Rhino Linings of Boise, LLC

Initial Business Response / [redacted] (1000, 5, 2015/11/14) */ Mr [redacted] is correct There is a mistake in the catalog on this item It should be listed as each on the item listing as the item above it is listed It is shown as a pair at We would be more than willing to take the item back and give him the full refund he paid for the item since it is a typographical error in our catalog It is listed as each in our system when it is sold so I'm certain that is was a miscommunication at the time of selling If he would still like the other side I would also be more than willing to get him the other side and cover shipping out to him as well if he would like to pay the $and we can cover shipping of the other side, that is an option as well If he does not want to do this I can also offer a PRP label (which is a prepaid label to return the piece he has now via Fedex) to get the item back to us at no cost to him I will leave that in his court Both options are available to him and are always available anytime we have an issue arise with a misprint in a printed catalog Errors do happenWe try to catch them but the catalogs are so massive, we don't catch them all and we strive to correct any errors that do come up with the best business practices that we can We do not refuse to honor our catalog printing as he states - it is simply an error in printing and we can not give away parts for free We can either accept the item for return or get him another and cover shipping out to him and apologize for the printing error Either option is available to him for the next days Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since they do admit it is their error, I want the purchase price and the original shipping cost refundedThat comes to a total of $I will return the item to them with one of their prepaid labelsI feel that I should incur no costs for their error, including the $charged for the delivery of the erroneous item Final Business Response / [redacted] (4000, 13, 2015/12/14) */ We had sent Mr [redacted] a PRP label for return of the merchandise We have also since refunded in full his purchase We actually did that today in hopes that we would be receiving the merchandise in the mail soon We will resend another PRP label just in case he has not received the original label They are sent through the regular US mail in a plain company letterhead envelope We will be looking for the parts to be returned as we have already refunded Mr [redacted] purchase in full We feel this is an amicable resolution to his complaint and hope he complies with the solution in kind

Initial Business Response /* (1000, 5, 2015/11/14) */
Mr*** is correct There is a mistake in the catalog on this item It should be listed as each on the item listing as the item above it is listed It is shown as a pair at We would be more than willing to take the item back and
give him the full refund he paid for the item since it is a typographical error in our catalog It is listed as each in our system when it is sold so I'm certain that is was a miscommunication at the time of selling
If he would still like the other side I would also be more than willing to get him the other side and cover shipping out to him as well if he would like to pay the $and we can cover shipping of the other side, that is an option as well If he does not want to do this I can also offer a PRP label (which is a prepaid label to return the piece he has now via Fedex) to get the item back to us at no cost to him
I will leave that in his court Both options are available to him and are always available anytime we have an issue arise with a misprint in a printed catalog Errors do happenWe try to catch them but the catalogs are so massive, we don't catch them all and we strive to correct any errors that do come up with the best business practices that we can
We do not refuse to honor our catalog printing as he states - it is simply an error in printing and we can not give away parts for free We can either accept the item for return or get him another and cover shipping out to him and apologize for the printing error Either option is available to him for the next days
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since they do admit it is their error, I want the purchase price and the original shipping cost refundedThat comes to a total of $I will return the item to them with one of their prepaid labelsI feel that I should incur no costs for their error, including the $charged for the delivery of the erroneous item
Final Business Response /* (4000, 13, 2015/12/14) */
We had sent Mr *** a PRP label for return of the merchandise We have also since refunded in full his purchase We actually did that today in hopes that we would be receiving the merchandise in the mail soon We will resend another PRP label just in case he has not received the original label They are sent through the regular US mail in a plain company letterhead envelope We will be looking for the parts to be returned as we have already refunded Mr*** purchase in full We feel this is an amicable resolution to his complaint and hope he complies with the solution in kind