R&H Contracting

To whom it may concern,The first contact we received from [redacted] was on June 26; however this was just a missed phone call, as she did not leave a voice message and we don't typically respond to just missed calls, as you can imagine we get quite a few of theseShe then contacted us again on June 29, leaving a minute voicemail, which our employee [redacted] returned that same day, if not within hours, as is our companies standard practiceWe told [redacted] that that all graduation DVD orders were being shipped out that week, and if she would like to receive tracking information to please provide us with an email addressIn trying to look up her order, however, we could not find it and knew that our system had made an error, which occasionally does happenWe sent out an email to the email address she provided over the phone ( [redacted] ), explaining this and asking for an address in which to ship her DVD since our system did not save her order, however we never heard back from her email regarding the situation (Come to find out the email she provided us [which we repeated back to her over the phone to verify] was different that the one she provided you)Then several weeks later, on July 11, she called back again because of course she had still not received her DVDWe called back within the hour and explained the situation to her again over the phone, that our system had made an error and we just needed an address to ship out the DVD, but she refused to give us the address as she demanded a refundWe explained we would have to send out the refund in the form of a check anyway, and would still need her address to mail thatUnfortunately, she also was being uncooperative and would not provide us proof of purchase (i.eher original receipt or a copy of her bank statement showing the deduction from us from her account), and without this we could not issue a refund, but rather we would still provide her with the DVDWe also explained we were out of the office until the week of July 20, so we would ship out her DVD thenUpon arriving back to the office, our employee [redacted] mailed out the graduation DVD on July 22, to the address she finally provided us (*** [redacted] ***)Tracking information shows the DVD was delivered July at 1:pm in/at her mailbox (USPS tracking # [redacted] ).At this time, we have provided her with her product as it was soldUnfortunately there was a delay in providing it, and we apologized for the glitch in our systemHowever, we consider this issue resolved, as she now has the product in hand.Thanks,RT Productions

To whom it may concern,The first contact we received from *** *** *** was on June 26; however this was just a missed phone call, as she did not leave a voice message and we don't typically respond to just missed calls, as you can imagine we get quite a few of theseShe then contacted us again
on June 29, leaving a minute voicemail, which our employee *** returned that same day, if not within hours, as is our companies standard practiceWe told *** that that all graduation DVD orders were being shipped out that week, and if she would like to receive tracking information to please provide us with an email addressIn trying to look up her order, however, we could not find it and knew that our system had made an error, which occasionally does happenWe sent out an email to the email address she provided over the phone (***), explaining this and asking for an address in which to ship her DVD since our system did not save her order, however we never heard back from her email regarding the situation (Come to find out the email she provided us [which we repeated back to her over the phone to verify] was different that the one she provided you)Then several weeks later, on July 11, she called back again because of course she had still not received her DVDWe called back within the hour and explained the situation to her again over the phone, that our system had made an error and we just needed an address to ship out the DVD, but she refused to give us the address as she demanded a refundWe explained we would have to send out the refund in the form of a check anyway, and would still need her address to mail thatUnfortunately, she also was being uncooperative and would not provide us proof of purchase (i.eher original receipt or a copy of her bank statement showing the deduction from us from her account), and without this we could not issue a refund, but rather we would still provide her with the DVDWe also explained we were out of the office until the week of July 20, so we would ship out her DVD thenUpon arriving back to the office, our employee *** mailed out the graduation DVD on July 22, to the address she finally provided us (*** *** *** *** *** *** ** ***)Tracking information shows the DVD was delivered July at 1:pm in/at her mailbox (USPS tracking # ***).At this time, we have provided her with her product as it was soldUnfortunately there was a delay in providing it, and we apologized for the glitch in our systemHowever, we consider this issue resolved, as she now has the product in hand.Thanks,RT Productions

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told that it was an authentic Louis Vuitton being sold to me, which is the only reason I paid $for itNow, one year later, I have found out that the bag is a fakeI was lied to, fraud was committedI do not remember the name of the employee that sold me this bag, and I am not sure how that is even relevant.Somehow, some way, I would like a refund of the $I spent on this bagI would not be making a big deal of this if I had been told that the bag might not be authentic, but the employee who sold me the bag told me it was authentic
Regards,
*** ***

The business was closed a year ago,  this was a consignment shop that took items on consignment as this customer is aware of.   NO Lous Vitton was ever guarantee at our shop as we are not qualified nor any employee was not qualified to authenticate. ...

We  did talk to this young lady and she could not tell us who even sold her the purse!