Initial Business Response / [redacted] (1000, 5, 2017/04/28) */ We resolved the dispute directly with our customerA credit was issued on 4/21/prior to the dispute being submitted and a return shipping label was emailed on 4/26/This issue was due to incorrect information provided to us by the manufacturer in regards to a replacement for a defective bulb where the item was on manufacturer backorderThis resulted the backorder arriving about weeks longer than what we were advised and an unhappy customer
Initial Business Response /* (1000, 5, 2017/04/28) */
We resolved the dispute directly with our customerA credit was issued on 4/21/prior to the dispute being submitted and a return shipping label was emailed on 4/26/This issue was due to incorrect information provided to us by the
manufacturer in regards to a replacement for a defective bulb where the item was on manufacturer backorderThis resulted the backorder arriving about weeks longer than what we were advised and an unhappy customer
Initial Business Response / [redacted] (1000, 5, 2017/04/28) */ We resolved the dispute directly with our customerA credit was issued on 4/21/prior to the dispute being submitted and a return shipping label was emailed on 4/26/This issue was due to incorrect information provided to us by the manufacturer in regards to a replacement for a defective bulb where the item was on manufacturer backorderThis resulted the backorder arriving about weeks longer than what we were advised and an unhappy customer
Initial Business Response /* (1000, 5, 2017/04/28) */
We resolved the dispute directly with our customerA credit was issued on 4/21/prior to the dispute being submitted and a return shipping label was emailed on 4/26/This issue was due to incorrect information provided to us by the
manufacturer in regards to a replacement for a defective bulb where the item was on manufacturer backorderThis resulted the backorder arriving about weeks longer than what we were advised and an unhappy customer