Rhea Skincare

Dear ***,We recently received your complaint # [redacted] from the Revdex.com regarding your accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on July 07, 2017.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $on July 21, 2017.According to our records the first contact we had requesting the cancellation of your account was on August 14, when you called and spoke with a representativeWe advised you your account was cancelled and in a Charge Back status that you would need to follow up with your Financial Institute as they are now handling itYou have not received any shipments or charges sinceSince you have contacted your credit card company and initiated a chargeback for the full chargeBecause of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchasesI hope this resolves your concern today and I hope you have a good day!

Here is the only billing information received with the product The only other information I had was the website The website has many flashing notices to encourage consumers to try their product and no clearly identifiable details about the trial conditions You can access the website at: [redacted] OR [redacted] OR [redacted] Thank you Please let me know if there is any other information I can provide[redacted]

Complaint: [redacted] I am rejecting this response because: Rhea has received payment for the product as the charge back was reversed and payment was made on last months billing cycleThe company also received payment for the initial charges for the "trial" offer further supporting my claim that this company scams their customers into purchasing their product under the guise of a trial basisI can provide copies of my billing statement if needed Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted] I am rejecting this response because:This company has removed it's website [redacted] , which would reveal their fraudulent claimsI attached a photo of the card that this company included in the product that they sent me.They continue to operate under multiple other names perpetrating the same fraudulent "trial periods."They fraudulently claim to be a product from Shark Tank and fraudulently use celebrity endorsements.They have filled the Google search with their own fake reviews and fake endorsements.There was NOT a trial period and I did NOT receive any products in August, for which I was charged, after the fake "trial period" to which I did not agreeHad I received products in August, I would have known at that time that I was being defrauded I did not see the August charges on my credit card until I received the un-ordered products (and more charges) in September.I have been reimbursed for September, but NOT August My credit card company has reimbursed me for the August charges for which I did NOT receive any products.As a side note, the products DO NOT work as claimed If they did, this company would not be committing fraud, and customers would be happy to legitimately purchase their products Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Dear ***,Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback for the full chargeBecause of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases.The outcome will be between you and your bank I am sorry I am not able to help more I hope you have a great day!

Dear ***,We recently received your complaint #*** regarding your accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on July 28, 2017.The terms of the offer that you agreed to at
the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $and $fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $and $87.97 on August 11, 2017. According to our records the first contact we had requesting the cancellation of your account was on September 14, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy, we provided you with a 100% refund on your most recent chargeYou were refunded $Trans-ID: *** and $Trans-ID: *** on September 20, 2017. I hope this resolves your concern today and I hope you have a good day!

Dear ***,We recently received your complaint #*** regarding your accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on July 30, 2017.We do not offer Free Samples- we offer a Trial
period to build awareness of our products and services.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $and $fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $and $on August 14, 2017. According to our records the first contact we had requesting the cancellation of your account was on September 20, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy today, we have provided you with a 100% refund on your most recent chargesYou were refunded $Trans-ID: *** and $Trans-ID: *** please allow 3-business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges

Dear [redacted],We recently received your complaint #[redacted] from the Revdex.com regarding your account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on July 07, 2017.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 14 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.99 fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $89.99 on July 21, 2017.According to our records the first contact we had requesting the cancellation of your account was on August 14, 2017 when you called and spoke with a representative. We advised you your account was cancelled and in a Charge Back status that you would need to follow up with your Financial Institute as they are now handling it. You have not received any shipments or charges since. Since you have contacted your credit card company and initiated a chargeback for the full charge. Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases. I hope this resolves your concern today and I hope you have a good day!

Dear [redacted],Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback for the full charge. Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases.The outcome will be between you and your bank.  I am sorry I am not able to help more I hope you have a great day!

Complaint: [redacted]
I am rejecting this response because:  Rhea has received payment for the product as the charge back was reversed and payment was made on last months billing cycle. The company also received payment for the initial charges for the "trial" offer further supporting my claim that this company scams their customers into purchasing their product under the guise of a trial basis. I can provide copies of my billing statement if needed.  
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am rejecting this response because:This company has removed it's website [redacted], which would reveal their fraudulent claims. I attached a photo of the card that this company included in the product that they sent me.They continue to operate under multiple other names perpetrating the same fraudulent "trial periods."They fraudulently claim to be a product from Shark Tank and fraudulently use celebrity endorsements.They have filled the Google search with their own fake reviews and fake endorsements.There was NOT a trial period and I did NOT receive any products in August, for which I was charged, after the fake "trial period" to which I did not agree. Had I received products in August, I would have known at that time that I was being defrauded.  I did not see the August charges on my credit card until I received the un-ordered products (and more charges) in September.I have been reimbursed for September, but NOT August.  My credit card company has reimbursed me for the August charges for which I did NOT receive any products.As a side note, the products DO NOT work as claimed.  If they did, this company would not be committing fraud, and customers would be happy to legitimately purchase their products.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am rejecting this response because:I disagree with their claim that the trial period was clearly explained.  No where on the actual invoice or website or cancellation notice does it talk about the details of the trial period.  The customer must notice the light gray or blue section in fine print at the very bottom of the website and email to find the trial specifics under terms and conditions providing the time frame allowed to return the product for refund.  The company's website has all kinds of flashing notices encouraging the customer to "hurry" and get the trial product.  I believe they purposefully encourage the potential customers to request the trial knowing they will not read the fine print about their trial conditions.I noticed the charge for the product on 7/21 and called the credit card company to complain.  They told me it was fraud and closed my account and sent me a new credit card.  I thought the issue was resolved at this point.  I received the cancellation notice from Rhea on 7/31/17, further leading me to believe it was resolved.  Unfortunately, I was notified by Citigroup that my complaint was reviewed by the fraud department and that they were reversing the credit and charging my account.  I called to the credit card company to further argue my point and was told since I still have the product, the company was entitled to charge me for the product.  I was under the impression that it was a trial amount up until this point.  This is when I contacted the company to offer to return the product and was told it was too late.  So, unlike the company implies, I did not wait an extended period of time to try to resolved the issue.  I felt I had been scammed, so contacted the credit card company first.  I thought I had taken care of the problem through the customer service action which was recommended.  I still maintain that their specifics about the "trial period" and cancellation procedures are well hidden on all of their communications/website.  I did try to return the product as soon as I realized the issue had not been resolved.They claim that I did not pay for the product, when in fact the reversal charges were on the August 16th Statement and the bill was paid 9/11/17.  So they did indeed receive payment of $89.99.I have attached copies of the cancellation email from the company that does not state in the letter what the trial period details include.  Also my original order email does not explain the trial or return policy.If you look at the website - [redacted]you can see how the company tries to make the customer feel pressured to hurry and order your limited trial - making it unlikely the person will find the details of the trial.  I maintain my complaint that this company is using misleading advertising for the trial of their product.Thank you - [redacted]    
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Here is the only billing information received with the product.  The only other information I had was the website.  The website has many flashing notices to encourage consumers to try their product and no clearly identifiable details about the trial conditions.  You can access the...

website at:     [redacted]...     OR    [redacted]  OR   [redacted]Thank you.  Please let me know if there is any other information I can provide.[redacted]

Dear [redacted],While we try to make all customers aware of the Terms and Conditions when they place an order, we do understand that some customers may have overlooked them. We do apologize for any inconvenience this may have caused you. July 28, 2017- (Charges of $4.95 and $4.85) We received an order from you for a 30-Day supply that we sent you as part of a 14 Day Trial which began on the day of the order. When ordering the initial product, the Terms and Conditions must be agreed to before completing the order. The Terms and Conditions state that if you do not cancel the accompanying auto ship subscription before the 14-day trial is completed, you will be billed the full price for that initial shipment that was sent to you as part of the Trial, not a new shipment. You are given 14 days to try the product, and if you decide you do not like the product, it is your responsibility to cancel within the 14 days.Per your tracking information at www.usps.com using tracking number [redacted] Your item was delivered in or at the mailbox at 10:24 am on August 4, 2017 in [redacted].August 11, 2017- (Charges of $89.99 and $87.97) We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you enjoyed the product and wanted to receive the product monthly, and charged you accordingly as agreed to by the Terms and Conditions. (These charges were not for a new shipment. They were for your initial shipment.)September 10, 2017- (Charges of $89.99 and $87.97) You were charged for and shipped your first official shipment as part of our auto ship program that ships you a 30 Day supply every 30 Days.Per your tracking information at www.usps.com using tracking number [redacted] Your item was delivered in or at the mailbox at 10:24 am on September 13, 2017 in [redacted]. As a courtesy we have already provided you with the following refunds 09/20/2017 03:57pm - Refunded - $87.97 Trans-ID: [redacted]09/20/2017 03:57pm - Refunded - $89.99 Trans-ID: [redacted] I hope you have a great day!