Rhinehart Asphalt

Issue has been resolvedDay after I contacted Revdex.com, the merchandise was mailed and I now have the itemThank you [redacted] ***

This complaint has been resolved I am able to access the subscription that I purchased A refund is not neccessary Thanks, [redacted]

We will reach out to the customer, he purchased the subscription via the app, and the information process through [redacted] We offer the paid susbcription through several channels and the customer service he attempted to contact would not be able to see his subscription information in their database They can however, contact the main office and request help in the matterWe will contact hm today

Complaint: [redacted] I am rejecting this response because: this is just finger pointingI had this problem multiple times already and I can access issues only because I called every time I had problem with online subscriptionResponse from this "other vendor" was similar - "feel free to reach out to us" - it is BSGet this problem fixed permanently!!!! Sincerely, [redacted]

We are reviewing our database to see what the issue is, and will respond shortly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me The publications finally were received Sincerely, [redacted] ***

AirAge contracts with a third party vendor who hosts the digital version of our subscriptionsInternally we are unable to access the database or their proprietary software platform, we can only request that their technical support team assist the customerSince the customer is dissatisfied with the response, Airage can refund the cost of the subscription if the customer wishes it

Our fulfillment house has been directed to send the correct DVD to the customer (request and acknowlegedment sent today 10.17)Finding out what happened will require some inquiries, Airage regrets the inconvenience

A request to ship the item was sent to our warehouse, who has confirmed it was shipped yesterday Additionally we are sending a hat and t-shirt to say we are sorry for what transpired and we are speaking to customer serviceAir Age regrets the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: this is another BS responseI was asking to fix the problem not for refundI want uninterrupted access to the magazineFind the problem and fix itI do not care if yo finger point to your providerHave them figure it out
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

This complaint has been resolved.  I am able to access the subscription that I purchased.  A refund is not neccessary.  Thanks, [redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In addition to the cap and shirt., I received two CD's and a personal telephone call from the manager of the Air Age Store.  This was not necessary, but very gracious and appreciated.  I plan to continue using this company in the future.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this is just finger pointing. I had this problem multiple times already and I can access issues only because I called every time I had problem with online subscription. Response from this "other vendor" was similar - "feel free to reach out to us" - it is BS. Get this problem fixed permanently!!!!
Sincerely,
[redacted]

We have reached out to the customer to try to resolve the issue. The database that holds information for the digital edition is maintained by an outside vendor so it means troubleshooting has to be done by their team. Currently they show he is a current subscriber and therefore should be able to...

access his issues from Summer 2014 to the present. We will ask the support team from the outside vendor to contact him directly.

Issue has been resolved. Day after I contacted Revdex.com, the merchandise was mailed and I now have the item. Thank you.. [redacted]

We will reach out to the customer, he purchased the subscription via the app, and the information process through [redacted]. We offer the paid susbcription through several channels and the customer service he attempted to contact would not be able to see his subscription information in their database....

They can however, contact the main office and request help in the matter. We will contact hm today

AirAge contracts with a third party vendor who hosts the digital version of our subscriptions. Internally we are unable to access the database or their proprietary software platform, we can only request that their technical support team assist the customer. Since the customer is dissatisfied with the response, Airage can refund the cost of the subscription if the customer wishes it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
The publications finally were received.
Sincerely,
[redacted]