Our service techs our out repairing many trucks during this time of year, you don't know what road service the tech was on prior to this complaintThere isn't always time to restock service trucks in between calls, because the techs go from one call to the next, especially in the winterWe also don't carry "every" size hose on the service trucksAfter performing the diagnosis, this particular repair required a degree molded hose and that is why our tech offered to go and purchase one for the customerIt's not a standard hoseOur technician also used gallons of antifreeze, in which, the tech did not charge this customer forThe reason this customer was "assisting" our tech is, because he was in a hurry and didn't want to wait for tech to complete the jobOur Fleet Manager was never contacted by this company that there was even a complaint
Our service techs our out repairing many trucks during this time of year, you don't know what road service the tech was on prior to this complaintThere isn't always time to restock service trucks in between calls, because the techs go from one call to the next, especially in the winterWe also don't carry "every" size hose on the service trucksAfter performing the diagnosis, this particular repair required a degree molded hose and that is why our tech offered to go and purchase one for the customerIt's not a standard hoseOur technician also used gallons of antifreeze, in which, the tech did not charge this customer forThe reason this customer was "assisting" our tech is, because he was in a hurry and didn't want to wait for tech to complete the jobOur Fleet Manager was never contacted by this company that there was even a complaint