Revdex.com Upstate South Carolina North Church Street Suite C Greenville, SC RE: ID # [redacted] To Whom It May Concern: This letter is in response to the above mentioned ID# First and foremost, as a used car dealer in the state of South Carolina, all of our cars are sold AS IS That being the fact, all customers are required to sign a Buyer’s Guide stating that all cars are sold AS IS which states: “YOU (customer) WILL PAY ALL COSTS FOR ANY REPAIRSThe dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle)Ms [redacted] signed the Buyer’s Guide when she purchased the automobile referenced in her claim, the Nissan Murano Although our cars are sold AS IS, as Ms [redacted] stated herself, we did try to work with her in reference to the problem she experienced with the first car mentioned in her complaint, the Buick Rendezvous After we, (Prestigious Motor Cars) had taken the car back on several occasions and tried to resolve Ms [redacted] ’s concerns, she eventually decided she no longer wanted the Buick Rendezvous At that point, we allowed her to keep the Lexus ES that we had given her as a loaner car while her car was being repaired, until we found the car she really wanted – a Nissan Murano Even though we have a rental car division, we did not charge Ms [redacted] any rental fees to drive the Lexus We even suggested to her on several occasions that she should keep the Lexus since she had driven it for a while, and knew it to be a reliable car; but she refused We eventually found the Nissan Murano, and Ms [redacted] was very pleased As Ms [redacted] stated, approximately two weeks after she purchased the Nissan Murano, she experienced a problem She took it to one of the local auto parts stores to have the problem diagnosed, and was informed that the sensors and battery were bad Ms [redacted] stated that she was going to have the car fixed herself on Friday when she got paid Apparently she did not take care of the repairs, because the following week Ms [redacted] called and said the car had broken down on herWe had the car towed to [redacted] to be repaired Once again, we provided Ms [redacted] with a rental car at no charge to her while her car was being repaired The car was repaired and returned to Ms [redacted] on or around August 26th On September 30th, after having the car a little over a month, Ms [redacted] called and stated that the car cut off We had the car towed to [redacted] , and the mechanic inspected the car and stated that the motor had locked down because Ms [redacted] had failed to put oil in the car We offered to assist Ms [redacted] with having the car repaired, and offered her a rental car considerably lower than our rental rates However, Ms [redacted] , her mother, and her grandmother insisted that we should again, provide a free loaner car, and have the car repaired at our expense After explaining to Ms [redacted] and her family that we could not take care of the expenses because the problem was due to lack of maintenance on her part they became upset We are not insensitive to Ms [redacted] , or any of our customer’s situations; which we feel our actions have clearly displayed As mentioned earlier, we sell all of our cars AS IS, which legally releases us from any liability once a car is purchased Even though that is the case, we still went above and beyond to try to satisfy Ms [redacted] We do not normally provide loaner cars at no charge, we do not normally pay for towing and repairs, and we do not normally allow a customer to switch cars, however we did all of those things for Ms [redacted] But once we informed her that we could not pay for damages that she could have prevented, she became upset Ms [redacted] is requesting a refund of her $down payment, however we have spent a lot more than that between all of the towing costs, and repairs trying to make the situation right for Ms [redacted] We will also have to put a new engine in the Nissan Murano, so we have already taken a huge loss in this situationUnfortunately, at this time there is nothing else we can do to assist her
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
First off
the buisness DID NOT give us an offer at all They simply told their side of the story, which is false!! They did not fo everything they could to help me They act like they didnt really care YES, she did reduce my payment to every weeks because YES my grand did get sick with cancer and my daughter was unable to work And yes he did offer me another car but my question is why would I trust them to do so ? And still keep paying? When they CLEARLY never got the job done on the first car and off top it was a bad car, he even stated so! When he did offer me another car he also told me what was wrong with that one! So why would I ? He simply told me he would get the door handles from the junk yard, never did!!! So this issue is far from resolved! I would like all of my money I put into the car!
From the first time we stepped on the lot, the staff has always been helpful and courteousThey go above and beyond to make sure our needs are metThey found the perfect car to fit our needs and did everything to get us into the car that dayI highly recommend them to anyone looking for a good used vehicle
Ms.*** has had the car since March and has driven the car for over four months. Although, as I mentioned previously, all of our cars are sold as is, I have still tried to assist Ms.***I referred her to a mechanic who offered an affordable rate, then she chose to take the car to another mechanic. I have no way of knowing what the other mechanic did to the car. . I gave her an option to trade for a different automobile, which she has rejected. I am not able to refund the money to her for a car she has driven over four monthsAt this point, there is nothing further I can do to assist her
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I'm rejecting this offer because as I stated before I've gotten cars from this establishment and both cars have NOT been reliable and have messed up on me more than once The first car messed up me the next day from purchasing the car which was the Buick and even with them fixing it , it messed up once again So , now I'm not going to accept a car that's not reliable especially with the fact I have small children involve and it was extremely hot outside during the breakdowns of the vehicle The Nissan Murano , yes I was satisfied with the car that's the vehicle I originally wanted after the Buick However , it didn't even last weeks it was messing up and giving me trouble So , it was there responsibility to fix the car because these issues were areasy wrong with the vehicles before a purchase was made It was stated that the cars are sold but if my vehicle messes up a day after purchase or within a day period I'm entitled to a refund or another car that's reliable It's not my responsibility to have to buy a vehicle and get the repairs done right after it's been purchase and I didn't even have either one for a month The Lexus that tried to give me something was wrong with that one too , it has maintain economic required on that as well Basically , they want to give me a car where if anything was to happen to it , I'd have to pay high maintaince fees that I don't have A single parent of I need a reliable car that I shouldn't have to worry if it's gonna mess up tomorrow My Buick was towed twice & my Nissan had been towed times within a few weeks of having the vehicle That's unacceptable , and the Nissan had oil in it , like I stated previously it was checked by my grandfather and he said the oil was still and clean The car needed no oil in it , there was already oil in there I am still requesting a refund of my $, I've been through a lot these past few months and now I'm without a car because they refused to fix and pay for the repairs of my car I've been depending on others to get back and forth to work and getting the kids to daycare everyday it's been vey hectic for my kids and I This has caused me a lot of stress and struggle .
Thanks ,
*** ***
Regards,
*** ***
Revdex.com Upstate South Carolina 408 North Church Street Suite C Greenville, SC 29601 RE: ID #[redacted] To Whom It May Concern: This letter is in response to the above mentioned ID#. First...
and foremost, as a used car dealer in the state of South Carolina, all of our cars are sold AS IS. That being the fact, all customers are required to sign a Buyer’s Guide stating that all cars are sold AS IS which states: “YOU (customer) WILL PAY ALL COSTS FOR ANY REPAIRS. The dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle). Ms. [redacted] signed the Buyer’s Guide when she purchased the automobile referenced in her claim, the 2003 Nissan Murano. Although our cars are sold AS IS, as Ms. [redacted] stated herself, we did try to work with her in reference to the problem she experienced with the first car mentioned in her complaint, the 2005 Buick Rendezvous. After we, (Prestigious Motor Cars) had taken the car back on several occasions and tried to resolve Ms. [redacted]’s concerns, she eventually decided she no longer wanted the Buick Rendezvous. At that point, we allowed her to keep the 2005 Lexus ES 350 that we had given her as a loaner car while her car was being repaired, until we found the car she really wanted – a Nissan Murano. Even though we have a rental car division, we did not charge Ms. [redacted] any rental fees to drive the Lexus. We even suggested to her on several occasions that she should keep the Lexus since she had driven it for a while, and knew it to be a reliable car; but she refused. We eventually found the 2003 Nissan Murano, and Ms. [redacted] was very pleased. As Ms. [redacted] stated, approximately two weeks after she purchased the Nissan Murano, she experienced a problem. She took it to one of the local auto parts stores to have the problem diagnosed, and was informed that the sensors and battery were bad. Ms. [redacted] stated that she was going to have the car fixed herself on Friday when she got paid. Apparently she did not take care of the repairs, because the following week Ms. [redacted] called and said the car had broken down on her. We had the car towed to [redacted] to be repaired. Once again, we provided Ms. [redacted] with a rental car at no charge to her while her car was being repaired. The car was repaired and returned to Ms. [redacted] on or around August 26th. On September 30th, after having the car a little over a month, Ms. [redacted] called and stated that the car cut off. We had the car towed to [redacted], and the mechanic inspected the car and stated that the motor had locked down because Ms. [redacted] had failed to put oil in the car. We offered to assist Ms. [redacted] with having the car repaired, and offered her a rental car considerably lower than our normal rental rates. However, Ms. [redacted], her mother, and her grandmother insisted that we should again, provide a free loaner car, and have the car repaired at our expense. After explaining to Ms. [redacted] and her family that we could not take care of the expenses because the problem was due to lack of maintenance on her part they became upset. We are not insensitive to Ms. [redacted], or any of our customer’s situations; which we feel our actions have clearly displayed. As mentioned earlier, we sell all of our cars AS IS, which legally releases us from any liability once a car is purchased. Even though that is the case, we still went above and beyond to try to satisfy Ms. [redacted]. We do not normally provide loaner cars at no charge, we do not normally pay for towing and repairs, and we do not normally allow a customer to switch cars, however we did all of those things for Ms. [redacted]. But once we informed her that we could not pay for damages that she could have prevented, she became upset. Ms. [redacted] is requesting a refund of her $750.00 down payment, however we have spent a lot more than that between all of the towing costs, and repairs trying to make the situation right for Ms. [redacted]. We will also have to put a new engine in the Nissan Murano, so we have already taken a huge loss in this situation. Unfortunately, at this time there is nothing else we can do to assist her.
Revdex.com Upstate South Carolina North Church Street Suite C Greenville, SC RE: ID # [redacted] To Whom It May Concern: This letter is in response to the above mentioned ID# First and foremost, as a used car dealer in the state of South Carolina, all of our cars are sold AS IS That being the fact, all customers are required to sign a Buyer’s Guide stating that all cars are sold AS IS which states: “YOU (customer) WILL PAY ALL COSTS FOR ANY REPAIRSThe dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle)Ms [redacted] signed the Buyer’s Guide when she purchased the automobile referenced in her claim, the Nissan Murano Although our cars are sold AS IS, as Ms [redacted] stated herself, we did try to work with her in reference to the problem she experienced with the first car mentioned in her complaint, the Buick Rendezvous After we, (Prestigious Motor Cars) had taken the car back on several occasions and tried to resolve Ms [redacted] ’s concerns, she eventually decided she no longer wanted the Buick Rendezvous At that point, we allowed her to keep the Lexus ES that we had given her as a loaner car while her car was being repaired, until we found the car she really wanted – a Nissan Murano Even though we have a rental car division, we did not charge Ms [redacted] any rental fees to drive the Lexus We even suggested to her on several occasions that she should keep the Lexus since she had driven it for a while, and knew it to be a reliable car; but she refused We eventually found the Nissan Murano, and Ms [redacted] was very pleased As Ms [redacted] stated, approximately two weeks after she purchased the Nissan Murano, she experienced a problem She took it to one of the local auto parts stores to have the problem diagnosed, and was informed that the sensors and battery were bad Ms [redacted] stated that she was going to have the car fixed herself on Friday when she got paid Apparently she did not take care of the repairs, because the following week Ms [redacted] called and said the car had broken down on herWe had the car towed to [redacted] to be repaired Once again, we provided Ms [redacted] with a rental car at no charge to her while her car was being repaired The car was repaired and returned to Ms [redacted] on or around August 26th On September 30th, after having the car a little over a month, Ms [redacted] called and stated that the car cut off We had the car towed to [redacted] , and the mechanic inspected the car and stated that the motor had locked down because Ms [redacted] had failed to put oil in the car We offered to assist Ms [redacted] with having the car repaired, and offered her a rental car considerably lower than our rental rates However, Ms [redacted] , her mother, and her grandmother insisted that we should again, provide a free loaner car, and have the car repaired at our expense After explaining to Ms [redacted] and her family that we could not take care of the expenses because the problem was due to lack of maintenance on her part they became upset We are not insensitive to Ms [redacted] , or any of our customer’s situations; which we feel our actions have clearly displayed As mentioned earlier, we sell all of our cars AS IS, which legally releases us from any liability once a car is purchased Even though that is the case, we still went above and beyond to try to satisfy Ms [redacted] We do not normally provide loaner cars at no charge, we do not normally pay for towing and repairs, and we do not normally allow a customer to switch cars, however we did all of those things for Ms [redacted] But once we informed her that we could not pay for damages that she could have prevented, she became upset Ms [redacted] is requesting a refund of her $down payment, however we have spent a lot more than that between all of the towing costs, and repairs trying to make the situation right for Ms [redacted] We will also have to put a new engine in the Nissan Murano, so we have already taken a huge loss in this situationUnfortunately, at this time there is nothing else we can do to assist her
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
First off
the buisness DID NOT give us an offer at all They simply told their side of the story, which is false!! They did not fo everything they could to help me They act like they didnt really care YES, she did reduce my payment to every weeks because YES my grand did get sick with cancer and my daughter was unable to work And yes he did offer me another car but my question is why would I trust them to do so ? And still keep paying? When they CLEARLY never got the job done on the first car and off top it was a bad car, he even stated so! When he did offer me another car he also told me what was wrong with that one! So why would I ? He simply told me he would get the door handles from the junk yard, never did!!! So this issue is far from resolved! I would like all of my money I put into the car!
From the first time we stepped on the lot, the staff has always been helpful and courteousThey go above and beyond to make sure our needs are metThey found the perfect car to fit our needs and did everything to get us into the car that dayI highly recommend them to anyone looking for a good used vehicle
Ms.*** has had the car since March and has driven the car for over four months. Although, as I mentioned previously, all of our cars are sold as is, I have still tried to assist Ms.***I referred her to a mechanic who offered an affordable rate, then she chose to take the car to another mechanic. I have no way of knowing what the other mechanic did to the car. . I gave her an option to trade for a different automobile, which she has rejected. I am not able to refund the money to her for a car she has driven over four monthsAt this point, there is nothing further I can do to assist her
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I'm rejecting this offer because as I stated before I've gotten cars from this establishment and both cars have NOT been reliable and have messed up on me more than once The first car messed up me the next day from purchasing the car which was the Buick and even with them fixing it , it messed up once again So , now I'm not going to accept a car that's not reliable especially with the fact I have small children involve and it was extremely hot outside during the breakdowns of the vehicle The Nissan Murano , yes I was satisfied with the car that's the vehicle I originally wanted after the Buick However , it didn't even last weeks it was messing up and giving me trouble So , it was there responsibility to fix the car because these issues were areasy wrong with the vehicles before a purchase was made It was stated that the cars are sold but if my vehicle messes up a day after purchase or within a day period I'm entitled to a refund or another car that's reliable It's not my responsibility to have to buy a vehicle and get the repairs done right after it's been purchase and I didn't even have either one for a month The Lexus that tried to give me something was wrong with that one too , it has maintain economic required on that as well Basically , they want to give me a car where if anything was to happen to it , I'd have to pay high maintaince fees that I don't have A single parent of I need a reliable car that I shouldn't have to worry if it's gonna mess up tomorrow My Buick was towed twice & my Nissan had been towed times within a few weeks of having the vehicle That's unacceptable , and the Nissan had oil in it , like I stated previously it was checked by my grandfather and he said the oil was still and clean The car needed no oil in it , there was already oil in there I am still requesting a refund of my $, I've been through a lot these past few months and now I'm without a car because they refused to fix and pay for the repairs of my car I've been depending on others to get back and forth to work and getting the kids to daycare everyday it's been vey hectic for my kids and I This has caused me a lot of stress and struggle .
Thanks ,
*** ***
Regards,
*** ***
Revdex.com Upstate South Carolina 408 North Church Street Suite C Greenville, SC 29601 RE: ID #[redacted] To Whom It May Concern: This letter is in response to the above mentioned ID#. First...
and foremost, as a used car dealer in the state of South Carolina, all of our cars are sold AS IS. That being the fact, all customers are required to sign a Buyer’s Guide stating that all cars are sold AS IS which states: “YOU (customer) WILL PAY ALL COSTS FOR ANY REPAIRS. The dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle). Ms. [redacted] signed the Buyer’s Guide when she purchased the automobile referenced in her claim, the 2003 Nissan Murano. Although our cars are sold AS IS, as Ms. [redacted] stated herself, we did try to work with her in reference to the problem she experienced with the first car mentioned in her complaint, the 2005 Buick Rendezvous. After we, (Prestigious Motor Cars) had taken the car back on several occasions and tried to resolve Ms. [redacted]’s concerns, she eventually decided she no longer wanted the Buick Rendezvous. At that point, we allowed her to keep the 2005 Lexus ES 350 that we had given her as a loaner car while her car was being repaired, until we found the car she really wanted – a Nissan Murano. Even though we have a rental car division, we did not charge Ms. [redacted] any rental fees to drive the Lexus. We even suggested to her on several occasions that she should keep the Lexus since she had driven it for a while, and knew it to be a reliable car; but she refused. We eventually found the 2003 Nissan Murano, and Ms. [redacted] was very pleased. As Ms. [redacted] stated, approximately two weeks after she purchased the Nissan Murano, she experienced a problem. She took it to one of the local auto parts stores to have the problem diagnosed, and was informed that the sensors and battery were bad. Ms. [redacted] stated that she was going to have the car fixed herself on Friday when she got paid. Apparently she did not take care of the repairs, because the following week Ms. [redacted] called and said the car had broken down on her. We had the car towed to [redacted] to be repaired. Once again, we provided Ms. [redacted] with a rental car at no charge to her while her car was being repaired. The car was repaired and returned to Ms. [redacted] on or around August 26th. On September 30th, after having the car a little over a month, Ms. [redacted] called and stated that the car cut off. We had the car towed to [redacted], and the mechanic inspected the car and stated that the motor had locked down because Ms. [redacted] had failed to put oil in the car. We offered to assist Ms. [redacted] with having the car repaired, and offered her a rental car considerably lower than our normal rental rates. However, Ms. [redacted], her mother, and her grandmother insisted that we should again, provide a free loaner car, and have the car repaired at our expense. After explaining to Ms. [redacted] and her family that we could not take care of the expenses because the problem was due to lack of maintenance on her part they became upset. We are not insensitive to Ms. [redacted], or any of our customer’s situations; which we feel our actions have clearly displayed. As mentioned earlier, we sell all of our cars AS IS, which legally releases us from any liability once a car is purchased. Even though that is the case, we still went above and beyond to try to satisfy Ms. [redacted]. We do not normally provide loaner cars at no charge, we do not normally pay for towing and repairs, and we do not normally allow a customer to switch cars, however we did all of those things for Ms. [redacted]. But once we informed her that we could not pay for damages that she could have prevented, she became upset. Ms. [redacted] is requesting a refund of her $750.00 down payment, however we have spent a lot more than that between all of the towing costs, and repairs trying to make the situation right for Ms. [redacted]. We will also have to put a new engine in the Nissan Murano, so we have already taken a huge loss in this situation. Unfortunately, at this time there is nothing else we can do to assist her.