RH Foster Energy

Prepaid for 650 gallons of oil for the winter and verified we were on auto delivery. The contract said since it was prepaid, we would not receive statements, so we were not surprised to not get any. We were surprised however, when we called in February to check on the balance remaining to find out no deliveries were made at all, all winter. No one called to say there was a problem (we have your money, but you are not using it). We are lucky to have had not too much damage from frozen pipes.

Chalked this up to miscommunication on both sides(not really us). Ordered a delivery before the tenant moved in. A week after delivery should have been made, no charge on credit card. Called them to find out yet another delivery not made and no call. Their excuse, truck broke down. So you have only 1 truck in your fleet and couldn't deliver even a week later? Couldn't call to say there was a problem again? Never use again.

I have been a customer for a year. I called this past Monday to get my first delivery of the season. The person who answered the phone acted like they had never heard of me before in spite of me having already been a customer since last year. Then, when I didn't get my delivery on Wednesday, I called -- not the first (or even second...) time I have had to "remind" them to deliver to me, and was told, "We're really far behind, it will be tomorrow." OK, fine, I can accept that, although and "I'm sorry," would have been nice. Thursday, no delivery. I call again, "We're really far behind, it will be tomorrow." OK.... so Friday comes, still no delivery. I call and after a bunch of literal hmm and hum and ums to the point that I was like, "Hello? Are you there?" I get told, "I'll call the driver and make sure they get to you today. Can you give me a few minutes and call back after I call her" (Not, "I'll call you back to confirm your delivery," a.k.a.: actual customer service....) OK. So, I wait another 45 minutes, call back for the THIRD TIME THAT DAY and get told I will get a delivery for sure. I say -- for the SECOND TIME that day the same thing I have said every day so far, "OK, but I need to know for sure that you are going to deliver. If not, you need to BE HONEST WITH ME because I will need to go buy some fuel and pour it in my tank, I cannot wait another week." Oh everything's all good. Sure it is.... so, a little while later, I look at my phone and I've got a VM from Pelkey. Oh good, my fuel delivery. NO SUCH LUCK. Instead, I have a message that says, "We have no record that you ever ordered any fuel. We won't be able to deliver today." So, I call back and say, "Um, I have called you EVERY DAY asking about my delivery, but today somehow you have 'no record' of my order???" After a bunch more hemming and hawing and excuses, the person on the phone says, "and we won't be doing 50 gallon deliveries any more, it's just not worth it." So, you had "no record" of my order, but somehow you knew how many gallons I wanted.... liar. You just couldn't be bothered. Why, I don't know. Maybe the rainbow flag hanging outside my house? When I asked why, the response was, "If you had any idea what we're going through..." Oh, I feel SO BAD FOR AN OIL COMPANY..... that apparently is financially strapped, but also REFUSED AN ORDER FROM AN EXISTING CUSTOMER WHO HAS ALREADY BEEN WITH YOU FOR A YEAR. Guess what: I will not be a customer any more. And I will be telling this story literally for years, to anyone, any time it comes up. DO NOT BUY FROM PELKEY OIL. THEY ARE LIARS AND A SHAM OPERATION THAT WANTS TO CRY POVERTY BUT THEN PASSES UP ON PAYING CUSTOMERS BECAUSE IT'S "NOT WORTH IT." I live on *** in Hampden, like 1 mile from the Bangor town line, there is NO WAY it is out of the way or inconvenient to deliver to me. Whatever you're "going through" you brought it on yourself by refusing to help your customers.

While switching Propane providers, the RHFoster propane tank was disconnected and set aside by the new provider. It took RHFoster a month to finally pick up the tank. I received a statement from them that they were only giving me credit for 16.9 gallons even though the tank gauge read 70 (%). They said they would have to credit the previous tenants the remainder.

I feel that they have removed product (the propane) which belonged to me and have not sufficiently reimbursed me for this.

Despite several requests, phone calls, and even writing on the propane tank, "please leave bill on the smoker in front of the garage" the company does not bill me in a timely manner, not have I been able to access bills online despite several calls about that also. I get notices that I have an overdue balance and that is my first indication there was a delivery made. It makes it hard to track my propane expenses, and I am afraid it is effecting my credit scores. I also wonder why after multiple request they can't fix this problem. Accurate billing should not be some impossible expectation.