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R.G.M. Elite, Inc

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R.G.M. Elite, Inc Reviews (4)

Complaint: ***
I am rejecting this response because: I do not like the vacuum and want to return it (in addition to the fact that I was under a doctor's care during the purchase and taking very strong pain pills)
Regards,
*** ***

Dear Ms. [redacted]: Regarding the above complaint, she called the Kirby Co. main office and I spoke to them afterwards. TheY informed me that she had no standing under the Federal and Texas law mandating a three (3) business day cancellation period by her own admission of being late to send it. In her...

complaint, she states that she will not be finished with her foot problems until 30 December, 2016. In her original request to us mailed on 7 November, 2016, in an official FAA envelope, she stated that her recovery would be up on 14 November. She did give us the name of a person she says is her doctor, but since she is "versed in using Small Claims Court (see attached)," she shoulld be aware that medical providers must observe HIPPA, we cannot contact him. All other matters aside, we will not be honoring her request to take the Kirby back and she is responsible for the full amount financed, plus finance charges to which she agreed. Sincerely, ** [redacted]

We fully understand the customer wants to cancel her contract, but, as she noted in her, initial request to us and in her complaint to you, she also  wants us to ignore state and federally mandated law to do so.  We regret to inform her that we will not be doing that due to the precedent that would set.  The law is there for her protection as well as ours. Thank you for allowing us this opportunity to resolve the matter.

Complaint: [redacted]
I am rejecting this response because:  I was on extremely strong pain killers when I accepted this contract and I want my complaint to remain unresolved and open.
Regards,
[redacted]

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Address: 8053 Boulevard 26 Ste J, North Richland Hills, Texas, United States, 76180-7100

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