Re: [redacted] Request was receive on 12/23/Went out on 01/08/2016, Unit need [redacted] (ETA: 01/14) Customer was re-scheduled for Monday 01/however, we were unable to go due to Inclement WeatherTried several times after that, left message on 01/for appointment on Monday 01/25, Tuesday 01/MrMack confirmed for Friday 01/Time: 1:p.mTech got there around 2:This is why we give customer a window time of 2-hoursMr [redacted] said his wife gets home at 1:Because we do multiple house calls, you can run over time depending on service needed at another customer's home ahead of youRobert went out on Friday 01/and the part was damagedHad to re-ordered the [redacted] and received part (ETA: 02/11.) Already booked up for FridayWill re-schedule for Friday 02/unless the customer can do it on Monday 02/2-p.m.(I found out through Cross Country Home Service that Mr [redacted] is in the military and he can only be there on Friday) One thing we are not, is liars and thievesThanks, [redacted] Office Manger
Re: [redacted] Request was receive on 12/23/Went out on 01/08/2016, Unit need [redacted] (ETA: 01/14) Customer was re-scheduled for Monday 01/however, we were unable to go due to Inclement WeatherTried several times after that, left message on 01/for appointment on Monday 01/25, Tuesday 01/MrMack confirmed for Friday 01/Time: 1:p.mTech got there around 2:This is why we give customer a window time of 2-hoursMr [redacted] said his wife gets home at 1:Because we do multiple house calls, you can run over time depending on service needed at another customer's home ahead of youRobert went out on Friday 01/and the part was damagedHad to re-ordered the [redacted] and received part (ETA: 02/11.) Already booked up for FridayWill re-schedule for Friday 02/unless the customer can do it on Monday 02/2-p.m.(I found out through Cross Country Home Service that Mr [redacted] is in the military and he can only be there on Friday) One thing we are not, is liars and thievesThanks, [redacted] Office Manger