Reznick Group, PC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Bank of America Check # [redacted] dated $received today Sincerely, [redacted] **

CHECK WENT IN TODAY'S MAIL CHECK NUMBER ***WE ARE A BUSINESS, WRITING CHECKS TO INDIVIDUALS IS NOT SOMETHING WHICH IS VERY EASY FOR US TO DO.THIS CUSTOMER MADE A MESS OF THIS ORDER IN THE FIRST PLACE, WE HOPE THIS MATTER WILL NOW BE CLOSED WITH HIM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] That was the response from Feb ***It is March tomorrow, and the check still not arrive yetCould you send this email to the businessIt is almost a month now and the check is still being cut? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Please note, prior to this transaction which is being disputed, customer ordered a different item on Aug **, 2015, which he returned due to defect on Aug **, Customer was issued a prepaid return label (despite the fact that our return policy states that the customer is responsible for return shipping, and customer was issued a FULL refund upon receipt of his return After the fact, the manufacturer tested said "defective" item and found no defect whatsoever At that point we were stuck with an opened, installed item which we could neither sell nor return.Also note, customer is ordering professional intercom equipment, which does require a certain level of knowledge to properly install.On to the matter at hand Customer placed his order through the Amazon marketplace on Tue, Jul **, 2016, the order was promptly shipped via [redacted] on ( [redacted] Thu, Jul *** 2016, and delivered to him on Wed, On Tue, Jul **, 2016, customer requested a return for this item (also related to the same intercom system), again blaming defect with the product, citing "noise emanates from intercom units when using this hub", which from industry experience, I can pinpoint to incorrect cabling practices and not the intercom hub itself In spite of that, his return was approved on the same day, Tue, Jul **, Once again, despite our posted policies, we provided a prepaid shipping label at our cost.As per our posted return policies, this item was returned to the manufacturer, Channel Vision, for assessment Unfortunately the manufacturer is quite slow to do such testing, however that is partly due to the fact they are very thorough On Nov *, 2016, we received the item back from Channel Vision, tested to be 100% functional, and as such our return for refund on this unit was denied Note that the item was received in clearly used and installed condition, without the original retail packaging Had the item been returned to us by the customer in new condition and in the original packaging, as per our return policy, we would have been happy to issue the customer a refund This way, it would either have been confirmed defective and we would have received our credit, or once it was tested functional as it was, we would have been able to place back on our shelf.Our returns policy is quite reasonable As long as we are able to return the item for credit ourselves, or place the item back on our shelves to re-sell, we have no problem issuing our customer a refund However as this item is neither in returnable condition, nor defective as the customer claims, we cannot accept it for a return

The customer was told a check would be cut for the disputed amount It takes our accounting dept a few days to cut checks, the customer can expect it this weekThank you

Customer ordered a special order item from us on Tue, Nov *, 2016, which was clearly labeled on the website and his order for 7-business days lead time. This product is ordered from the manufacturer for drop-ship directly to the customer. Customer e-mailed us ONCE on Thu Nov **,
requesting an order update (business days elapsed at this point). At that point we reached out to the manufacturer for a status update, and we did not receive one until the order shipped on Mon, Nov *** (business days from order date, and within the time specified to the customer when he ordered), at which point we DID e-mail the customer a shipment confirmation with his tracking number. Curiously the customer opened this complaint on that same date, however he was certainly e-mailed a shipment confirmation. Customer received the order on Fri, Nov **, 2016.We ALWAYS answer our phones during business hours (M-F 9:00AM-5:30PM EST), and the only way the customer would have been unable to get through, is if all of our phone lines were being occupied (because we were speaking with other customers). It is not possible that the customer called during business hours and we simply did not answer the phone, our phones automatically ring to all available reps desks and are NEVER forwarded to a voicemail box during business hours. After-hours phones are forwarded to our voicemail box, which is checked and responded to diligently EVERY morning before 9AM. We do sincerely apologize for not responding to the first e-mail immediately, but we were simply looking to have more concrete information before responding. However this customer's order was filled in the time specified and the customer did receive the item which was ordered, and as such we find it unreasonable to issue a full refund for an order which was shipped and delivered in the time allotted

Cristin, We offer our sincere apologies for the oversight on this return. Please note that for a very long time, our return policy did clearly state that restocking fees assessed may be up to 25%. This was changed very recently, and apparently the rep who processed your return did
not get the memo. As per your request, we have processed your refund for the remaining 5%, in the amount of $8.97. Please do not hesitate to contact us with any further questions or concerns

While we always strive to exceed our customers expectations, in certain cases it is not always feasible We certainly regret any poor customer service interaction and apologize for any notion of being slighted by a member of our team These issues will be investigated internally and
learned from so as to improve our customer communication practices *** * purchased product on *** through our company and selected the Free Shipping option which provided for a shipping date range of Tue, Jan **, to Wed, Jan **, and a Delivery by date range of Fri, Jan **, to Thu, Jan **, This order was shipped on January *** and delivered on January ***, both within the windows provided for on the *** order (*** ***)Considering the above outline of the transaction in question and the fact that the customer is now in possession of the goods purchased, we are unable to accommodate his request for refund of the paid Should he wish to return the items, he is welcome to do so for a full refund.Respectfully,Greg YJMAC Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Bank of America Check #[redacted] dated 3/**/2016 $3.13 received today 3/**/2016.
Sincerely,
[redacted]

The customer was told a check would be cut for the disputed amount.  It takes our accounting dept a few days to cut checks, the customer can expect it this week. Thank you

Please note, prior to this transaction which is being disputed, customer ordered a different item on Aug **, 2015, which he returned due to defect on Aug **, 2015.  Customer was issued a prepaid return label (despite the fact that our return policy states that the customer is responsible for...

return shipping, and customer was issued a FULL refund upon receipt of his return.  After the fact, the manufacturer tested said "defective" item and found no defect whatsoever.  At that point we were stuck with an opened, installed item which we could neither sell nor return.Also note, customer is ordering professional intercom equipment, which does require a certain level of knowledge to properly install.On to the matter at hand.  Customer placed his order through the Amazon marketplace on Tue, Jul **, 2016, the order was promptly shipped via [redacted] on ([redacted] Thu, Jul [redacted] 2016, and delivered to him on Wed, 07/**/2016.  On Tue, Jul **, 2016, customer requested a return for this item (also related to the same intercom system), again blaming defect with the product, citing "noise emanates from intercom units when using this hub", which from industry experience, I can pinpoint to incorrect cabling practices and not the intercom hub itself.  In spite of that, his return was approved on the same day, Tue, Jul **, 2016.  Once again, despite our posted policies, we provided a prepaid shipping label at our cost.As per our posted return policies, this item was returned to the manufacturer, Channel Vision, for assessment.  Unfortunately the manufacturer is quite slow to do such testing, however that is partly due to the fact they are very thorough.  On Nov *, 2016, we received the item back from Channel Vision, tested to be 100% functional, and as such our return for refund on this unit was denied.  Note that the item was received in clearly used and installed condition, without the original retail packaging.  Had the item been returned to us by the customer in new condition and in the original packaging, as per our return policy, we would have been happy to issue the customer a refund.  This way, it would either have been confirmed defective and we would have received our credit, or once it was tested functional as it was, we would have been able to place back on our shelf.Our returns policy is quite reasonable.  As long as we are able to return the item for credit ourselves, or place the item back on our shelves to re-sell, we have no problem issuing our customer a refund.  However as this item is neither in returnable condition, nor defective as the customer claims, we cannot accept it for a return.

CHECK WENT IN TODAY'S MAIL CHECK NUMBER [redacted]WE ARE A BUSINESS, WRITING CHECKS TO INDIVIDUALS IS NOT SOMETHING WHICH IS VERY EASY FOR US TO DO.THIS CUSTOMER MADE A MESS OF THIS ORDER IN THE FIRST PLACE, WE HOPE THIS MATTER WILL NOW BE CLOSED WITH HIM.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 That was the response from Feb [redacted]. It is March tomorrow, and the check still not arrive yet. Could you send this email to the business. It is almost a month now  and the check is still being cut?   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

There is nothing further can offer this gentlemen – he was shipped exactly what he ordered.He then returned the products he didn’t want, received a refund (less restocking fee, in accordance with our return policies).  Then charged back with his credit card company to obtain more money, which...

they returned back to him, and for which we were charged a further penalty by the credit card company.