RFVA Gym

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Hi, With regards to complaint #***, the payment of $29.99was originally set to draft on the 1st of every month. Her payment declined several times that week. We made an exception for this member andallowed her to continue to work out in our facility
even though we did not havea payment. In addition to this we alsowaived her late fee that was associated with missing a payment for days. It turns out that the reason we could notdraft this payment was because we had the incorrect expiration date onfile. Through our billing company*** sends updated expiration date information through a program called “Autoupdater.” This member’s account was updated through thebilling company and then the payment was successfully drafted

It looks like it was an over sight on our part and he is being refunded the money right now.
 
Thank you,
Dana H[redacted]

[redacted] membership has been cancelled out per her request and she has been notified of the update on her account. - [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.(I've recieved $134 so far, which is just for one month)If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

After further review of this account we are unable to find record of a previous cancelation.  We have however cancelled this account immediately with no further billing and waived the cancelation fees.

To Whom it may concern:  We have reached out to the member and they have been cancelled and refunded/credited for the last month and contacted today.  We have had a management change and are getting up to date with any past due customer service issue.

[A default letter is provided here which indicates your acceptance of the business's...

offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Review: Almost two years ago I signed up for a membership with this gym and overall have been satisfied with the pricing structure as well as the services rendered. Over the last two months I have had a serious medical crisis that required me to move out of the state to get care. In the last month, I have reached out to the management at this Gold's Gym [redacted] to cancel my membership and have been unsuccessful in reaching any management. I was told by one of the employees that I need to contact Gold's gym third party payment processor, unfortunately when I did I was told that cancellations were handled in house and they could not assist me. When I contacted the gym again and spoke to that same employee he promised he would give my information directly do the manager and he would certainly call me back. That was three weeks ago and I have not been contacted by anyone. Today, August 12, 2016, I was billed again for another month of service and again contacted the gym and was told the manager was not in but would be back in 30 minutes at which time he would return my call. That was five hours ago and no returned call. It is obvious that the managment at this gym is aggressively and purposefully avoiding customers who contact them to inquire about cancelling their memberships. Their obvious disregard is not only a deplorable business practice but nefarious in nature considering this gym is holding me hostage by making this cancellation process needlessly difficult.Desired Settlement: I would like my membership to be cancelled and a refund of this month's service payment.

Business

Response:

To Whom it may concern: We have reached out to the member and they have been cancelled and refunded/credited for the last month and contacted today. We have had a management change and are getting up to date with any past due customer service issue.

Review: I joined [redacted] in late 2011 and was a member through 2012. I was relocated for work to [redacted], IL - where there are no [redacted]. Per policy, I was able to break the contract since there were no [redacted] at my new location by paying a one-time $[redacted] cancellation fee and providing proof of new residence.

In December, 2012 - I sent a $[redacted] check and faxed my lease. It has since come to my attention that [redacted] cashed the $[redacted], but continued to charge me $[redacted] each month since my move (8 months).

I called membership services multiple times and they finally told me that my lease fax was illegible and that someone had called me in December, 2012 and left a voicemail. I have no record of this, and certainly would have called back! I tried to escalate the call, but the supervisor shared she is not authorized to refund the money - that only the Client Services team can. When asking to speak with Client Services, she told me I could only send them an email.

The associate claimed my only way forward is to re-submit my lease (I am happy to do), but they will charge an ADDITIONAL $[redacted] to start over the cancellation process. To top everything off, I have an inexplicable charge from [redacted] for $[redacted] after speaking with them on the phone.

They are truly making it impossible to terminate my contract, even when I have done everything correctly and paid the cancellation fee.Desired Settlement: I would like [redacted] to pay back the $[redacted] cents they have charged in monthly membership fees as well as the miscellaneous $[redacted] that appeared on my credit card today, totaling in $[redacted].

Business

Response:

To whom it may concern:

In regards to complaint number [redacted]: Upon review of the complaint it appears that

an oversight on our behalf has occurred with regards to the cancellation date. After contacting the complainant we explained

that a refund for the request amount will be refunded.

Thank you,

Review: Trying to cancel gym membership since I moved from [redacted] 3 months ago. First contact I apparently was not in the system. Second contact the same thing. Third contact was found in the system did what was asked of me and I am still being charged for a gym membership I no longer have access to due to the fact that I am now 2 hours away from this facility.Desired Settlement: Gym membership CANCELLED

Business

Response:

To whom it may concern,

Regarding a recent complaint sent to the Revdex.com involving [redacted] and Gold’s Gym, RFVA GYM, LLC, the member Ms. Gomez expressed her attempts to cancel her current membership that began January 12, 2013. The terms of the membership that was agreed uponand signed by both [redacted] and Gold’s Gym, RFVA, LLC was for a single gym membershipbeginning January 12, 2013 with an obligation through February, 24, 2015.

Per [redacted]’s complaint regarding cancellation Gold’s Gym has documentation dating 10/1/13of a phone call placed by [redacted] regarding cancellation of her membership. [redacted] was advised of cancellation policies due to relocation, what documents would be accepted, and how she could go about delivering them. Per the terms of cancellation for [redacted]’s membershipa hand written letter needed to be delivered to the [redacted] of the facility in order to cancel via in person or certified letter along with documentation of her relocation and a $50 cancellation fee. These items were not fulfilled by [redacted] hence why her membership was not cancelled.

I have attempted to contact [redacted] and left specific instructions on how I can be reached but have yet to hear back from her.

Should any further information need to be provided please contact me directly via phone at[redacted] or email, [redacted] whichever is most convenient.

Thank you,

Review: On March 12, 2015 this company minipulated my credit card expiration date after I clearly told them on March 9,2015 that I would be in there gym on March 13, 2015 to put my new credit card # on file. On March 12, 2015 before my payday they went into my account and removed the funds out. When I called them to ask how did they do that. I was told by a rep that I called then on March 11th, 2015 and gave them my card #. Which is untrue and a lie.Desired Settlement: They need to be fined or something by the state....

Business

Response:

Hi, With regards to complaint #[redacted], the payment of $29.99was originally set to draft on the 1st of every month. Her payment declined several times that week. We made an exception for this member andallowed her to continue to work out in our facility even though we did not havea payment. In addition to this we alsowaived her late fee that was associated with missing a payment for 11 days. It turns out that the reason we could notdraft this payment was because we had the incorrect expiration date onfile. Through our billing company[redacted] sends updated expiration date information through a program called “Autoupdater.” This member’s account was updated through thebilling company and then the payment was successfully drafted.

Review: I had a contract with Gold's Gym which I cancelled last year. I have attempted to find a cancellation number for this but am unable to at this point. I thought that everything was fine until I noticed that they were still billing my [redacted] card for a monthly fee. I usually pay everything online and had not noticed this monthly withdrawal until now. I called the gym on 8/7/15 and spoke to "[redacted]" who I have been told is a manager. I told him of the issue and he assured me he would take care of it. He also promised to call or texted me that day as to the outcome. There was no response that day. I called again on 8/10/15 and again spoke to [redacted], who promised he would take care of things that day and notify me. I also informed he that I can taken Gold's Gym off of my ** account so that no more payments would be deducted. There was no response that day either. I called again today. I was not able to get [redacted]. I was told he was in a meeting, and that he would call as soon as it was over. I received no received no response today either. At this point I am very frustrated. I did not realized they were withdrawing my money. I expect they would have some record of the transaction as well at the gym. I would like for them to make an effort to find it. I would like my money refunded, and I written notice that my membership is officially closed. Thank you, [redacted]Desired Settlement: I would like for them to make an effort to find their record of my cancellation last year. I would like my money refunded, and I written notice that my membership is officially closed. Thank you, [redacted]

Business

Response:

After further review of this account we are unable to find record of a previous cancelation. We have however cancelled this account immediately with no further billing and waived the cancelation fees.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I have tried to cancel my contract with this company since December 9,2014, I have written a letter to both the [redacted], and the manager on staff. I have called and waited for not only a response but have physically waited in the gym facilities to speak to a manager in order to fill out cancelation materials. I have written a cancelation letter and have not recieved any response or help via email or phone. I have been ignored and told that these managers have been either in meetings or are not available. I have emailed the [redacted] and he has responded with only 1 email from 12/23 stating the following.

(I apologize for the delay in this email. The front desk staff left a message saying you stopped by and emailed but I didn’t see any from you until I filtered through my spam folder.

I noticed you joined earlier in the month outside of our 3 day grace period. I can still help you and try to figure out what we need to do but would you mind sharing why you want to cancel? I saw you mentioned something about another facility you already joined as well?

Thanks in advance,

[redacted].Desired Settlement: I would like to cancel my contract with Golds Gym, that is all I want. Their recods should show that I only attended one time ever. I want them to stop ignoring my calls, my visits, and paperwork that I have left them and actually call me with a date and time to come in and fill out cancelation paperwork. I do not want a refund for my activation fee, but I do not feel it is fair that they keep charging me when I have only used their facility once and called them on the 9th and showed up that same week to cancel to only be given the wrong email address to contact the on call manager. I refuse to pay the fees for not using this facility that they have continued to charge me , it would be one thing if my inquires were delt with respect but I have been fully ignored and refused services for cancelation. I want this contracted ended and my charges wiped, and then to never be contacted by any Golds Gym facility again.

Thank you, [redacted]

Business

Response:

[redacted] membership has been cancelled out per her request and she has been notified of the update on her account. - [redacted]

Review: In the spring of 2015(May or June) I signed a contract with Golds Gym general usage as well as a contract for PT(personal training sessions. Then after maybe 3 or 4 weeks of going to the gym I decided to cancel my membership(and I assumed, my PT sessions.)This is where the problem starts: I have still been recieving bills for $99 every month(including this month, November) some of which I wasn't able to pay immediately, leaving me to have to pay for over draft fees. I was informed that the PT session was seperate from the general gym contract however The first time or so I thought it might have been a mistake but the second time I contacted the personal trainer who I was with at the gym who told me to contact another employee who was supposedly the manager of PT. I tried multiple times to contact him and was unsuccessful and in the mean time I was still getting billed every month so I contacted the other gym location and was told by a staff member there that I could cancel my PT subscription by emailing the manager and signing my name. I did so, (in fact I emailed both PT managers at both locations) but didn't recieve any answer. At that point I once again contacted my PT trainer and explained to him what was going on and he said he met with the manager and told me that the problem should be dealt with. That was in october and yet I'm still being billed for $99, for which I can't even pay back since I wasn't expecting it.Desired Settlement: I need for Golds Gym to AT LEAST refund me the $99 automatic bills for October and November, plus the two $35 overdraft fees that I had to pay since I wasn't expecting the bills.

Business

Response:

Our records indicate that Mr. [redacted]' membership agreement was indeed cancelled on August 19th. Though he was no longer responsible for his membership dues at that time, he still had Personal Training agreement that was signed on May 21st in which he agreed to pay $99 a month for one session every other week. In order to cancel this agreement, written notice is required. We have not received any written notice to cancel his Personal Training agreement at this time. This is completely separate from the membership agreement. We understand that he has made attempts to contact our personal training director so, as a courtesy, we have cancelled his personal training agreement with no future payments due as of November 24th and we have processed a refund for his October and November dues along with his two overdraft charges for a total of $268. He will receive this refund by mail within the next 30 days.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.(I've recieved $134 so far, which is just for one month)If the company does not perform as promised I can get back to you at: [redacted].

Regards,