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Rhino Exteriors of Wisconsin

3315 N 124th St Suite O, Brookfield, Wisconsin, United States, 53005-3105

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Rhino Exteriors of Wisconsin Reviews (%countItem)

DO Not use this company!
Product was applied to my home in fall of 2017 and started to chip crack and peel in Fall of 2019. Numerous phone calls to the company were not returned and they never came over to look at it again. I am still waiting for them to come over and review the work. Their highly trained crew that was promised to us turned out to be a group of bumbling fools
Very disappointed!

Salesman was very convincing about his product but because I have cedar siding and one wall of the garage that they were going to paint needed to be replaced they couldn't start until that was done. Do to some other siding contractor problems I was unable to get the siding replaced. When I contacted the Wisconsin rep he assured me that I would get my deposit back and the check would come in the next week. That was more than two months ago with no check in the mail. I have attempted to call them back and all I get is an answering service promising to relay my message but I have never gotten a return call from the last 7 attempts. With this type of terrible customer service I would highly recommend not doing business with this company.

Rhino Shield finished our house today and we are thrilled. The house looks beautiful and the crew was absolutely wonderful. We were lucky enough to have Walter *** as the crew leader assisted by two young men, and they answered every question and we feel went far above and beyond what we expected. We highly recommend this company.

In 2014 we contracted with Rhino Shield Wisconsin to have our house scraped, primed and coated with Rhino Shield. In 2016 the company reapplied the product on two of the sides because of significant peeling. In 2019 I have sent multiple letters to the company and have had conversations with their representative Ben because of peeling and general product failure. The company’s contention is that they are not at fault nor responsible for the product not working on our house. I firmly believe that the company has failed to deliver on its promise that we would never have to paint our house again (25 years). The sales person was aware the we were having problems with paint peeling from the siding, but was confident that the Rhino Shield product would be an effective remedy. We invested over $21,000 for this project and we believe that Rhino Shield Wisconsin has failed to deliver on their promise and guarantee. I also believe that this failure has contributed to the further deterioration of the siding and as a result (in part) of poor performance of the product, we will need to reside our house at substantial cost.

Rhino Exteriors of Wisconsin Response • Aug 14, 2019

Hi! The customer called for a service and he told 2 members of the production team (and myself overheard it) he would prefer 25% refund of the contract price. We told him that's acceptable OR we would take care of the service. We are waiting to hear what option the customer wants. Thanks!

Customer Response • Aug 15, 2019

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution (refund of 25% of the original cost) is satisfactory to me. Although I did suggest that a refund of 25% (or $5406.25) of the orginal cost was the least that was acceptable, I have not heard from the company that they would actually accept this proposal.

Regards

On 9-12-17, Rhino Shield completes the application of their paint product to our trim. This product is supposed to be guaranteed to last up to 25 years. There are a number of areas in the trim that are now peeling or cracking. I’ve contacted Rhino Shield on numerous occasions. I spoke to one person who said he would get back to me at the end of last week. I heard both back. I called and left a message and still have heard nothing back. I left a message on their website and still heard nothing back.

Customer Response • Jul 29, 2019

Hello,I have been in contact with the company who told me they would be coming out to fix those issues. Whether or not they deliver on that promiseremains to be seen.I will keep you updated on the status of the work.Thanks

Rhino Exteriors of Wisconsin Response • Aug 07, 2019

We received a service call and we handled it promptly. Its taken care of. Thanks!

Our home was painted by RhinoShield in August 2014. We purchased the home in July 2016. At that time, less than two years after application, the RhinoShield coating was cracking, chipping and peeling in multiple places. We were assured the guarantee is transferable. Since then it has been an ongoing battle to get RhinoShield to return a phone call or keep an appointment with us, let alone resolve the problem. The condition of our home has continued to deteriorate. We have made 28 attempts to reach someone at RhinoShield since June 2016.
The two people representing RhinoShield who have actually met with us at our home and inspected the cracking, peeling disaster have both stated that they don’t understand this. RhinoShield adheres to everything - there is definitely something wrong here. But nothing has been done.
As of last communication (April 2019), an employee of the company stated, “Rhino Shield has done our part” (I have to assume that means to fulfill the contract). The president of the company stated, “We have a combined 240 years of paint, coating and construction experience in our office. We always do what is right. We are actually going above and beyond by providing you with free paint. We have explained this before that we will provide paint free of charge (that is the expensive part) . A labor charge will be your option.”
Their advertising claims to give a 25-year warranty against cracking, chipping, and peeling. It’s simply not true. It’s deceitful and misleading. In reality, they offer a 2-year warranty.

Rhino Shield has transformed the weather beaten cedar siding on my 40 year old house! The house looks better now than when it was new. The application crew were professional and friendly. They were careful not to damage my plants or anything on the property. The supervisors and managers were good at listening to my questions. The job was done exactly as they had promised and I am satisfied and happy! Jim

Rhinoshield of Wisconsin prepped and put rhinoshield on the entire exterior. The job was done quickly and efficiently with attention to detail. They listened to all our requests and the color match was perfect. They did not try to oversell us on anything. Great job!

Our experience with entire staff and contractors was exemplary! Dave and Noel are very easy to work with. They communicate quick and efficient with questions and concerns. Rob, the Sales Executive who visited us, explained in great detail the process, and the expected cost associated with the project. This is a well organized company, who delivered on their promise. Thanks Jay and Rick! Keep up the great work.

I contacted Rhino Shield for an estimate to apply a coating to the exterior of our house. They responded with an appointment time and the representative showed up on time. He drew up a written contract including everything we wanted done and established a price. The installation crew chief called ahead and arrived on time. The first visit involved a walk around reviewing the contract details and an explanation of the work to be done each day of the project. The work crew was extremely professional and did a first class job from preparation to cleanup. The improvement to the house appearance was impressive. I would highly recommend Rhino Shield to anyone, no need to look anywhere else. Lee and Barb, Walworth, WI

We just had our home painted by RhinoShield and could not be happier. Our home looks great and the colors are really sharp. Everyone we dealt with was very nice and professional. When I took my final walk around and pointed out tiny little flaws, they were fixed immediately, with no complaint. Numerous neighbors have come over and were very interested in RhinoShield, as they have been painting there homes every 4 years. We look forward to being paint free for the next 25 years!

work was completed at an unsatisfactory level according to brochures from the business. We settled on a price and paid it in full at the end of November 2017. Still waiting for our 25 year Warranty Certificate and receipt that the invoice was paid in full.

Rhino Exteriors of Wisconsin Response • Mar 22, 2018

Hi, we send out all warranties after the job is complete. If the customer didn't receive the warranty or misplaced it, they can call us and we can resend. We will resend. Thanks!

Customer Response • Mar 26, 2018

we have been waiting since the end of November 2017 for the warranty and signed copy of the invoice. We have contacted them EVERY couple weeks asking for the paperwork and they keep telling us "It will be Sent" I know they have stated that they will resend it but they never sent it the first time. What happens if after another month we still don't receive the paperwork? Do we file another claim for it. This is getting very frustrating. Their customer service is terrible. (has been from day 1)

Can' believe a Company like this is even in business.

Hoping that this will get revolved in the near future but not holding my breath.

Rhino Exteriors of Wisconsin Response • Mar 30, 2018

HI, Again, the warranty was sent out to customer. We have over 20,000 successful installations and extremely happy customers!

House looks fantastic, that's not just our thoughts but the neighbors all said WOW! Had the entire house done, siding, trim, gutters, garage doors, service door, and pergola. I researched and interviewed numerous companies before proceeding with Rhino Shield; good choice. Still can't believe they did everything with ladders, even with our challenging landscaping. Nice job!!

Rhino Shield did an awesome job on our house!! We love our new paint color. The crew was amazing and we would recommend them to you!!! Great investment!!!!

House looks beautiful! We had existing siding that we were not replacing or painting and the color match RS did with the rest of the house is perfect! We had the entire front of the house done and all trim, soffits, facia boards, garage access door, step going into house by patio, etc. done. We were not a large job, but they worked us into their schedule a full month before we thought the work would be done.

We were very pleased with the job done by Rhino Shield. They made our house look like new. I wish I would have hired them years ago and avoided countless hours painting.

I have had a very positive experience with this company. They finished our home within the expected timeline. We have had the coating on our home now for over 6 years and still looks like it did the day they applied the ceramic coating.
A+ 5 star review of this company, crew and the product!

Thanks for taking good care of my home. Hard to find a company now a days that does what they say. I worked during the day, and my mother was watching the process (with a very picky eye) and we have nothing but good things to say

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Address: 3315 N 124th St Suite O, Brookfield, Wisconsin, United States, 53005-3105

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