RGB Technology Services

Revdex.com spoke with Mr [redacted] The date the customer originally provided in the complaint were not correct but with the information she provided additionally he was able to locate the informationthe customer did come to have her screen replacedHowever, her case was bent and the business was not able to guarantee the screen work because a bent case will damage a screenThe customer was made aware of that before the screen was replaced but she did not elect to have the fixed first

Revdex.com:im not Sure where we go from here mr [redacted] is going to keep telling lies and dragging this complaint outAll the while my computer is still brokenWhen I originally sent my computer to mr [redacted] he told me he would fit it only when I went to pick up the computer and asked why the back was still bent did mr [redacted] tell me that he couldn't unbend the back because if he did it would effect the structure of the entire lid never did he tell me that having the lid bent would effect the screenOnce the screen went out and I was able to bring it back to mr [redacted] did he tell me that he sent it to [redacted] and paid dollars out of his pocket to have it serviced and mr [redacted] told me that the tech at [redacted] told him that the reason the screen went out was because of the bend I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Revdex.com spoke with Mr. [redacted]. The date the customer originally provided in the complaint were not correct but with the information she provided additionally he was able to locate the information. the customer did come to have her screen replaced. However, her case was bent and the business was not able...

to guarantee the screen work because a bent case will damage a screen. The customer was made aware of that before the screen was replaced but she did not elect to have the fixed first.

Revdex.com:im not Sure where we go from here mr [redacted] is going to keep telling lies and dragging this complaint out. All the while my computer is still broken. When I originally sent my computer to mr [redacted] he told me he would fit it only when I went to pick up the computer and asked why the back was still bent did mr. [redacted] tell me that he couldn't unbend the back because if he did it would effect the structure of the entire lid never did he tell me that having the lid bent would effect the screen. Once the screen went out and I was able to bring it back to mr. [redacted] did he tell me that he sent it to [redacted] and paid 75 dollars out of his pocket to have it serviced and mr. [redacted] told me that the tech at [redacted] told him that the reason the screen went out was because of the bend. 
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com spoke with Mr. [redacted] from the business. This customer's screen was not sent off to [redacted] it was a replacement done in house. He told her before he worked on it that it might not hold because of the damage to the case. The customer elected to go ahead with the service and is now unhappy because the case continued to damage the screen as he said that it would because she did not fix that before fixing the screen.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewedWhen I took my computer to get fixed for the first time Mr. [redacted]Told me that he would fix it. Only when I went to pick it up did he tell me that he couldn't  unbend the corner of the computer top. He never told me that the bend would effect the screen. When the screen went out on me he tell me that after he sent the computer to the [redacted]  company did they supposedly tell him that the screen went out due to the bend. And as I stated before I called [redacted] and they said they had no record of my computer  being sent in. I don't want Mr. [redacted] dealing  with my computer  ever again because  he has shown that he is untrustworthy and a lier what I would like is my money back so I can get my computer  fixed by a reputable and reliable  company.
Regards,
[redacted]

Review: I took my computer to RGB Technology for a broken screen the [redacted] told me that I couldn't buy my own screen because he gets the best quality with a warranty. I gave him close to 200 dollars to fix the screen. only for it to go out on me 5 months later. when I called him about it he told me that the screen had a 6 month warranty on it and he would have to assess the computer before he could tell me how much more I would have to pay. I was very upset at hearing this because he told me that there was a warranty on it. when I got the computer to him he kept it for about a week or two then asked me to come back and get it. when I got to his shop he told me that he had sent the computer into the [redacted] company and paid 75.00 dollars of his own money to find the problem and they told him that the screen went out because of a bend in the corner of the top had put pressure on the screen and caused it to go out. he offered me to trade a very old computer in his shop for mine or for me to leave the computer with him until I could find a whole back to the lap top then he would install it. By this point I didn't trust leaving my computer with him at all, so I took it with me. I then called [redacted] and asked if my computer had in been sent to them and they found no record of my computer being serviced or sent in at all, the person that I spoke to also told me that they charge 99.00 dollars check out computer problems not 75.00Desired Settlement: I would like to send my computer to [redacted] and have them fix it properly because they have a real warranty on all there products and services. I want my full refund and nothing more or less.

Business

Response:

Revdex.com spoke with Mr. [redacted]. The date the customer originally provided in the complaint were not correct but with the information she provided additionally he was able to locate the information. the customer did come to have her screen replaced. However, her case was bent and the business was not able to guarantee the screen work because a bent case will damage a screen. The customer was made aware of that before the screen was replaced but she did not elect to have the fixed first.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewedWhen I took my computer to get fixed for the first time Mr. [redacted]Told me that he would fix it. Only when I went to pick it up did he tell me that he couldn't unbend the corner of the computer top. He never told me that the bend would effect the screen. When the screen went out on me he tell me that after he sent the computer to the [redacted] company did they supposedly tell him that the screen went out due to the bend. And as I stated before I called [redacted] and they said they had no record of my computer being sent in. I don't want Mr. [redacted] dealing with my computer ever again because he has shown that he is untrustworthy and a lier what I would like is my money back so I can get my computer fixed by a reputable and reliable company.

Regards,

Business

Response:

Revdex.com spoke with Mr. [redacted] from the business. This customer's screen was not sent off to [redacted] it was a replacement done in house. He told her before he worked on it that it might not hold because of the damage to the case. The customer elected to go ahead with the service and is now unhappy because the case continued to damage the screen as he said that it would because she did not fix that before fixing the screen.

Consumer

Response:

im not Sure where we go from here mr [redacted] is going to keep telling lies and dragging this complaint out. All the while my computer is still broken. When I originally sent my computer to mr [redacted] he told me he would fit it only when I went to pick up the computer and asked why the back was still bent did mr. [redacted] tell me that he couldn't unbend the back because if he did it would effect the structure of the entire lid never did he tell me that having the lid bent would effect the screen. Once the screen went out and I was able to bring it back to mr. [redacted] did he tell me that he sent it to [redacted] and paid 75 dollars out of his pocket to have it serviced and mr. [redacted] told me that the tech at [redacted] told him that the reason the screen went out was because of the bend.

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,