that they would extend papers to make up for missed papersI received the renewal in the mail dated 6/27/I did not send in a renewal or payment for the renewalI do not recall when the paper quit coming, I did not pay attention and figured they would quit delivering when it was expired since I told them verbally I would not renewOn September 9th they sent me a Past Due Notice Balance of $I called them on September 16th to discuss thisI told them I did not renew my subscription and I did not owe them anythingThey told me they would reduce the price to half that amountI told them they could not and should not charge me for something I did not orderProblem was not resolvedPlease help with this matterThank you very much [redacted] ***
When my subscription came up for renewal last June, I did not submit remittance. I did, in writing, request that my subscription be cancelled. After the expiration of this subscription, the Herald continued to deliver their newspaper. We called the Herald and informed them that the subscription had been cancelled. Delivery stopped, but we then began receiving bills for $22. We have made 2 phones calls as well as having emailed and written to the Herald's customer service to dispute the claim of money owed. They are trying to charge us for newspaper delivery that they continued to make after cancellation notice. They have now turned this over to a collection agency, as we have just received a notice of collection. We ask that the Herald stop trying to collect monies for service and products that were never requested. Their customer service has been offshored and we have gotten no satisfaction in trying to resolve this directly with the Herald.
I have tried unsubscribing from their Go Whatcom circular for the last monthsI have filled out their online for to unsubscribe tiemsI have called times to unsubscribe, Apparently they won't let you unsubscribe form their junk mail
I cancelled subscription with the Herald several years ago--reason poor delivery service Since then I have been hounded by marketers on behalf of the Herald I have a unlisted number so they have gotten my number from the Herald After receiving several calls, I spoke to an upper Management repand requested the calls be stoppedFor a while they did, but this week November 14, 17, 18, I have received calls On November 17, I did not answer but I did dial the number and was informed that I could have my number taken off by pressing I did so, yet today there was another call I consider the behavior harassment I threw away the information, i.ephone numbers, I had from earlier experience, never dreaming the calls would start again But I do have a record on my phone of the recent calls from 0002, the same number that I dialed on November , when it was indicated that the number was number and if I did not to be contacted my name would be removed
We cancelled our subscription in April due to signification un-announced price increase and not receiving the paper delivery numerous times We contacted the Bellingham Herald by phone and in writing of the cancelation and issues we have had not receiving the paper Received a past due invoice on 09-18-for $ No previous invoice was received for this amount in Called Bellingham Herald on October 1st to question this invoiceThey said it was for Jan, Feb, & March of We told them we will verify our records and get back to them or just pay the invoiceShortly after that, we received a letter from a collection company stating that the Bellingham Herald had turned us in to them to collect the delinquent debt We calculated we owned them $9.44, but were willing to pay off the full amount to prevent debt collection matterWe are a household that has over $200,annual income and value our credit rating This complaint is not about the money, but abou
Recently I started getting a weekly Go! Whatcom junk mailing from them that was sent without my consentI emailed asking to have my address removed from their mailing list on 3/26/then emailed again 4/2/when I didn't get a replySomeone finally replied and said they will remove my addressStill getting them I emailed again on 4/30/and got no replyAs of 5/28/I am still getting the weekly Go! Whatcom junk mail sent to my home
I did not renew my subscription to the Herald when delivery ended on 9/29/The Herald continued delivery for one month following that dateAt the end of that period, the Herald contacted me via telephone asking why I no longer wanted to receive the deliveryAt the end of the conversation, the gentleman said that I owed the Herald $for the month I did not authorize deliveryI indicated to him that I did not believe I should have to pay the charge since I did not authorize itOn 12/2/17, I received a note from a collection agency demanding payment of the amount I have mailed a letter to the Herald documenting my complaint along with a check for the specified amount
This is an extremely poor business practice (billing for an unauthorized product)
We discontinued our subscription back in April - the Bellingham herald subscription personal never gave us the terms and condition of cancellation - so upon termination - they kept sending us the paper for closet o days and now requested payment - We tried to reason with them they seem to accept our complaint then proceeded to send our bill to a collection agency ($73.90)...Upon receiving the letter this past week - I contacted them and rather than fight it - it's not worth my time for $73...I proceeded to pay the debt
The morning I received an email from the bellingham saying they re-instated my subscription and will start sending me the paper again (what the *** So I am writing to complain formally against the bellingham herald for abuse and unlawfully signing me up for the paper again - there was no way my call could have been misconstrued for me re-upping on a subscription from this piece of *** paper!
My problem now is that I do not know how to stop this garba
During the past months I have not received a paper times This has happened prior, but not as frequently Each time I have contacted the Herald They have apologized but the problem continues Their excuse is they are having problems with their paper delivers They should fix their problems and not make the consumers suffer because of their problems I live in the *** ***, we have units and each person who subscribes to the Herald has missed papers as well
I phoned the Bellingham Herald the week of 3/9/from my work phone and asked that my subscription be cancelled when it was due for renewal as of 3/13/since I was planning on being out of state for 2-weeks and then moving to a new residenceLast week I wanted to subscribe again and I was told I had a past due balance because my paper was delivered while I was goneThe customer representative had asked me to place my subscription on hold rather than cancelling it when I called in MarchI found out recently that they can then continue to charge me whether I get the paper or notI called in good faith that my paper would be halted while I was away and that did not happenI never received a past due mailing or phone call between the stop request in March and my request to resubscribe last weekI spoke with a Herald supervisor and my account balance is now in disputeA former neighbor told me today that the paper is still being delivered to my former homeI asked them to take
I purchased a *** in March for a 52-week subscription for Sunday-only home delivery and unlimited online accessService started in early March and has been satisfactoryHowever, I recently received an invoice for subscription renewal, stating that my subscription was only for weeks and would expire on Sept2, I emailed the subscription department on Aug7, attaching a copy of my ***, which clearly stated a 52-week subscription, and my welcome letter, which showed the subscription starting March I asked them to correct their records and deliver the promised 52-week subscriptionThe Augemail response stated that the Herald's records show a $payment which equates to a 26-week subscription - end of subject (The *** offer used $in promotional *** bucks for the 52-week subscription, which reverted to the actual $paid to *** on March if not used before then - the Herald's welcome letter shows the *** was activated before that da
When my subscription came up for renewal last June, I did not submit remittance I did, in writing, request that my subscription be cancelled After the expiration of this subscription, the Herald continued to deliver their newspaper We called the Herald and informed them that the subscription had been cancelled Delivery stopped, but we then began receiving bills for $ We have made phones calls as well as having emailed and written to the Herald's customer service to dispute the claim of money owed They are trying to charge us for newspaper delivery that they continued to make after cancellation notice They have now turned this over to a collection agency, as we have just received a notice of collection We ask that the Herald stop trying to collect monies for service and products that were never requested Their customer service has been offshored and we have gotten no satisfaction in trying to resolve this directly with the Herald
I did not receive the Sunday newspaper at all When I called about a late paper on Monday, I asked for the delivery of the Sunday and Monday newspaper on 2/6/ I was promised that the paper would be delivered by p.m It was not delivered at all and neither was the Sunday paper When I called back after p.m., the person that I talked to said that the newspapers come up from Olympia The customer service employees give customers a rundaround concerning missed deliveries
I have subscribed to the Herald for years It isn't much of a paper anymore, but it is enough to get through breakfast For the last week I have not received a paper Each day I call and complain and they promise to send a paper immediately A couple of times they have gotten a paper to me, most of the time not This has happened times in a row Their online link to make delivery complaints is dead What kind of operation are you running?
I had been receiving the newspaper for several yearsIn early summer I called to complain about not receiving a paper for a few daysI told them I would not be renewing my subscription when my subscription was finishedThey told me that they would extend papers to make up for missed papersI received the renewal in the mail dated 6/27/I did not send in a renewal or payment for the renewalI do not recall when the paper quit coming, I did not pay attention and figured they would quit delivering when it was expired since I told them verbally I would not renewOn September 9th they sent me a Past Due Notice Balance of $I called them on September 16th to discuss thisI told them I did not renew my subscription and I did not owe them anythingThey told me they would reduce the price to half that amountI told them they could not and should not charge me for something I did not orderProblem was not resolvedPlease help with this matterThank you very much*** ***
Sunday 2-11-2018:
7:am, 7:am, 10:am: NO Sunday paperNo email notice from the BH why we have received no paperCalled BH at 10:am - call center closed at am todaySent email about no paper & times checked paperbox
Monday 2-12-2018:
7:am - no paper Called BH customer service (not) at 7:amBH agent said I got no paper because their carrier quit I asked for a credit for no paper todayThe agent said I get no credit because I got notice of no paper delivery by virtue of the fact I was talking to her now, and she just told me the carrier quit and yes, I was right, I got no paper today! The agent said "this is your notice of no paper today so you don't get a credit." She said that a substitute carrier would possibly deliver a paper to me by am todayI told the agent that was NOT acceptable and that I received NO email notification that I wouldn't get a paper yesterday (Sunday 2-11-2018) or today, and that the carrier delivering our paper had quit
On Nov13, I received a bill from the Bellingham Herald for year of digital service, I paid this bill online with my Visa, $ After reviewing my files I found that I had paid for year of digital service on 4/14/on my Visa for $ I spoke with Mary, ID# *** at ***, she informed me this new payment would extend my end date to 5/1/ I told her I did NOT want my subscription extended, I wanted my over payment of $refunded to me She said it would take 10-business days As of 12/6/NO REFUND issued I called on 12/6/and spoke with Eveine, she said 10-business days more before refund issued On 12/13/I called again and spoke with Mary, I was told the credit was not processed yet, she told me it was exculated in accounting dept 12/26/I called and spoke with Kurc, ID ***, she sent a message to main office for my refund to be marked URGENT and would have the office call me 1/23/I called again, spoke with Ella
My subscription to the Bellingham Herald ran out on January 19, and I told them by phone I did not want the subscription renewed They did not stop the paper They called again in February and again in March and I repeated I did not want the paper continued On April 10, I started getting regular phone calls asking me to renew and each time I said no The calls were 4/10, 4/11, 4/(two), 4/17, 4/19, 4/26, and 4/ In the 4/call they said I owed $for the papers they delivered after the January call in which I said I did not want my subscription renewed They claim the subscription is a "continuing subscription" and I actually had to say "stop the paper", because they claim not renewing is not a concept I have never been told this previously On both the 4/call and the 4/27call, they claimed I owed $ They stopped delivering the paper after the 4/call, but are still sending emails announcing the availability of the online version The calls on April
We discontinued our subscription back in April - the Bellingham herald subscription personal never gave us the terms and condition of cancellation - so upon termination - they kept sending us the paper for closet o days and now requested payment - We tried to reason with them they seem to accept our complaint then proceeded to send our bill to a collection agency ($73.90)...Upon receiving the letter this past week - I contacted them and rather than fight it - it's not worth my time for $73...I proceeded to pay the debt The morning I received an email from the bellingham saying they re-instated my subscription and will start sending me the paper again (what the [redacted] So I am writing to complain formally against the bellingham herald for abuse and unlawfully signing me up for the paper again - there was no way my call could have been misconstrued for me re-upping on a subscription from this piece of [redacted] paper! My problem now is that I do not know how to stop this garba
During the past months I have not received a paper times This has happened prior, but not as frequently Each time I have contacted the Herald They have apologized but the problem continues Their excuse is they are having problems with their paper delivers They should fix their problems and not make the consumers suffer because of their problems I live in the [redacted] , we have units and each person who subscribes to the Herald has missed papers as well
I had been receiving the newspaper for several yearsIn early summer I called to complain about not receiving a paper for a few daysI told them I would not be renewing my subscription when my subscription was finishedThey told me that they would extend papers to make up for missed papersI received the renewal in the mail dated 6/27/I did not send in a renewal or payment for the renewalI do not recall when the paper quit coming, I did not pay attention and figured they would quit delivering when it was expired since I told them verbally I would not renewOn September 9th they sent me a Past Due Notice Balance of $I called them on September 16th to discuss thisI told them I did not renew my subscription and I did not owe them anythingThey told me they would reduce the price to half that amountI told them they could not and should not charge me for something I did not orderProblem was not resolvedPlease help with this matterThank you very much [redacted] ***
When my subscription came up for renewal last June, I did not submit remittance. I did, in writing, request that my subscription be cancelled. After the expiration of this subscription, the Herald continued to deliver their newspaper. We called the Herald and informed them that the subscription had been cancelled. Delivery stopped, but we then began receiving bills for $22. We have made 2 phones calls as well as having emailed and written to the Herald's customer service to dispute the claim of money owed. They are trying to charge us for newspaper delivery that they continued to make after cancellation notice. They have now turned this over to a collection agency, as we have just received a notice of collection. We ask that the Herald stop trying to collect monies for service and products that were never requested. Their customer service has been offshored and we have gotten no satisfaction in trying to resolve this directly with the Herald.
I have tried unsubscribing from their Go Whatcom circular for the last monthsI have filled out their online for to unsubscribe tiemsI have called times to unsubscribe, Apparently they won't let you unsubscribe form their junk mail
I cancelled subscription with the Herald several years ago--reason poor delivery service Since then I have been hounded by marketers on behalf of the Herald I have a unlisted number so they have gotten my number from the Herald After receiving several calls, I spoke to an upper Management repand requested the calls be stoppedFor a while they did, but this week November 14, 17, 18, I have received calls On November 17, I did not answer but I did dial the number and was informed that I could have my number taken off by pressing I did so, yet today there was another call I consider the behavior harassment I threw away the information, i.ephone numbers, I had from earlier experience, never dreaming the calls would start again But I do have a record on my phone of the recent calls from 0002, the same number that I dialed on November , when it was indicated that the number was number and if I did not to be contacted my name would be removed
We cancelled our subscription in April due to signification un-announced price increase and not receiving the paper delivery numerous times We contacted the Bellingham Herald by phone and in writing of the cancelation and issues we have had not receiving the paper Received a past due invoice on 09-18-for $ No previous invoice was received for this amount in Called Bellingham Herald on October 1st to question this invoiceThey said it was for Jan, Feb, & March of We told them we will verify our records and get back to them or just pay the invoiceShortly after that, we received a letter from a collection company stating that the Bellingham Herald had turned us in to them to collect the delinquent debt We calculated we owned them $9.44, but were willing to pay off the full amount to prevent debt collection matterWe are a household that has over $200,annual income and value our credit rating This complaint is not about the money, but abou
Recently I started getting a weekly Go! Whatcom junk mailing from them that was sent without my consentI emailed asking to have my address removed from their mailing list on 3/26/then emailed again 4/2/when I didn't get a replySomeone finally replied and said they will remove my addressStill getting them I emailed again on 4/30/and got no replyAs of 5/28/I am still getting the weekly Go! Whatcom junk mail sent to my home
I did not renew my subscription to the Herald when delivery ended on 9/29/The Herald continued delivery for one month following that dateAt the end of that period, the Herald contacted me via telephone asking why I no longer wanted to receive the deliveryAt the end of the conversation, the gentleman said that I owed the Herald $for the month I did not authorize deliveryI indicated to him that I did not believe I should have to pay the charge since I did not authorize itOn 12/2/17, I received a note from a collection agency demanding payment of the amount I have mailed a letter to the Herald documenting my complaint along with a check for the specified amount
This is an extremely poor business practice (billing for an unauthorized product)
We discontinued our subscription back in April - the Bellingham herald subscription personal never gave us the terms and condition of cancellation - so upon termination - they kept sending us the paper for closet o days and now requested payment - We tried to reason with them they seem to accept our complaint then proceeded to send our bill to a collection agency ($73.90)...Upon receiving the letter this past week - I contacted them and rather than fight it - it's not worth my time for $73...I proceeded to pay the debt
The morning I received an email from the bellingham saying they re-instated my subscription and will start sending me the paper again (what the *** So I am writing to complain formally against the bellingham herald for abuse and unlawfully signing me up for the paper again - there was no way my call could have been misconstrued for me re-upping on a subscription from this piece of *** paper!
My problem now is that I do not know how to stop this garba
During the past months I have not received a paper times This has happened prior, but not as frequently Each time I have contacted the Herald They have apologized but the problem continues Their excuse is they are having problems with their paper delivers They should fix their problems and not make the consumers suffer because of their problems I live in the *** ***, we have units and each person who subscribes to the Herald has missed papers as well
I phoned the Bellingham Herald the week of 3/9/from my work phone and asked that my subscription be cancelled when it was due for renewal as of 3/13/since I was planning on being out of state for 2-weeks and then moving to a new residenceLast week I wanted to subscribe again and I was told I had a past due balance because my paper was delivered while I was goneThe customer representative had asked me to place my subscription on hold rather than cancelling it when I called in MarchI found out recently that they can then continue to charge me whether I get the paper or notI called in good faith that my paper would be halted while I was away and that did not happenI never received a past due mailing or phone call between the stop request in March and my request to resubscribe last weekI spoke with a Herald supervisor and my account balance is now in disputeA former neighbor told me today that the paper is still being delivered to my former homeI asked them to take
I purchased a *** in March for a 52-week subscription for Sunday-only home delivery and unlimited online accessService started in early March and has been satisfactoryHowever, I recently received an invoice for subscription renewal, stating that my subscription was only for weeks and would expire on Sept2, I emailed the subscription department on Aug7, attaching a copy of my ***, which clearly stated a 52-week subscription, and my welcome letter, which showed the subscription starting March I asked them to correct their records and deliver the promised 52-week subscriptionThe Augemail response stated that the Herald's records show a $payment which equates to a 26-week subscription - end of subject (The *** offer used $in promotional *** bucks for the 52-week subscription, which reverted to the actual $paid to *** on March if not used before then - the Herald's welcome letter shows the *** was activated before that da
When my subscription came up for renewal last June, I did not submit remittance I did, in writing, request that my subscription be cancelled After the expiration of this subscription, the Herald continued to deliver their newspaper We called the Herald and informed them that the subscription had been cancelled Delivery stopped, but we then began receiving bills for $ We have made phones calls as well as having emailed and written to the Herald's customer service to dispute the claim of money owed They are trying to charge us for newspaper delivery that they continued to make after cancellation notice They have now turned this over to a collection agency, as we have just received a notice of collection We ask that the Herald stop trying to collect monies for service and products that were never requested Their customer service has been offshored and we have gotten no satisfaction in trying to resolve this directly with the Herald
I did not receive the Sunday newspaper at all When I called about a late paper on Monday, I asked for the delivery of the Sunday and Monday newspaper on 2/6/ I was promised that the paper would be delivered by p.m It was not delivered at all and neither was the Sunday paper When I called back after p.m., the person that I talked to said that the newspapers come up from Olympia The customer service employees give customers a rundaround concerning missed deliveries
I have subscribed to the Herald for years It isn't much of a paper anymore, but it is enough to get through breakfast For the last week I have not received a paper Each day I call and complain and they promise to send a paper immediately A couple of times they have gotten a paper to me, most of the time not This has happened times in a row Their online link to make delivery complaints is dead What kind of operation are you running?
I had been receiving the newspaper for several yearsIn early summer I called to complain about not receiving a paper for a few daysI told them I would not be renewing my subscription when my subscription was finishedThey told me that they would extend papers to make up for missed papersI received the renewal in the mail dated 6/27/I did not send in a renewal or payment for the renewalI do not recall when the paper quit coming, I did not pay attention and figured they would quit delivering when it was expired since I told them verbally I would not renewOn September 9th they sent me a Past Due Notice Balance of $I called them on September 16th to discuss thisI told them I did not renew my subscription and I did not owe them anythingThey told me they would reduce the price to half that amountI told them they could not and should not charge me for something I did not orderProblem was not resolvedPlease help with this matterThank you very much*** ***
Sunday 2-11-2018:
7:am, 7:am, 10:am: NO Sunday paperNo email notice from the BH why we have received no paperCalled BH at 10:am - call center closed at am todaySent email about no paper & times checked paperbox
Monday 2-12-2018:
7:am - no paper Called BH customer service (not) at 7:amBH agent said I got no paper because their carrier quit I asked for a credit for no paper todayThe agent said I get no credit because I got notice of no paper delivery by virtue of the fact I was talking to her now, and she just told me the carrier quit and yes, I was right, I got no paper today! The agent said "this is your notice of no paper today so you don't get a credit." She said that a substitute carrier would possibly deliver a paper to me by am todayI told the agent that was NOT acceptable and that I received NO email notification that I wouldn't get a paper yesterday (Sunday 2-11-2018) or today, and that the carrier delivering our paper had quit
On Nov13, I received a bill from the Bellingham Herald for year of digital service, I paid this bill online with my Visa, $ After reviewing my files I found that I had paid for year of digital service on 4/14/on my Visa for $ I spoke with Mary, ID# *** at ***, she informed me this new payment would extend my end date to 5/1/ I told her I did NOT want my subscription extended, I wanted my over payment of $refunded to me She said it would take 10-business days As of 12/6/NO REFUND issued I called on 12/6/and spoke with Eveine, she said 10-business days more before refund issued On 12/13/I called again and spoke with Mary, I was told the credit was not processed yet, she told me it was exculated in accounting dept 12/26/I called and spoke with Kurc, ID ***, she sent a message to main office for my refund to be marked URGENT and would have the office call me 1/23/I called again, spoke with Ella
My subscription to the Bellingham Herald ran out on January 19, and I told them by phone I did not want the subscription renewed They did not stop the paper They called again in February and again in March and I repeated I did not want the paper continued On April 10, I started getting regular phone calls asking me to renew and each time I said no The calls were 4/10, 4/11, 4/(two), 4/17, 4/19, 4/26, and 4/ In the 4/call they said I owed $for the papers they delivered after the January call in which I said I did not want my subscription renewed They claim the subscription is a "continuing subscription" and I actually had to say "stop the paper", because they claim not renewing is not a concept I have never been told this previously On both the 4/call and the 4/27call, they claimed I owed $ They stopped delivering the paper after the 4/call, but are still sending emails announcing the availability of the online version The calls on April