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R.H. RENNINGER AUTO BODY

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R H Renninger Auto Body

[redacted], Pa. [redacted] This company likes to lie to is customers about charges for storage for vehicle while figuring out your claims For damage. Also the company can not even right up a claim for your damages with out forgetting all kinds of stuff, and then try's to run the bill up even higher by saying oh I forgot that and have to add it on the estimate, three times which is unacceptable for any business to do that, it got so bad that my attorney and I have decided to take the vehicle to another shop who knows how to perform a proper Preliminary estimate, minus all the BS lies which are at RH Renninger Auto Budy. They are a disgrace to auto body shops all over, and it should be noted!Desired Settlement: Refund of storages fee's to Ins Company for lieing to customer about fee's for storage, and a letter showing the refund to [redacted], also a letter showing he has cleaned up his business practice in the future!

Business

Response:

September 25, 2013

ID#[redacted]

Dear, [redacted],

I am responding to the complaint that was filed against R.H. Renninger Auto Body on 09/08/2013. This gentleman came in and stated his car was vandalized and that he wanted it fixed. At this time the adjuster from R H Renninger and the insured walked around the vehicle and the insured pointed out everything that he said happened with the vandalism and all damages were marked with tape for when his insurance company came out to inspect & rewrite his estimate as we were told to do by [redacted]. The car was stored inside until the [redacted] adjustor came out to rewrite the estimate which is a normal procedure. When [redacted] came out and re wrote the estimate it was determined that the damages to the car were more than the car was worth and the insurance company decided to make it a total loss. At this point the insured was not happy with the outcome of the vehicle being totaled and decided that he was going to buy it back from [redacted] and told us how he was going to sue the insurance company. R H Renninger was paid for storage fees after the car was totaled. [redacted] was here at the shop and knew that the car was in storage and was working with us on this claim and then paid us the storage fees that were owed.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because

The body shop owner could not make up his mind weather to fix it or not. (Three Different estimate etc.) also the owner was asked if their would be any charge, to leave it here he said no, because if he had said yes I would have taken it home. Second he left me with the impression that he was going to fix it, which was another lie! Third he kept changing the estimate every time he didn't like what I said. Fourth the owner kept trying to drag this estimate out as long as possible, so he could run up a bill of some sort. He even told me that the [redacted] inspector never showed up at all to look at the car which was another lie, I found out after talking to my Ins Company when they arrived which was another lie I cought him in! Now I don't about you but when someone lies that many times he can't be trusted, and I gave him plenty of time to make up his mind weather to fix it or not! All he did for me was lie to me and rip me off for a storage fee!

That in its self is a crime let alone leading me on about fixing my car! The man can't be trusted no matter what he says. He lies for a living, that is not business friendly at all no matter how you slice it! And the is the truth so help me god!

Regards,

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Description: Auto Body Repair & Painting

Address: 1140 Hobart Avenue, Wyomissing, Pennsylvania, United States, 19610-2063

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