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R.H. Lending, Inc.

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R.H. Lending, Inc. Reviews (2)

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution did not fix the problem for which they stated they fixed. All the things that they said they fixed was suppose to fix the problem that I still have when I brought it in in the first place. I stated that I only brought my car to them because my repair person did not understand the code the system gave for the problem and suggested I take it to the dealer. Since I had no leak prior to them fixing my car I access that they caused itEspecially since I brought it back there two different times about the smoke coming from my engineI appreciate that they fixed the leak however I'm still stuck with my original problem
Regards,
*** & *** ***

From: Katherine M Ertle<[email protected]>Date: Tue, Jul 28, 2015 at 5:23 PMSubject: FW: ID [redacted]To: [email protected]: Chuck S[redacted] <c.4s[redacted]@ertlecars.com>Dear [redacted], Per our phone conversation I am responding to the concern received on July 17th and...

later amended on July 21st.   The concern was regarding work performed on a 2003 [redacted] with over 150,000 miles.  There were a number of services performed including a left front hub assembly, replacement of valve cover gaskets to fix an oil leak that was leaking on the exhaust along with replacement of spark plug seals and hardware, battery replacement, front and rear differential service, replacement of both front engine mounts and replacement of the rear transmission mount assembly, throttle body service and reprogramming of the ECM module.  On 07/17/2015 the customer’s vehicle was brought in for an oil leak that was coming from the right side camshaft seal which is located towards the front of the engine behind the front timing cover.  This was not part of the work previously performed or billed.  Our service manager spoke with [redacted] on 07/23/2015 who had taken the vehicle to another mechanic that confirmed that we could not have caused the oil leak which they were now experiencing.  Our service manager also made arrangements at that time to provide the customer with a courtesy loaner on the 24th of July, 2015 and have since made the repair to the camshaft seal at no charge to the customer. I believe their concerns have been resolved and I would like to thank you for bringing the matter to our attention so that we could reach out to the customer to assist them.  Should you have any questions, please don’t hesitate to contact me at ###-###-####. Sincerely, Katherine *. E[redacted]President    KATHERINE ** E[redacted]   |  President   |  Ertle Enterprises, Inc.  |   www.ertlecars.comc  ###-###-####  |  [redacted]@ertlecars.com 798 North 9th Street   |  Stroudsburg, PA 18360p  ###-###-####  |  t  ###-###-####   |   f  ###-###-#### Ertle[redacted]’lloveus…It’s our promise to u!

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Address: 6209 Colleyville Blvd, Colleyville, Texas, United States, 76034-6248

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