Rhino Chip & Tar

On Monday, March 14th, it was agreed that Rhino chip and Tar would be out to finish and take care of the problems (via text msg)That would therefore have been the work week of of March through 25thWe never heard a word, never received a text nothingHe said I should have called himI do not feel the customer should be responsible for that when the last communication was that he would call me a day in advance before coming that next weekTherefore, I figured I was stood up, so I filed with the Revdex.com [redacted] did contact us per his reply on the Revdex.com but it was only AFTER he saw that we filed a complaint.? He seems to be focusing on the low spots, which, of course there is a problemAnd yes, the contract does not say “fill in low spots” We had areas where the concrete was all busted up and sinking [redacted] and I discussed this prior to them starting work so no, it was not written in the contract but it was an agreed upon discussionMany of the current low spots, dips and rolls were created by his equipmentBut the real issue here is that the contract DOES say that he will apply a 2” overlayI have drilled holes randomly over the entire drive way as well as edging along the side and measuredThere are many spots that the asphalt is only ¼ or ½ “deepI would guess that 80% or more of the drive way does NOT have 2” overlayTHAT is a problem and a breach of contract[redacted] also keeps accusing me of wanting something for freeI just want the 2” overlay that I have already paid for to be 2” preferably without equipment rolls and dipsAlso they need stamp down along the edges as that is basically loose asphalt and also clean up the areas where they dropped and left small piles of asphalt in the yardLastly, there is a sizeable area on both ends of driveway that have no asphalt at all.Their website clearly states that “we hold customer satisfaction in the highest regard.” “we will provide only an expert quality job”While they were here, my wife asked [redacted] about coming back and filling in areas at a later date and he said “yes, ma’am, we warranty all of our work” Well, I have not had that experience what so ever and if my “small” job that [redacted] says he doesn’t need, doesn’t matter to him, he should not have bid on it in the first place.In the Revdex.com response, he also talked about coming to get a core sample from the driveI want to be notified of such an event as I want a witness to the procedure and to the outcomeI have plenty of pictures to prove he did not do a 2” overlayI welcome a mediator or Arbitrator to get involved in thisAny person from the Revdex.com is welcome to come and inspect themselves if they wish.?

I tried calling him up be he told me he’s done he had promised me he’d have driveway graded ,put some base where needed level it then put asphalt milling pack and level and smooth out edging when I was told they were done I couldn’t use my gate .had less than 1/2in on one side and 5in of clearance on otherSon told me he was done next morning Dad came by said he would fix it up and everyone would be happy ,that never happenedShooting you some pics of final productas you can see all the water puddles up on unlevel areasmy drive was never graded and its 8ft wide in areas and 11ft wide in othersAll done in the dark with no lighting Regards, Alberto Mendez Revdex.comThis customer I told with asphalt millings did not need base and I told him I wouldn't be using it and not till I got done doing the job he told me that I told him that whitch is wrong I'll send you documentation if needed thanks And I never done asphalt work for him ok my asphalt millings basework Revdex.comJim RileyRhino Chip & Tar Ambling Trl Ft Worth TX Dear Jim Riley: As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 4/4/by Alberto Mendez and assigned complaint ID 11308716.I tried calling him up be he told me he’s done he had promised me he’d have driveway graded ,put some base where needed level it then put asphalt milling pack and level and smooth out edging when I was told they were done I couldn’t use my gate .had less than 1/2in on one side and 5in of clearance on otherSon told me he was done next morning Dad came by said he would fix it up and everyone would be happy ,that never happenedShooting you some pics of final productas you can see all the water puddles up on unlevel areasmy drive was never graded and its 8ft wide in areas and 11ft wide in othersAll done in the dark with no lighting

I don't know what legal action *** is talking aboutHe has threatened lawyers yes, but otherwise I have rejected WHAT? I am done going back and forth with this company and request mediation at this time.Philip Valentine

We don't agree with the fact that they have tried to solve the issue times or the fact that there is a cure time for the tar to settle The driveway was completed the first week of January and it is now April and it has not been fixed They came out to view the driveway time and they agreed there was not enough tar put down and that they would come back out to repair it Every time we text our contact person he tells us that we are on his list to have it repaired and then we don't hear anything from them until we text him again It seems to us that they have no intention on repairing the driveway if at this point it is still not fixed Also, we are not complaining about the whole driveway just a few sections where there was not enough tar put down to hold the gravel (which is causing the wash-boarding) They have told us that they would repair the driveway and at this point that is all we want We feel like we have been very patient with them and we felt like reaching out to the Revdex.com was our next step to getting our driveway repaired If they honestly have intentions on repairing our driveway we would have thought they would have told us exactly when they would be at our house instead of us consistently having to reach out to them.About the cure time, when they completed the driveway they did not advise us that there was a certain amount of time before we could drive on the driveway and they did not advise us that we need to maintain a certain speed or the gravel would wash-board We did not hear about the speed issue until after we started complaining about the wash-boarding

I tried calling him up be he told me he’s done he had promised me he’d have driveway graded ,put some base where needed level it then put asphalt milling pack and level and smooth out edging when I was told they were done I couldn’t use my gate .had less than 1/2in on one side and 5in of
clearance on otherSon told me he was done next morning Dad came by said he would fix it up and everyone would be happy ,that never happenedShooting you some pics of final productas you can see all the water puddles up on unlevel areasmy drive was never graded and its 8ft wide in areas and 11ft wide in othersAll done in the dark with no lighting
Regards,
Alberto Mendez
Revdex.comThis customer I told with asphalt millings did not need base and I told him I wouldn't be using it and not till I got done doing the job he told me that I told him that whitch is wrong I'll send you documentation if needed thanks And I never done asphalt work for him ok my asphalt millings basework
Revdex.comJim RileyRhino Chip & Tar
Ambling Trl
Ft Worth TX
Dear Jim Riley:
As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 4/4/by Alberto Mendez and assigned complaint ID 11308716.I tried calling him up be he told me he’s done he had promised me he’d have driveway graded ,put some base where needed level it then put asphalt milling pack and level and smooth out edging when I was told they were done I couldn’t use my gate .had less than 1/2in on one side and 5in of clearance on otherSon told me he was done next morning Dad came by said he would fix it up and everyone would be happy ,that never happenedShooting you some pics of final productas you can see all the water puddles up on unlevel areasmy drive was never graded and its 8ft wide in areas and 11ft wide in othersAll done in the dark with no lighting

I don't know what legal action *** is talking aboutHe has threatened lawyers yes, but otherwise I have rejected WHAT? I am done going back and forth with this company and request mediation at this time.Philip Valentine

We don't agree with the fact that they have tried to solve the issue times or the fact that there is a cure time for the tar to settle The driveway was completed the first week of January and it is now April and it has not been fixed They came out to view the driveway time and they agreed there was not enough tar put down and that they would come back out to repair it Every time we text our contact person he tells us that we are on his list to have it repaired and then we don't hear anything from them until we text him again It seems to us that they have no intention on repairing the driveway if at this point it is still not fixed Also, we are not complaining about the whole driveway just a few sections where there was not enough tar put down to hold the gravel (which is causing the wash-boarding) They have told us that they would repair the driveway and at this point that is all we want We feel like we have been very patient with them and we felt like reaching out to the Revdex.com was our next step to getting our driveway repaired If they honestly have intentions on repairing our driveway we would have thought they would have told us exactly when they would be at our house instead of us consistently having to reach out to them.About the cure time, when they completed the driveway they did not advise us that there was a certain amount of time before we could drive on the driveway and they did not advise us that we need to maintain a certain speed or the gravel would wash-board We did not hear about the speed issue until after we started complaining about the wash-boarding

In regards to this project customer was told multiple times that a overlay don't take care of low spots and I've had a guy of mine go check if the driveway was layed at in before compaction and it was and I don't know what this customer once I've tried to press legal action against him he will not accept it I just know what to do with this customer at this point?
Revdex.comOn Monday, March 14th, it was agreed that Rhino chip and Tar would be out to finish and take care of the problems (via text msg)That would therefore have been the work week of of March through 25thWe never heard a word, never received a text …nothingHe said I should have called himI do not feel the customer should be responsible for that when the last communication was that he would call me a day in advance before coming that next weekTherefore, I figured I was stood up, so I filed with the Revdex.com*** did contact us per his reply on the Revdex.com but it was only AFTER he saw that we filed a complaint.? He seems to be focusing on the low spots, which, of course there is a problemAnd yes, the contract does not say “fill in low spots” We had areas where the concrete was all busted up and sinking*** and I discussed this prior to them starting work so no, it was not written in the contract but it was an agreed upon discussionMany of the current low spots, dips and rolls were created by his equipmentBut the real issue here is that the contract DOES say that he will apply a 2” overlayI have drilled holes randomly over the entire drive way as well as edging along the side and measuredThere are many spots that the asphalt is only ¼ or ½ “deepI would guess that 80% or more of the drive way does NOT have 2” overlayTHAT is a problem and a breach of contract.*** also keeps accusing me of wanting something for freeI just want the 2” overlay that I have already paid for to be 2” preferably without equipment rolls and dipsAlso they need stamp down along the edges as that is basically loose asphalt and also clean up the areas where they dropped and left small piles of asphalt in the yardLastly, there is a sizeable area on both ends of driveway that have no asphalt at all.Their website clearly states that “we hold customer satisfaction in the highest regard.” “we will provide only an expert quality job”While they were here, my wife asked *** about coming back and filling in areas at a later date and he said “yes, ma’am, we warranty all of our work” Well, I have not had that experience what so ever and if my “small” job that *** says he doesn’t need, doesn’t matter to him, he should not have bid on it in the first place.In the Revdex.com response, he also talked about coming to get a core sample from the driveI want to be notified of such an event as I want a witness to the procedure and to the outcomeI have plenty of pictures to prove he did not do a 2” overlayI welcome a mediator or Arbitrator to get involved in thisAny person from the Revdex.com is welcome to come and inspect themselves if they wish.?
Revdex.com
In regards to this project customer was told multiple times that a overlay don't take care of low spots and I've had a guy of mine go check if the driveway was layed at in before compaction and it was and I don't know what this customer once I've tried to press legal action against him he will not accept it I just know what to do with this customer at this point?

On Monday, March 14th, it was agreed that Rhino chip and Tar would be out to finish and take care of the problems (via text msg). That would therefore have been the work week of of March 21 through 25th. We never heard a word, never received a text …nothing. He said I should have called him. I do not feel the customer should be responsible for that when the last communication was that he would call me a day in advance before coming that next week. Therefore, I figured I was stood up, so I filed with the Revdex.com. [redacted] did contact us per his reply on the Revdex.com but it was only AFTER he saw that we filed a complaint.  He seems to be focusing on the low spots, which, of course there is a problem. And yes, the contract does not say “fill in low spots”. We had 3 areas where the concrete was all busted up and sinking. [redacted] and I discussed this prior to them starting work so no, it was not written in the contract but it was an agreed upon discussion. Many of the current low spots, dips and rolls were created by his equipment. But the real issue here is that the contract DOES say that he will apply a 2” overlay. I have drilled holes randomly over the entire drive way as well as edging along the side and measured. There are many spots that the asphalt is only ¼ or ½ “deep. I would guess that 80% or more of the drive way does NOT have 2” overlay. THAT is a problem and a breach of contract.[redacted] also keeps accusing me of wanting something for free. I just want the 2” overlay that I have already paid for to be 2” preferably without equipment rolls and dips. Also they need stamp down along the edges as that is basically loose asphalt and also clean up the areas where they dropped and left small piles of asphalt in the yard. Lastly, there is a sizeable area on both ends of driveway that have no asphalt at all.Their website clearly states that “we hold customer satisfaction in the highest regard.” “we will provide only an expert quality job”. While they were here, my wife asked [redacted] about coming back and filling in areas at a later date and he said “yes, ma’am, we warranty all of our work” Well, I have not had that experience what so ever and if my “small” job that [redacted] says he doesn’t need, doesn’t matter to him, he should not have bid on it in the first place.In the Revdex.com response, he also talked about coming to get a core sample from the drive. I want to be notified of such an event as I want a witness to the procedure and to the outcome. I have plenty of pictures to prove he did not do a 2” overlay. I welcome a mediator or Arbitrator to get involved in this. Any person from the Revdex.com is welcome to come and inspect themselves if they wish.

In regards to this project customer was told multiple times that a overlay don't take care of low spots and I've had a guy of mine go check if the driveway was layed at 2 in before compaction and it was and I don't know what this customer once I've tried to press legal action against him he will not accept it I just know what to do with this customer at this point 
Revdex.comOn Monday, March 14th, it was agreed that Rhino chip and Tar would be out to finish and take care of the problems (via text msg). That would therefore have been the work week of of March 21 through 25th. We never heard a word, never received a text …nothing. He said I should have called him. I do not feel the customer should be responsible for that when the last communication was that he would call me a day in advance before coming that next week. Therefore, I figured I was stood up, so I filed with the Revdex.com. [redacted] did contact us per his reply on the Revdex.com but it was only AFTER he saw that we filed a complaint.  He seems to be focusing on the low spots, which, of course there is a problem. And yes, the contract does not say “fill in low spots”. We had 3 areas where the concrete was all busted up and sinking. [redacted] and I discussed this prior to them starting work so no, it was not written in the contract but it was an agreed upon discussion. Many of the current low spots, dips and rolls were created by his equipment. But the real issue here is that the contract DOES say that he will apply a 2” overlay. I have drilled holes randomly over the entire drive way as well as edging along the side and measured. There are many spots that the asphalt is only ¼ or ½ “deep. I would guess that 80% or more of the drive way does NOT have 2” overlay. THAT is a problem and a breach of contract.[redacted] also keeps accusing me of wanting something for free. I just want the 2” overlay that I have already paid for to be 2” preferably without equipment rolls and dips. Also they need stamp down along the edges as that is basically loose asphalt and also clean up the areas where they dropped and left small piles of asphalt in the yard. Lastly, there is a sizeable area on both ends of driveway that have no asphalt at all.Their website clearly states that “we hold customer satisfaction in the highest regard.” “we will provide only an expert quality job”. While they were here, my wife asked [redacted] about coming back and filling in areas at a later date and he said “yes, ma’am, we warranty all of our work” Well, I have not had that experience what so ever and if my “small” job that [redacted] says he doesn’t need, doesn’t matter to him, he should not have bid on it in the first place.In the Revdex.com response, he also talked about coming to get a core sample from the drive. I want to be notified of such an event as I want a witness to the procedure and to the outcome. I have plenty of pictures to prove he did not do a 2” overlay. I welcome a mediator or Arbitrator to get involved in this. Any person from the Revdex.com is welcome to come and inspect themselves if they wish. 
Revdex.com
In regards to this project customer was told multiple times that a overlay don't take care of low spots and I've had a guy of mine go check if the driveway was layed at 2 in before compaction and it was and I don't know what this customer once I've tried to press legal action against him he will not accept it I just know what to do with this customer at this point

I tried calling him up be he told me he’s done . he had promised me he’d have driveway graded ,put some base where needed level it then put asphalt milling pack and level and smooth  out edging . when I was told they were done I couldn’t use my gate .had less than 1/2in on one side and 5in of...

clearance on other. Son told me he was done next morning Dad came by said he would fix it up and everyone would be happy ,that never happened. Shooting you some pics of final product. as you can see all the water puddles up on unlevel areas. my drive was never graded and its 8ft wide in areas and 11ft wide in others. All done in the dark with no lighting 
Regards,
Alberto Mendez
Revdex.comThis customer I told with asphalt millings did not need base and I told him I wouldn't be using it and not till I got done doing the job he told me that I told him that whitch is wrong I'll send you documentation if needed thanks And I never done asphalt work for him ok my asphalt millings basework 
Revdex.comJim RileyRhino Chip & Tar 
10705 Ambling Trl
Ft Worth  TX  76108
 
 
Dear Jim Riley:
As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 4/4/2016 by Alberto Mendez and assigned complaint ID 11308716.I tried calling him up be he told me he’s done . he had promised me he’d have driveway graded ,put some base where needed level it then put asphalt milling pack and level and smooth  out edging . when I was told they were done I couldn’t use my gate .had less than 1/2in on one side and 5in of clearance on other. Son told me he was done next morning Dad came by said he would fix it up and everyone would be happy ,that never happened. Shooting you some pics of final product. as you can see all the water puddles up on unlevel areas. my drive was never graded and its 8ft wide in areas and 11ft wide in others. All done in the dark with no lighting