Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Hi [redacted] , you requested a refund with [redacted] on 9/4, and he processed it that dayAttached is your refund confirmationLet me know if you've got any other questions, thanks :) [redacted] Owner Hustle Paintball, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I just want to say that before I ordered the products I wanted, I emailed them asking if they were in stock so I knew I would not have to wait longThey said they were in stock and after placing the order they sent me a confirmation saying everything shippedThey only shipped part of my order without saying anything or letting me know that some of the products were supposed to be shipped to me from another companyThose items never cameAfter waiting a week and not getting them they tell me they are unable to get ahold of that company and that I have to waitI waited another week and still nothing came not even a shipping confirmationSo I keep contacting Hustle Paintball on a daily basis asking for info and after a few days asking for a refundThey kept telling me that my package shipped and I would have to wait until I received it then ship it back to get a refundI asked for a tracking number and they gave me an invalid tracking numberI finally contacted the company that they said shipped the package to me and they told me that it never shipped and it was out of stock and might take up to months before its back in stockThey said there was no reason why I shouldn't have been able to get a refund and that they contacted Hustle Paintball right away letting them know thisEven after calling Hustle Paintball out on their lies they still refused to refund me until I filed a complaint here with the Revdex.comIts clear to me now that they live up to their name as they tried to "hustle" me out of almost $Be very careful ordering from these peopleI know I won't make that mistake again
The buyer has been refundedWe were working hard with the company that manufactures this item to get it sent to the buyerWe never heard back from the manufacture and therefore have refunded the buyer in full.
Complaint: ***
I am rejecting this response because:The refund was sent through by the business on February 24thWe were told it would take
up to business daysIt has been well over the business days, business days to be exactI do not feel they are doing enough on their part to correct this problemI have asked for contact from the person in charge and all I have received is rude and unprofessional emails in responseIf there is an issue with their card processing then I would like the refund by checkThey can then cancel the card refund when the check is issuedI have allowed more than enough time for the refund to be processedThey did not seem to have credit card processing issue taking the money from my son's account immediately.
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/10/21) */
Hi ***,
I just wanted to personally let you know that we haven't forgotten about you and your orderIt has been taking quite some time to receive our shipment from the sellerThey are on their way to us, and should hopefully be soonYou
do have the the 2-day shipping once those arriveWe are sorry for any inconvenience, but we are trying our best to get these items for you! Have a great day
Initial Business Response /* (1000, 5, 2015/09/15) */
Hi ***, you requested a refund with ** on 9/4, and he processed it that dayAttached is your refund confirmationLet me know if you've got any other questions, thanks :)
*** ***
Owner
Hustle Paintball, Inc
Initial Consumer
Rebuttal /* (2000, 7, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just want to say that before I ordered the products I wanted, I emailed them asking if they were in stock so I knew I would not have to wait longThey said they were in stock and after placing the order they sent me a confirmation saying everything shippedThey only shipped part of my order without saying anything or letting me know that some of the products were supposed to be shipped to me from another companyThose items never cameAfter waiting a week and not getting them they tell me they are unable to get ahold of that company and that I have to waitI waited another week and still nothing came not even a shipping confirmationSo I keep contacting Hustle Paintball on a daily basis asking for info and after a few days asking for a refundThey kept telling me that my package shipped and I would have to wait until I received it then ship it back to get a refundI asked for a tracking number and they gave me an invalid tracking numberI finally contacted the company that they said shipped the package to me and they told me that it never shipped and it was out of stock and might take up to months before its back in stockThey said there was no reason why I shouldn't have been able to get a refund and that they contacted Hustle Paintball right away letting them know thisEven after calling
Hustle Paintball out on their lies they still refused to refund me until I filed a complaint here with the Revdex.comIts clear to me now that they live up to their name as they tried to "hustle" me out of almost $Be very careful ordering from these peopleI know I won't make that mistake again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Hi [redacted] , you requested a refund with [redacted] on 9/4, and he processed it that dayAttached is your refund confirmationLet me know if you've got any other questions, thanks :) [redacted] Owner Hustle Paintball, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I just want to say that before I ordered the products I wanted, I emailed them asking if they were in stock so I knew I would not have to wait longThey said they were in stock and after placing the order they sent me a confirmation saying everything shippedThey only shipped part of my order without saying anything or letting me know that some of the products were supposed to be shipped to me from another companyThose items never cameAfter waiting a week and not getting them they tell me they are unable to get ahold of that company and that I have to waitI waited another week and still nothing came not even a shipping confirmationSo I keep contacting Hustle Paintball on a daily basis asking for info and after a few days asking for a refundThey kept telling me that my package shipped and I would have to wait until I received it then ship it back to get a refundI asked for a tracking number and they gave me an invalid tracking numberI finally contacted the company that they said shipped the package to me and they told me that it never shipped and it was out of stock and might take up to months before its back in stockThey said there was no reason why I shouldn't have been able to get a refund and that they contacted Hustle Paintball right away letting them know thisEven after calling Hustle Paintball out on their lies they still refused to refund me until I filed a complaint here with the Revdex.comIts clear to me now that they live up to their name as they tried to "hustle" me out of almost $Be very careful ordering from these peopleI know I won't make that mistake again
We have sent the refund through, but it has taken longer than usual.We are currently looking into why it has not been received by the customer.
This buyer has been refunded as we have been experiencing issues with our shipments.
The buyer has been refundedWe were working hard with the company that manufactures this item to get it sent to the buyerWe never heard back from the manufacture and therefore have refunded the buyer in full.
Complaint: ***
I am rejecting this response because:The refund was sent through by the business on February 24thWe were told it would take
up to business daysIt has been well over the business days, business days to be exactI do not feel they are doing enough on their part to correct this problemI have asked for contact from the person in charge and all I have received is rude and unprofessional emails in responseIf there is an issue with their card processing then I would like the refund by checkThey can then cancel the card refund when the check is issuedI have allowed more than enough time for the refund to be processedThey did not seem to have credit card processing issue taking the money from my son's account immediately.
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/10/21) */
Hi ***,
I just wanted to personally let you know that we haven't forgotten about you and your orderIt has been taking quite some time to receive our shipment from the sellerThey are on their way to us, and should hopefully be soonYou
do have the the 2-day shipping once those arriveWe are sorry for any inconvenience, but we are trying our best to get these items for you! Have a great day
Initial Business Response /* (1000, 5, 2015/09/15) */
Hi ***, you requested a refund with ** on 9/4, and he processed it that dayAttached is your refund confirmationLet me know if you've got any other questions, thanks :)
*** ***
Owner
Hustle Paintball, Inc
Initial Consumer
Rebuttal /* (2000, 7, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just want to say that before I ordered the products I wanted, I emailed them asking if they were in stock so I knew I would not have to wait longThey said they were in stock and after placing the order they sent me a confirmation saying everything shippedThey only shipped part of my order without saying anything or letting me know that some of the products were supposed to be shipped to me from another companyThose items never cameAfter waiting a week and not getting them they tell me they are unable to get ahold of that company and that I have to waitI waited another week and still nothing came not even a shipping confirmationSo I keep contacting Hustle Paintball on a daily basis asking for info and after a few days asking for a refundThey kept telling me that my package shipped and I would have to wait until I received it then ship it back to get a refundI asked for a tracking number and they gave me an invalid tracking numberI finally contacted the company that they said shipped the package to me and they told me that it never shipped and it was out of stock and might take up to months before its back in stockThey said there was no reason why I shouldn't have been able to get a refund and that they contacted Hustle Paintball right away letting them know thisEven after calling
Hustle Paintball out on their lies they still refused to refund me until I filed a complaint here with the Revdex.comIts clear to me now that they live up to their name as they tried to "hustle" me out of almost $Be very careful ordering from these peopleI know I won't make that mistake again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***