The business has responded Please see below: Letter was addressed to [redacted] who is no longer with our organizationRefund to [redacted] was handled by office manager who also is no longer employed hereI recently received an email from [redacted] stating that the amount owed to him is now $Apparently we sent money owed to vendors that performed work on [redacted] s vehicle rather than customerI am not disputing amount owed and we send check to [redacted] this weekWE apologize for any inconvenience to [redacted] Thank youVincent P [redacted]
I appreciate the position [redacted] has taken and am sincerely dissapponted she is so dissatisfiedAt Rhinebeck Ford our family atmosphere and quality of the product we market is crucial to usMy team has been speaking with [redacted] to correct any and all concerns she hasThey have explained to me that though her checklist and the condition slip signed by [redacted] shows that both keys were provided they have made it clear to her that we would make another for her at no cost The high beam concern is one that we were not been prithy to but they have also explained that it would be corrected [redacted] , my [redacted] even suggested that she make a list of anything she deems less than perfect and offered to give her no charge concierge service Rhinebeck Ford's concierge service is one that I believe no other dealer, certainly Ford Store offeres where we pick up and return the customers vehicle when completed [redacted] coupled this with a no charge loaner that would be dropped off as well to ensure seamless transportation coverage for [redacted] Apparently, [redacted] has explained to me that [redacted] has complained that her radio "fades in and out", however the vehicle was not equipped with Navigation [redacted] has also explained that she offered [redacted] any appointment date she would like but was told she would get back to her and has not as of yet As soon as we get the vehicle in our shop we will make sure that we exceed the promises we have implied in Ford's Certified Pre-owned StandardsI can only hope at that point we may have chance to retain her in our family of customers Thank You [redacted] Rhinebeck Ford
The business has responded Please see below: Letter was addressed to [redacted] who is no longer with our organizationRefund to [redacted] was handled by office manager who also is no longer employed hereI recently received an email from [redacted] stating that the amount owed to him is now $Apparently we sent money owed to vendors that performed work on [redacted] s vehicle rather than customerI am not disputing amount owed and we send check to [redacted] this weekWE apologize for any inconvenience to [redacted] Thank youVincent P [redacted]
I appreciate the position [redacted] has taken and am sincerely dissapponted she is so dissatisfiedAt Rhinebeck Ford our family atmosphere and quality of the product we market is crucial to usMy team has been speaking with [redacted] to correct any and all concerns she hasThey have explained to me that though her checklist and the condition slip signed by [redacted] shows that both keys were provided they have made it clear to her that we would make another for her at no cost The high beam concern is one that we were not been prithy to but they have also explained that it would be corrected [redacted] , my [redacted] even suggested that she make a list of anything she deems less than perfect and offered to give her no charge concierge service Rhinebeck Ford's concierge service is one that I believe no other dealer, certainly Ford Store offeres where we pick up and return the customers vehicle when completed [redacted] coupled this with a no charge loaner that would be dropped off as well to ensure seamless transportation coverage for [redacted] Apparently, [redacted] has explained to me that [redacted] has complained that her radio "fades in and out", however the vehicle was not equipped with Navigation [redacted] has also explained that she offered [redacted] any appointment date she would like but was told she would get back to her and has not as of yet As soon as we get the vehicle in our shop we will make sure that we exceed the promises we have implied in Ford's Certified Pre-owned StandardsI can only hope at that point we may have chance to retain her in our family of customers Thank You [redacted] Rhinebeck Ford