R.F.Giardina

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ?I apologize for the delay but I have been unable to have the model railroad engine run and I have been unable to close the boiler front with the head lightI want to thank you very much for your assistanceI would have never gotten back if it were not for you But I have it back and learned a lessonCheck the internet and your agency before I put any trust in a merchant that does not respond to e-mail and phone calls and does shoddy work that takes a year to make a repair for a small toy steam engine Thank you Sincerely, [redacted]

This order has already been shipped and received by the customer.

Thank You
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
?I apologize for the delay but I have been unable to have the model railroad engine run and I have been unable to close the boiler front with the head light. I want to thank you very much for your assistance. I would have never gotten back if it were not for you.
But I have it back and learned a lesson. Check the internet and your agency before I put any trust in a merchant that does not respond to e-mail and phone calls and does shoddy work that takes a year to make a repair for a small toy steam engine.
Thank you.
 
Sincerely,
[redacted]

Review: I sent a 1950 302 American Flyer S Gauge Model Steam Engine for repairs and a check for $285.00 to cover those repairs and shipping I sent the engine on May *,2013 which was delivered by UPS (I have the receipt) and signed for by "[redacted] on May *, at 12:59. The Model Engine was examined and I was send an e-mail from the Company on Friday July **,2013 stating the repairs and return shipping. I wrote a check and sent the $285. to the R.F.F. Giardina Company. I wrote and mailed the check on July **,2013. The check was cashed my the RFG Company on July **, 2013. The e-mail stated that once the check cleared it would take 4 to 6 weeks to repair. In September I started making calls to the Company that were not returned. Eventually I received a message that after threatening them with contacting you and other agencies that "good work takes time." I tried to use the Company's web site to check status but when I put in the date and forwarded I kept getting an error message that said "The page at https:id [redacted] says..." Another message said "Did you try receive a order confirmation e-mail." I had the UPS receipt and cancelled check and thought the message was odd. (I have a copy of the check.) I continue to call up to last month to no avail.Desired Settlement: I would like my American Flyer model engine repaired and shipped to me immediately If that is not possible and it should be because the Company has had almost a year to repair a toy engine, I would like a refund and the Model engine returned to me immediately.

Business

Response:

This order has already been shipped and received by the customer.

Thank You

E-mail [redacted]

Home Page [redacted]

Online Catalog [redacted]

AF History [redacted]

Photo Galleries [redacted]

Fore Sale List [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

?I apologize for the delay but I have been unable to have the model railroad engine run and I have been unable to close the boiler front with the head light. I want to thank you very much for your assistance. I would have never gotten back if it were not for you.

But I have it back and learned a lesson. Check the internet and your agency before I put any trust in a merchant that does not respond to e-mail and phone calls and does shoddy work that takes a year to make a repair for a small toy steam engine.

Thank you.

Sincerely,