R.G. Brown Refuse Removal

February 11th, 2016IN RESPONSE.In agreement we pick up trash weekly and our bills are processed and sent out on the last business day of every month for the following month’s service after all transactions have been processedWe received *** ***’s payment of $check #*** on February
2nd, after we had already sent out the February statement which may have caused her confusion as to why her statement didn’t reflect her last paymentWe apologize if *** *** attempted to call us and we were not able to answer or give a timely response to her voicemail if she left oneOur billing statements are marked with a late notice upon being sixty days past dueIn disagreement *** *** claims to have spoken with the company on January 1st, although this is improbable being that although our trucks were operating that day our office personnel were not.This has been a response to complaint ID ***Attached is a copy of *** ***’s billing history.Hopefully between our response and the copy of *** ***’s billing history both parties will be satisfied.Thank you,David B

February 11th, 2016
IN RESPONSE.In agreement we pick up trash weekly and our bills are processed and sent out on the last business day of every month for the following month’s service after all transactions have been processed. We received [redacted]’s payment of $30.00 check #[redacted]...

on February 2nd, 2016 after we had already sent out the February statement which may have caused her confusion as to why her statement didn’t reflect her last payment. We apologize if [redacted] attempted to call us and we were not able to answer or give a timely response to her voicemail if she left one. Our billing statements are marked with a late notice upon being sixty days past due. In disagreement [redacted] claims to have spoken with the company on January 1st, 2016 although this is improbable being that although our trucks were operating that day our office personnel were not.This has been a response to complaint ID [redacted]. Attached is a copy of [redacted]’s billing history.Hopefully between our response and the copy of [redacted]’s billing history both parties will be satisfied.Thank you,David B.