Rezk Medical Supply

The worst medical supply company.
Their service and employee have no idea what they are doing.
Switching company A S A P .

REID#: ***To Whom It May Concern:We received the complaint that was submitted on 09/26/regarding a consignment nebulizer for *** ***In response to Mr***’s complaint, we are submitting the following information regarding policies on Insurance Billing for these items.Mr
*** received the nebulizer from DrC*** office under a consignment program on 11/18/2015.A delivery ticket, attached, was signed by the father for the following items; a nebulizer, a neb mask, a nebulizer kit and a reusable kitThese items are packaged by our manufacturer, DrivePaperwork was completed by the doctor’s office and signed off by the father with the understanding that Rezk/Punxsy Medical will bill for the item receivedIt is our understanding and request that the Doctor’s office does not discuss financials; but in turn, recommend they call us for billing questionsOnce we received the documentation of acceptance by the physician’s office, we entered the order into our system to bill the appropriate insurance and complete the paperworkThe Bill of Rights (Patient Rights & Responsibilities) form was completed by our staff and mailed to the patient explaining our processThis was done around November 20"Please note that this item is listed as a month rental (due to the acute diagnosis given) and pricing of $if deductible is metOn the delivery ticket generated from our computer system, the copayment on the rental is $and the copayment for the first delivery is $Therefore, the insurance company will be billed for months the $They allow approximately $for the rental (they set the pricing)The patient will be financially responsible for $for monthsOnce again, the insurance companies set our fee schedule for these items based off of national averages.If Mr*** needed to return the item, I have not been informed of this attempt from the doctor’s office and they have a form to notify us in the case that an item is returnedSince this is an acute condition, this item can be returned at any timeHowever, he did inform us in August on the 24th that he would be returning it to the doctor’s office and we stopped the billing; but, has not been finalized as of yet.We had two conversations that are documented regarding this itemOnce conversation occurred on the 24th of August with the patient’s motherShe was explained that this was a rental through the insuranceShe seemed disturbed at the price since she is a pharmacistValue drug lists these items at $25.00; however, the insurance companies set our pricesShe was going to contact her insurance company and ask for a retraction of the money since she didn’t use itSince the item is still in their possession, billing would proceedWedid stop the billing on that date since she stated that she attempted to return to the doctor’s office and was told she cannotOnce again, I am unsure of why or who from the office would have stated this; as they are trained not to answer billing questions and have a return of equipment form on hand in this situationThe second conversation happened on September 26th with the father who seemed upset at a bill that he receivedWe explained again that insurance companies set our pricing and the amounts that we can bill (I have attached an EOB for reference).Currently, our office has received payments of $128.46, we have adjusted off $and still show a balance of $The Nebulizer in question is still in the possession of the family and has not been returned to our company as of yetBilling was stopped in August but the patient needs to return the nebulizer to our company.I hope this information helps and if you need any further assistance, please feel free to contact me directly at the number above.Sincerely,Becky S*** Billing Manager

RE: Case #***To Whom It May Concern:We have received the attached complaint regarding billing processes for the above claimWe are showing that this patient has had our Oxygen equipment for several years and has been paying his co-insurance of 50% after his Health Assurance makes paymentOur
last payment from the patient was received in November of and then again in September of 2016.This patient’s insurance has a $deductible and then payable at 50%We outsource our patient billing: unfortunately, I am showing that these bills created on 09/14/and cannot inform as to why they did not process previously to the patientThese bills processed to patient on 09/20/2016, 10/20/2016, /22/and 12/27/with the only payment coming from patient in September of 2016.I can inform you that we work very well with customers and can set the patient up on a payment plan if needed.Please advise if any additional information is needed to clarify our procedures and processes.Sincerely,Becky S*** Billing Manager

Review: I would purchase CPAP equipment and filters quarterly from the Windber location; my last visit [redacted] had informed me that they no longer sell the equipment over-the-counter but will be sent to me via mail with the bill. I waited for almost a month till I took my business elsewhere and because of never receiving my new equipment or filters developed sever sore throat and inflamed swollen tounsils making it difficult to swallow.Desired Settlement: Mask, tubing, and filters

Business

Response:

In response to the above complaint ID #[redacted], we were unable to come to a resolution