Rhino Shield Gulf South

Mid South Rhino Shield worked on my house replacing some fascia and soffit boards. The original quote was $6600.00 but settled at $4200.00. It was approximately 16 sq.ft. soffit and 16ft. of fascia. the fascia boards were replaced with Regular wood and not with routed slotted standard boards. These should be replaced as standard fascia boards are required, slotted to hold up the edge of the soffit. Interior wood was used (1x6) and the incorrect size interior plywood was used as soffits .The first install of soffit was 1/4" interior grade, wrong size and would have warped with weather. The second was 11/32 still the wrong size and interior plywood again but let it ride at the time even though the repairs do not match the original soffits. The correct size to match what was already installed is exterior 3/8. I was on site the entire time of the install, after the job was done I was sent an added bill of $989.00 for added work although no extra work was done and their claim was false as I have every piece of lumber bought for this job and there were no 2x4's used as backing behind any of the 1x6's used as fascia and none were purchased. They canceled the extra charge after I consulted my attorney. Just hire a painter next time .

First, no one ever advised me to pick a lighter colorWe simply picked a color closely matching what was already on the doors, as that color was already approved by the HOASecond, the last time I contacted Rhino Shield, they did not offer to repair it at no chargeI was given a price and told I would need to pay that additional amount for someone to come out

It is unfortunate that *** *** is again experiencing issues with the dark brown exterior door paint that was applied to her doorsEven though door bodies are not covered by the Rhino Shield product warranty, we attempted at no cost to the customer to remedy these issues but our efforts have
proven to be unsuccessfulWhen doors are exposed to the intense heat of the sun, dark colors like the Sherwin Williams SWDark Bean that was applied to MsLandry’s doors get extremely hot and issues like she is currently experiencing can occurA lighter door color may resolve the matter.*** *** states that she was not aware that the Rhino Shield warranty doesn’t cover doorsThe language in the contract signed by *** *** in September clearly states that door bodies are painted with exterior paint and door bodies are not covered by the Rhino Shield product warranty. No further action will be taken in this matter

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12530975, and find that this resolution is satisfactory to me. This is no relief for the damage they caused to my property. I have reluctantly agreed to settle for my deposit back. They promised this before and did not comply. I do not wish this closed until I actually have the money in my hand from them
Regards,
*** ***

The customer's initial complaint stated..."They did send someone out to "redo" the doors, but the doors did the same thing several months later". Color choice is always a decision best made by the customer and is usually dictated by the guidelines of their home owners associationSince the dark door color is most likely the cause of the problem, it would be a good idea for the customer to look into having a new color applied to the doorsDark door colors that are exposed to direct sunlight can cause blistering to occurRepainting the doors in the same dark brown color would most likely result in the same problem occurring again, which is evident in this case

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12530975, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are saddened to hear that this client is displeased with the service that he attained from our company, but we believe it necessary to more accurately portray the sequence of events and circumstances surrounding this complaint that we believe to be misleading and slanderous.The project was...

placed under contract in May 2016.  We remained in regular and frequent documented contact with the customer until he was ready to proceed in October 2016.  Customer was unavailable to meet on site at the property for pre-inspection, but gave authorization to begin the project.    Upon commencement of the preparation work, we were notified by phone that the customer was not satisfied with the work.  We immediately (same day) performed and on-site inspection and prepared a minor punch list of items that needed to be addressed.  At no time was anyone on site [redacted] nor was this accusation made when we were notified of the customer’s dissatisfaction with the preparation.  The customer was unable to meet to review the deficiencies and multiple attempts to schedule this inspection (even on short notice to accommodate his busy schedule) were offered.   4 months later in January 2017, the customer sent an email requesting that the agreement be terminated and deposit refunded.  A response was issued once again offering an on-site inspection (at any time of the customer’s choosing) to review and correct any deficiencies.  No response was given by the customer until March 2, 2017.  It was at this time (6 months after the job commenced) that an accusation was made that a neighbor’s account was that a crew member was inebriated—no prior mention of this.  The customer once again requested his deposit be returned and we go our separate ways.  In less than 24 hours, we offered a full refund and cancellation of the contract.  Additional contact was made via phone conversation stating that a release agreement would be executed and, upon receipt of the signed agreement, a full refund would be issued.  The document was received by the customer on March 8, but no customer response was given.  7 months later, the customer has filed a complaint that we feel does not accurately represent the transaction.  We remain committed to  terminate the agreement and refund the money.  We can be contacted 24/7 at ###-###-#### to complete the process and move on.