1) agreed signed contract based on insurance scope for a wind claimContract signed on insurance agreementSigned agreement/insurance scope have no “chimney cap” includedThis was a wind damage claim and wind does not blow off cement chimney capsNo records or attached additional work order signed for additional cement chimney work in fileThere accusations are and incorrect z copies of insurance scope and signed contract have be emailed for proof.2) certificates of satisfaction are either signed , emailed using pics for supporting evidenceFinal payments were made per agreed insurance scope and contract and Rfd Services was paid (with exception to $deductible which they are supposed to pay to me ) were made therefore satisfaction was shown3) accusations on Rfd being the cause for denied Roof sheathing have been satisfied and proven with evidence of emails from the [redacted] ’s stating ** [redacted] summit county bldgDept about codes and permit being failed per enforced code4) insurance scope paid for chimney flashing’s and Rfd shows picture evidence shows we completed the flashing and fulfilled agreement to satisfaction 5) gutter guards were paid to remove and re-installRfd removed gutter guardsSo half work completed$remainsHowever homeowners were informed the brittle old gutter guards could not be installed and were requested to purchase new due to breaksNew guards never purchased by homeowners so they were not installedNow months later this has become an issueRfd Services was never paid $deductible and also upgraded shingles to lifetime valued over $and also installed rear upper slope at no charge after insurance denied or retracted verbal approvalI have satisfied all contractual agreements and walked away happy however some customers can not be happy or look for anything to “get ahead”There accusations/complaint are slanderous and hold no credibility per of signed agreementPlease call me to discuss [redacted] Thanks Dan M [redacted] RFD Services [redacted]
*** [redacted] One last point of clarification that I want added to the record Before I get phone calls from attorney’s in regards to slander as was mentioned this morning, I will not accept nor close this case until I have another Mitigation Company verify that everything was done per the signed contractA Licensed plumber verify that the soldering was done correctly and valves were installed correctly Because there are inconsistencies on the lines items that were signed off and paid for mitigation (i.edumpster and man hours), it raises concerns, and I want to be sure no other shortcuts were taken.I will have this done in the next to business days and will also have this done at my expense.-***
I am rejecting this response because: Updated Nov 14th We are still rejecting RFD services response to our complaintRFD services are again NOT addressing the fact that they did not finish the job of reinstalling the gutter guards and to re cap and mortar both the chimneys after being paid this is fraud This is what our complaint is about not the deckingWe have not asked for the $dollars back we are asking for the $RFD services deposited from us for the ChimneysRFD services seem more focused on bringing up irrelevant information about the deckingDECKING IS NOT THE COMPLAINT and RFD Services are wasting every body’s time by not address the complaint Examples of this Item 1: Trying to prove the township inspectors were present (yes they were included in emails and they were called, but were never present at our home ) is irrelevant to the Chimneys and Gutter Guards Item 2: Providing images of deck installation (AGAIN IRRELEVANT to the chimneys and Gutter Guards) We were not even asking for the $deposited for removal and re-installation of the gutter guards, which RFD services half completed (they took off the guards and never replaced, hence my picture of the guards on the floor still in previous message and figure 1) Pricing on attached state farm invoice, figure Due to RFD services prolonging this process and wasting our time further we also want half of the Gutter Guard removal and installation money back $ For this complaint to be resolved we need to see $deposited back to us for Chimney and Gutter Guards work never completedWE DO NOT NEED TO SEE ANY OTHER EVIDENCE REGARDING THE DECKING
1) agreed signed contract based on insurance scope for a wind claimContract signed on insurance agreementSigned agreement/insurance scope have no “chimney cap” includedThis was a wind damage claim and wind does not blow off cement chimney capsNo records or attached additional work order signed for additional cement chimney work in fileThere accusations are and incorrect z copies of insurance scope and signed contract have be emailed for proof.2) certificates of satisfaction are either signed , emailed using pics for supporting evidenceFinal payments were made per agreed insurance scope and contract and Rfd Services was paid (with exception to $deductible which they are supposed to pay to me ) were made therefore satisfaction was shown3) accusations on Rfd being the cause for denied Roof sheathing have been satisfied and proven with evidence of emails from the [redacted] ’s stating ** [redacted] summit county bldgDept about codes and permit being failed per enforced code4) insurance scope paid for chimney flashing’s and Rfd shows picture evidence shows we completed the flashing and fulfilled agreement to satisfaction 5) gutter guards were paid to remove and re-installRfd removed gutter guardsSo half work completed$remainsHowever homeowners were informed the brittle old gutter guards could not be installed and were requested to purchase new due to breaksNew guards never purchased by homeowners so they were not installedNow months later this has become an issueRfd Services was never paid $deductible and also upgraded shingles to lifetime valued over $and also installed rear upper slope at no charge after insurance denied or retracted verbal approvalI have satisfied all contractual agreements and walked away happy however some customers can not be happy or look for anything to “get ahead”There accusations/complaint are slanderous and hold no credibility per of signed agreementPlease call me to discuss [redacted] Thanks Dan M [redacted] RFD Services [redacted]
*** [redacted] One last point of clarification that I want added to the record Before I get phone calls from attorney’s in regards to slander as was mentioned this morning, I will not accept nor close this case until I have another Mitigation Company verify that everything was done per the signed contractA Licensed plumber verify that the soldering was done correctly and valves were installed correctly Because there are inconsistencies on the lines items that were signed off and paid for mitigation (i.edumpster and man hours), it raises concerns, and I want to be sure no other shortcuts were taken.I will have this done in the next to business days and will also have this done at my expense.-***
I am rejecting this response because: Updated Nov 14th We are still rejecting RFD services response to our complaintRFD services are again NOT addressing the fact that they did not finish the job of reinstalling the gutter guards and to re cap and mortar both the chimneys after being paid this is fraud This is what our complaint is about not the deckingWe have not asked for the $dollars back we are asking for the $RFD services deposited from us for the ChimneysRFD services seem more focused on bringing up irrelevant information about the deckingDECKING IS NOT THE COMPLAINT and RFD Services are wasting every body’s time by not address the complaint Examples of this Item 1: Trying to prove the township inspectors were present (yes they were included in emails and they were called, but were never present at our home ) is irrelevant to the Chimneys and Gutter Guards Item 2: Providing images of deck installation (AGAIN IRRELEVANT to the chimneys and Gutter Guards) We were not even asking for the $deposited for removal and re-installation of the gutter guards, which RFD services half completed (they took off the guards and never replaced, hence my picture of the guards on the floor still in previous message and figure 1) Pricing on attached state farm invoice, figure Due to RFD services prolonging this process and wasting our time further we also want half of the Gutter Guard removal and installation money back $ For this complaint to be resolved we need to see $deposited back to us for Chimney and Gutter Guards work never completedWE DO NOT NEED TO SEE ANY OTHER EVIDENCE REGARDING THE DECKING